Alldigi Tech Ltd · NSE:ALLDIGI
Alldigi Tech — Allsec Technologies — Investor Presentation (November 2016)
26 slides from Alldigi Tech's investor presentation, November 2016
Slide 1: Allsec Voice Intelligence
ALLSEC VOICE INTELLIGENCE Powered by Aumina Speech recognition solutions for Enterprises
Slide 2: Speech Recognition Solutions for Enterprises
SPEECH RECOGNITION SOLUTIONS FOR ENTERPRISES NOTABLE ACCOLADES Speech Analytics Voice Biometrics Virtual Assistant Tech Fast 500 2013 & 2014 2014 2013 Cool Vendor Hadoop of Speech Verisign of Voice Siri for Enterprise 2012 Global Presence& Funded by Key Patents Filed 2012 Incubated at IIT Product Ma
Slide 3: Delivering Quality Human Machine Interface
DELIVERING QUALITY HUMAN MACHINE INTERFACE Speech Analytics Virtual Assistant Train Call Agents Enable Faster Outcomes SaaS-based Model Increase Up-sell & Cross-sell Enhance First Call Patented Patented Resolution Improve Compliance 30+ Languages 60% reduction in Reduce Customer 95% Accu
Slide 4: Capture and analyze customer interactions with Speech Analytics
Proprietary & Confidential Information Allsec Technologies Capture and analyze customer interactions with Speech Analytics
Slide 5: Allsec – Speech Analytics Overview
ALLSEC – SPEECH ANALYTICS OVERVIEW Speech analytics software enables contact centers to drive critical business goals by analyzing existing speech data to build statistically strong models and enrich it with ongoing data to predict outcomes and prescribe likely successful customer engagement process
Slide 6: Speech Mining
SPEECH MINING Automated Transcription Business Keyword Rules 70+ global languages which Spotting Configurator includes: US English Artificial UK English Sentiment Arabic Intelligence Analysis SPEECH (AI) Mandarin MINING CAPABILITIES Spanish And multiple variants, Custom accents/pronunciati
Slide 7: Speech Analytics Capabilities
SPEECH ANALYTICS CAPABILITIES Descriptive Analytics Diagnostic Analytics Predictive Analytics Prescriptive Analytics • Provides landscape view • Identifies drivers for the • Predicts likely outcome • Recommends course of of key performance key performance for a course of action action based on machi
Slide 8: Actionable Insights – Contact Center level
Actionable Insights – Contact Center level Up-sell / Compliance Agent Soft Cross-Sell Check Customer Satisfaction Skills Agent Agent Supervisor Performance Agent Agent Script Recommendation Training Adherence Agent Speech Analytics Script Risk analysis Revenue Retention Agent Reconciliation (improve
Slide 9: Actionable Insights – CXO Level
Actionable Insights – CXO Level Cut Monitoring Compliance Costs Check Optimize Efficiency Optimize Productivity Sales Increase Revenue Performance CFO Supply Chain Skill-based Allocation COO (Workforce Management) Speech Analytics Revenue Retention Risk analysis Customer (Churn Propensity) Complianc
Slide 10: How Do We Solve Business Challenges?
HOW DO WE SOLVE BUSINESS CHALLENGES? 10
Slide 11: Speech Analytics Benefits
SPEECH ANALYTICS BENEFITS • Speech Analytics helps monitor agent compliance by checking adherence to script using keyword recognition • 100% coverage of calls (inbound & outbound) reduces contact center cost, as manual sampling and quality assurance can be taken out • Helps increase revenue by promp
Slide 12: Speech Analytics Solution Benefits
SPEECH ANALYTICS SOLUTION BENEFITS Cut Monitoring Compliance Check Mitigate Risk Capture Feedback Happiness Index Costs Agent Performance Churn Revenue Cost QA Propensity CSAT Generation Saving 12
Slide 13: Mitigate risks of fraud and identity theft with voice biometrics
Proprietary & Confidential Information Allsec Technologies Mitigate risks of fraud and identity theft with voice biometrics
Slide 14: The Enterprise Security Challenge
THE THE ENTERPRISE ENTERPRISE SECURITY SECURITY CHALLENGE CHALLENGE • 75% of big companies globally have been affected by fraud in the last 12 months • 50% of organizations classify themselves as “highly vulnerable to information and identity theft” • The global cost of fraud and identify theft is n
Slide 15: Key Features
KEY FEATURES ACCURATE. FASTER. RELIABLE. EASY. NON-INTRUSIVE. Prevent Identity Theft KYC Management Hassle free Remote Identification; unlike No changing of passwords every month! other biometric substitutes “Your true identity is what you are (your voice); it’s neither what you have (ID cards) nor
Slide 16: Voice Biometrics Security Features
VOICE BIOMETRICS SECURITY FEATURES You can shout your passphrase Each individual has a unique voiceprint out in the open Yes, like Zebra stripes! Imitator proof Compromised voice/passphrase is of no use to hackers Voiceprint can’t be reverse Voice recordings of user will fail to engineered to get us
Slide 17: Significant Business Benefits
SIGNIFICANT… WITH SBIGNIFICANT BUSINESS ENEFITS BUSINESS BENEFITS 20 - 40 seconds reduction in Average Handling Time with Agent Up to 10X reduction in fraud in the contact center Up to 99.995 % success rate with automated authentication 17
Slide 18: Voice Biometric Differentiators
THE D VOICE BIOMETRIC ENTERPRISE SECURITY CHALLENGE IFFERENTIATORS Voice Facial Points Finger print Iris Scan Biometrics Recognition Cost of Ownership Lower Higher Higher Higher Equipment at access point No Yes Yes Yes Remote Identification possible Yes No No No Secure Yes Yes Yes Yes Physically Int
Slide 19: Meet your intuitive virtual assistant
Proprietary & Confidential Information Allsec Technologies Meet your intuitive virtual assistant who makes everyday so effortless
Slide 20: Why Virtual Assistant?
WHY VIRTUAL ASSISTANT? Reduction in costs by Enhanced customer Customers Transact using reducing Average Call experience by cutting short their Natural Language Handling time long menus Increased efficiency Reduces Workflow by Time saved by steering by reducing workflow bypassing many nodes call to
Slide 21: Virtual Assistant Capabilities
VIRTUAL ASSISTANT CAPABILITIES Natural Language Processing Key Differentiators Recommendation Engine Artificial Speech Intelligence Recognition Artificial Intelligence (AI) VIRTUAL ASSISTANT CAPABILITIES Natural Call Allsec’s Virtual Assistant – enhances Language customer experience by interacting l
Slide 22: Virtual Assistant Call Steering Optimization
VIRTUAL ASSISTANT CALL STEERING OPTIMIZATION It takes about 5 minutes on average to complete a transaction through IVR Without Virtual Assistant: With Virtual Assistant: 92% of the consumers are Consumers can converse naturally unhappy over IVR process in their own language 55% of the calls are t
Slide 23: Virtual Assistant – Key Tech Components
VIRTUAL ASSISTANT– KEY TECH COMPONENTS Voice Voice Biometric Web & Authentication Text chat IVR Voice Virtual Assistant Voice ASR NLU AI Mobile App & Text chat 30+ global Languages Machine Learning Knowledge Management Engine 23
Slide 24: Integration with Web Chat/Mobile App
INTEGRATION WITH WEB CHAT /MOBILE APP Channels Issue related Query Draws data Virtual Assistant from archives Interacts with Mobile App API Displays Integration Customer answer on Clients channel database Web Chat Note: The user Interface for the app will be provided by Allsec 24
Slide 25: NLU: Reducing the Distance Between Intent and Results
NLU : WEB CNLU : REDUCING THE DISTANCE BETWEEN INTENT AND RESULTS HAT CONVERSATION Welcome to ABC bank, How can I help you today? Can you help me clear my bill? Oh sure I can help you with that… could you please verify yourself before that…please repeat the pass phrase “I love ABC Bank” I love ABC B
Slide 26: Thank You
THANK YOU
Allsec Technologies — Investor Presentation (November 2016) on 6ix