9 slides from Singapore Telecommunications's investor day presentation, May 31, 2016
Slide 1: Singtel Investor Day: Consumer Australia
SINGTEL INVESTOR DAY CONSUMER AUSTRALIA Murray King, CFO 31 May 2016
Slide 2: FY16 Highlights
FY16 HIGHLIGHTS Mobile Service Revenue1 Total UP 2% Revenue UP EBIT EBITDA Mass Market Fixed Revenue 4% UP 7% UP 6% UP 4% CUSTOMER GROWTH COVERAGE3 259K POSTPAID HANDSETS2 4,850 4G MOBILE SITES 1.1M 4G HANDSETS 3,714 UPGRADED TO 700MHz 77K NBN BROADBAND 1 Excluding the impact of lower mobi
Slide 3: Competitive Landscape
COMPETITIVE LANDSCAPE Mobile1 $80 6GB2 Ultd Talk $95 6GB3 Ultd Talk $80 8GB4 Ultd Talk $98 $18 handset repayment $118 $23 handset repayment $101 $21 handset repayment AFL /NRL and Telstra Air 6M Stan/Spotify/SMH Fixed $90 $139 $89.99 $69.99 (includes a $20 discount for (+$29.95 for entertainment cus
Slide 4: Our FY17 Strategic Focus
OUR FY17 STRATEGIC FOCUS NETWORK • Enhance our customers’ network experience CONTENT VISION ORGANISATIONAL EFFICIENCY • Entertain our customers with To become a mobile- • Continue to reduce traditional video/entertainment bundles centric entertainment operating costs while investing in • Opportunity
Slide 5: Transforming Our Network to Deliver Amazing Entertainment Experience
TRANSFORMING OUR NETWORK TO DELIVER AMAZING ENTERTAINMENT EXPERIENCE “Optus dramatically pushed up Regional Expansion its data performance score on the highways to score highest in the category.” Speed Capacity Achieve download speeds of 1.23Gbps – 1.41Gbps.* 4G Devices * Live trial of 4.5G technolo
Slide 6: Differentiating Our Customer Offering with Exciting Content
DIFFERENTIATING OUR CUSTOMER OFFERING WITH EXCITING CONTENT 24/7 EPL Channel Optus Sport Web All entertainment in one place with Yes TV by Fetch One subscription* Zero-rated music streaming for prepaid customers Optus Sport App for Yes TV by Fetch mobile / tablet * One subscription that can be regis
Slide 7: Growing Our Business
GROWING OUR BUSINESS Grow SMB Business specialist in Leverage fixed to drive mobile stores and call growth centres Business centres RDSL/HWBB HFC Premium support HFC services ULL NBN Localised Marketing Regional 4G Coverage 7
Slide 8: Service Transformation to Enhance Customer Engagement and Optimise Cost
SERVICE TRANSFORMATION TO ENHANCE CUSTOMER ENGAGEMENT AND OPTIMISE COST NET PROMOTER SCORE Increase digital first adoption (NPS) Increase self serve transactions DRIVE Increase digital bill take-up 5 ONLINE Increase online sales mix for Mobile, Fixed and Prepaid recharge Personalised exper
Slide 9: Thank you
Thank you