Deutsche Telekom AG · XETR:DTE
Deutsche Telekom — Investor Presentation (2022)
66 slides from Deutsche Telekom's investor presentation, Jun 13, 2022
Slide 1: Deutsche Telekom Company presentation 2022
Deutsche Telekom Company presentation 2022
Slide 2: Disclaimer
Disclaimer This presentation contains forward-looking statements that reflect the current views of Deutsche Telekom management with respect to future events. These forward-looking statements include statements with regard to the expected development of revenue, earnings, profits from operations, dep
Slide 3: Company presentation
Company presentation 01 Profile 02 Strategy & Transformation 03 Network, Products & Innovation 04 Service & Brand
Slide 4: Our keyfacts
Our keyfacts 216,528 26.1 mn employees worldwide* fixed-network lines € 108.8 bn revenue in 2021 21.6 mn broadband customers 248.2 mn mobile customers Figures based on annual report 2021. * Reporting date December 31, 2021
Slide 5: Deutsche Telekom Profile
Deutsche Telekom Profile Customers Markets Numbers Employees & responsibility • 248.2 mn mobile customers • Present in > 50 countries • Revenue € 108.8 bn • Employees worldwide: 216,528 • 26.1 mn fixed-network lines • Germany, Europe and the USA: • Adjusted EBITDA AL € 37.3 bn (Reporting date Dec. 3
Slide 6: Germany
Germany Facts & figures 53.2 mn mobile customers 14.5 mn broadband lines 4.0 mn IPTV customers incl. satellite € 24.2 bn revenue € 9.5 bn EBITDA AL adjusted 60,189 employees (Reporting date Dec. 31, 2021) 85,160 employees in Germany overall (Dec. 31, 2021) Figures based on annual report 2021. Profil
Slide 7: United States & Europe
United States & Europe Facts & figures Europe 45.8 mn mobile customers 6.4 mn broadband lines 4.0 mn IPTV, satellite, cable customers T-Mobile US € 11.4 bn revenue 108.7 mn branded customers € 4.0 bn EBITDA AL adjusted 87.7 mn postpaid customers 35,319 employees (Reporting date Dec. 31, 2021) 21.1 m
Slide 8: T-Systems
T-Systems Facts & figures € 4.0 bn revenue € 0.3 bn EBITDA AL adjusted 27,754 employees (Reporting date Dec. 31, 2021) Information technology and telecommunications services in all industries: automotive, finance, transport, retail & public sector Pioneer in cloud computing Corporate customers, mult
Slide 9: Group Development
Group Development Facts & figures Group Development is to actively manage and sustainably increase the value of selected subsidiaries and equity investments of DT Supported by more entrepreneurial freedom and shorter decision paths T-Mobile 6.9 mn mobile customers (TM NL) 0.7 mn broadband lines (TM
Slide 10: We take responsibility
We take responsibility Corporate Responsibility Sustainability Groundbreaking projects Environmental and climate protection Group-wide climate protection target: e.g., CO2 reduction, efficient use of 100% of Group’s electricity from renewable resources, circular economy, sustainable energy sources a
Slide 11: We take responsibility
We take responsibility Corporate Responsibility Social commitment Groundbreaking projects Digital Participation “Media, sure! But secure.”: Connection of media and democratic #TAKEPART – No hate speech, offers literacy promoting competent use of media among 9- to 99-year-olds Digital Responsibility
Slide 12: We take responsibility
We take responsibility Corporate Responsibility Diversity, Equality and Inclusion Data privacy Sponsorship Leading role in societal and Leading role in data privacy & data security Commitment to culture & sport diversity-related issues • Data privacy report & Security on the Internet • Amateur & pro
Slide 13: We won't stop until everyone is connected.
We won’t stop until everyone is connected. It is in our nature to seek the company of others: humans Our network is an artery pumping life: fast, reliable, need this interaction in order to move forward. Sharing and secure. It provides easy access to all who need it. fosters closeness. It is the ver
Slide 14: Our guiding principles
Our guiding principles Delight our Get things Act with respect Team I am T – Stay curious customers done & integrity Together – Count on me & grow Team apart Profile Strategy & Transformation Network, Products & Innovation Service & Brand 14
Slide 15: We are responsive
We are responsive Timotheus Höttges Birgit Bohle Chief Executive Officer (CEO) Adel Al-Saleh Board member for Human Resources & Legal Affairs, Deutsche Telekom AG Board member for T-Systems Labor Director @tim_hoettges @adel_al_saleh @bibohle linkedin.com/in/timhöttges linkedin.com/in/adel-al-saleh
Slide 16: Company presentation
Company presentation 01 Profile 02 Strategy & Transformation 03 Network, Products & Innovation 04 Service & Brand
Slide 17: Our strategy: Leading Digital Telco
Our strategy: Leading Digital Telco Grow Lead in digital life & work Lead in business productivity Magenta Advantage Best convergent networks+ Software-defined, secure, global New business models & perfect service networks, IoT & digitalization based on DT assets Build & scale Telco as a platform Cl
Slide 18: Best convergent networks+ & perfect service
Best convergent networks+ & perfect service Convergent Personalized Premium embedded & omnipresent & context-aware connectivity Our ambitions 2024e FMC ≈ 10 mn households Industry leading growth in branded postpaid • Connectivity through the eyes • Customers get the • Premium connectivity as custome
Slide 19: Software-defined, secure, global networks, IoT & digitalization
Software-defined, secure, global networks, IoT & digitalization Software- Global “Security defined connectivity by Design” Our ambitions 2024e 2 ≈+ % B2B revenue CAGR ≈2 ≈x2 B2B market share • End-to-end cloud-native, • Partner of choice for • Security as integral part of modular network services mu
Slide 20: TSI: Leading European vertical IT service provider
TSI: Leading European vertical IT service provider with best technology and industry expertise Industry multi-cloud & Focused capabilities Local presence with digital solutions and innovation global footprint Our ambitions 2024e Public cloud 10% revenue > CAGR Digital enabler 2 + % revenue CAGR • Le
Slide 21: New business models based on DT assets
New business models based on DT assets Our ambitions 2024e Leverage digital Core reach with partners business App penetration “Magenta • DT as digital platform 73% GER to scale partners 80% EU Advantage” • Strengthen customer loyalty & enable additional revenue Brand preference≥ Our “Magenta Advanta
Slide 22: Build & scale Telco as a platform
Build & scale Telco as a platform Modular services, data “Network Best & open APIs of networks” infrastructure Our ambition 2024e Fiber HH up to x4 2.5 mn p.a. Fiber HH1 to + 0.2 mn 1.1 mn p.a. Leadership in fiber 97% 5G PoP coverage >75% 5G PoP coverage • Modular & scalable services – • Build techn
Slide 23: Save for growth investments
Save for growth investments Drive efficiency… …to fund investments into future growth Our ambition 2024e Digitalization ( see next page) Indirect cost Increase organizational efficiency by automation of manual processes Networks 1.2 -€ bn reduction (DT ex US) Other innovation Economies of skills Ca
Slide 24: Simplify, digitalize, accelerate…
Simplify, digitalize, accelerate… Boost eSales & digital reach Service automation & remote provisioning Our ambition 2024e Predictive & proactive maintenance Customers & Frontline 30% eSales share 25-30% eSales share months time- DIGITAL 2 to-market month time- Network & IT Operations 1 to-mar
Slide 25: …and act responsibly
…and act responsibly Environment Social Governance Our ambition Net Zero own 0% emissions 2025 2 Net Zero 0 % emissions value chain 20403 Double energy • Protect climate by vigorously • Empower participation in a fair • Execute CR policy and executing our climate strategy and democratic digital soci
Slide 26: Our commitment
Our commitment Strategy development Our performance 2014 20212 2024e3 INTEGRIERTE IP-NETZE KUNDEN BEGEISTERN MIT PARTNERN FÜHREND BEI GESCHÄFTS- 2014 GEWINNEN KUNDEN PORTFOLIO TRANSFORMIEREN FINANZZIELE & EFFIZIENZ WEITERENTWICKELN FÜHRUNGSKOMPETENZ & LEISTUNGSORIENTIERUNG AUSBAUEN Stock price 16.30
Slide 27: Our way towards Leading Digital Telco
Our way towards Leading Digital Telco Capital Markets Day Ambition (2021-24) Scale Horizon 1: Horizon 2: Horizon 3: Establish digital Next-gen delivery Leading digital basics to enable growth portfolio & delivery Profile Strategy & Transformation Network, Products & Innovation Service & Brand 27
Slide 28: Company presentation
Company presentation 01 Profile 02 Strategy & Transformation 03 Network, Products & Innovation 04 Service & Brand
Slide 29: Our best network (Germany)
Multi award-winner: Our best network (Germany) 5G Fiber 63,000 5G antennas > 650,000 km fiber-optic cables
Slide 30: Our best network at a glance
Our best network at a glance Germany Fixed network Mobile network Over 650,000 km 63,000 5G antennas fiber-optic cables 14.5 million broadband lines 99% LTE network coverage mobile broadband 3 million lines with FTTH 99.8% 2G voice coverage Homes Passed in Germany1 mobile voice telephony Up to 250 M
Slide 31: Our best network at a glance
Our best network at a glance Prizes and awards Nationwide coverage, high bandwidth and Multi award-winner stability in fixed and mobile. • Numerous awards in fixed and mobile • Innovative products • High bandwidth and modern technology • Excellent network coverage Profile Strategy & Transformation N
Slide 32: We offer the best network coverage, bandwidth, and stability.
We offer the best network coverage, bandwidth, and stability. Both fixed and mobile. Network coverage Hybrid Vectoring Investments 5G We reach >90% of german Our hybrid connection With our vectoring rollout, The build up of highspeed We are a major driving force households with 5G and we combines th
Slide 33: The network of the future is setting the course
The network of the future is setting the courset Network requirements are becoming more complex The fiber optic and mobile networks in Germany require further expansion and construction. Bandwidth Network coverage User experience Devices Latency The number of broadband Complexity is spiraling – Virt
Slide 34: Products for our Consumers
Products for our Consumers MagentaEINS MagentaTV Magenta SmartHome
Slide 35: We have the best offers
We have the best offers Products and services for consumers We offer products and services that are innovative, safe, and simple too. MagentaEINS MagentaTV Magenta SmartHome We are always working on ways to More for all – entertainment for the whole The heart of the connected home – improve MagentaE
Slide 36: Call, surf, watch TV, stream.
Call, surf, watch TV, stream. Magenta EINS – A one-stop shop Better price + performance • MagentaEINS: Save €5 per month • MagentaEINS Unlimited: €34,95 on the mobile tariff • MagentaEINS: Twice the data volume also for Family Cards • MagentaEINS Unlimited: Unlimited data volume also for Community C
Slide 37: One for all
One for all Magenta TV Using MagentaTV our customers watch their favourite shows whenever they want – even on the go. TV on demand at any time through restart, 7-day replay, timeshift, and recording Huge range of shows on more than 100 TV networks, more than 50 of which are in HD* Megathek – unique
Slide 38: Everything for a connected home
Everything for a connected home We connect our customers homes for the best experience. Highspeed at home Best access with best WLAN and best service offers top internet speed throughout at home. Intelligent connecting Mesh-WLAN and MagentaSmartHome connect home entirely and serve as basis for innov
Slide 39: Services for our Business customers
Services for our Business customers Security Digital Enabler Cloud Advisory Services
Slide 40: We have a systematic approach
We have a systematic approach – enabled by our focus areas Advise on the best Develop and solutions for your IT support your landscape digitization strategy Enable and operate Secure your business multi-cloud through state-of-the-art environments security services Profile Strategy & Transformation N
Slide 41: Advisory
Creating Future Businesses Advisory Services • Digital Strategy & Innovation T-Systems with its subsidiary Detecon provides end to end transformations that are about • Digital Operation & Performance people first and they begin with industry focused insights about business models, • Business Technol
Slide 42: We apply the best solutions to make our clients future ready
We apply the best solutions to make our clients future ready • VW: Digital After Sales New digital customer experience in automotive aftersales through customer centricity • DB Cargo: IT Implementation Creation of a project environment for the successful implementation of a new IT system • Deutsche
Slide 43: Digital
A dependable digital foresight • Smart Factory • Blockchain • IT Modernization • Edge Computing Shaping the future requires a reliable and • AI & Automation • Customer Service competent provider of digital services, Solutions / Self • SAP Solutions Services the Cloud, IoT, security, and connectivity
Slide 44: We have deeply embedded digital expertise
We have deeply embedded digital expertise • Corona warning app Highly complex solution with many partners created in just 50 days • Beijing Airport Digital control of all processes • Swiss Federal Railways NOVA - One trip, one ticket • RUD Digitized chains thanks to Industrial Internet of Things Pro
Slide 45: Security
A systemic approach to security • Managed Cyber Defense T-Systems is a managed security service • Cloud & Data Security provider and offers the appropriate • Network Security consulting and security solutions from the Deutsche Telekom Security GmbH • Endpoint Security for a wide digitization spectru
Slide 46: We secure digitization
We secure digitization • KAESER Secure Enterprise Mobility Management • Otto Group Enterprise Risk Management • State of Saarland Modern, flexible and comprehensive encryption for state authorities • Congstar Security solution for data analysis on AWS platform Profile Strategy & Transformation Netwo
Slide 47: Cloud
Cloud services for a resilient IT infrastructure • Multi-Cloud Environments: • Private Cloud, Sovereign, Public Cloud With strategic partners & selecting the right • Cloud Migration Framework for SAP, provider, T-Systems offers optimal cloud non-SAP, and Mainframe solutions that include; an assessme
Slide 48: We offer the best cloud services for all client needs
We offer the best cloud services for all client needs • Valora – Private Cloud We manage your cloud services in our own high-security data centers and support you in managing the cloud services of other providers • Continental – Public Cloud We orchestrate your public cloud universe – in single and
Slide 49: We have leading global customers that trust us
We have leading global customers that trust us • Long term customer relationships and precise knowledge of the respective industry sectors are the basis of our success. More references and projects Profile Strategy & Transformation Network, Products & Innovation Service & Brand 49
Slide 50: We have long-lasting committed partnerships
We have long-lasting committed partnerships • > 500 prominent technology and industry partners, as well as numerous start-ups Profile Strategy & Transformation Network, Products & Innovation Service & Brand 50
Slide 51: Innovation at Deutsche Telekom
Agility Collaboration Focus Open to the new Innovation at Deutsche Telekom
Slide 52: Innovation in cooperation with Partners worldwide
Innovation in cooperation with Partners worldwide Group Partnering hub:raum TechBoost T-Labs Promoting innovation worldwide Innovation transfer from the world Partner for B2B innovation Research from the world’s best of start-ups business with startups universities Increase in revenue and differenti
Slide 53: Innovation topics
Innovation topics Examples Smart Home Edge Cloud Campus Networks Voicification Best Smart Home experience1 Cloud closer to devices & Exclusive networks increase Voicification to increase customers performance convenience Magenta Smart Home as Edge cloud brings data processing Dedicated cellular conn
Slide 54: Company presentation
Company presentation 01 Profile 02 Strategy & Transformation 03 Network, Products & Innovation 04 Service & Brand
Slide 55: Our service
90 million personal customer contacts/year Digital service “Telekom hilft”, MagentaApp, VoiceID, … Award winner 5.6 million lines provisioned/year Our service
Slide 56: Best customer service
Best customer service Example: Germany Awards for outstanding Customer service Workload field service customer service • Awarded regularly: TÜV’s “good” seal of approval • 43.8 million phone calls per year • 30,000 on-site customer appointments per day for customer service • 7.9 million letters/faxe
Slide 57: Our customer service is available everywhere in many different forms
Our customer service is available everywhere in many different forms Our objective is to offer the best customer service Our customer service is tailor-made, cross-channel, digital, yet has the personal touch. Reliable service partner Online channels Telekom Shop for consumers and business customers
Slide 58: Leading in the sector
Leading in the sector Our range of customer service options Dialog and service quality MeinMagenta app across digital contact channels • As a communications provider, we offer the best overall tracking • MeinMagenta app is the most comprehensive service app from any telecommunications provider and a
Slide 59: New services for our customers
New services for our customers Our range of customer service options My Telekom Chatbots Callback Voice ID WhatsApp MediaTransfer technician service • We tell the customer • Our digital service • Our Deutsche Telekom • Our customers can use • Quick, easy and • MediaTransfer is a when the service ass
Slide 60: Our Brand
Our Brand Brand Value Ranking 2022 by Brand Financ plc, London #1 EUROPEAN TELCO BRAND #2 TELCO BRAND GLOBAL
Slide 61: Brand Value Increase
Brand Value Increase 2022 60.2 bn. US $ +608% Brand Value Ranking 2022 by Brand Financ plc, London 2007 8.5 bn. US $
Slide 62: We are digital optimists.
Our core belief We are digital optimists. Humans in their nature have always needed interaction. Our connection to others shapes and enriches our lives. But in today’s world, where the fate of all individuals, businesses and societies are so interconnected, we believe that it is only through digital
Slide 63: T – the strongest connection of people.
Our mission T – the strongest connection of people. We enable participation and foster mutual understanding and thus build a world of digital optimism. The strength of our networks and our expertise in human-centered digital connectivity benefit everyone and empower us to face any challenge together
Slide 64: Brand Positioning
Brand Positioning Core Belief → We are digital optimists. Brand Themes → How do we bring our brand to life? Humans in their nature have always needed interaction. Our connection to others shapes and enriches our lives. But in today’s world, where the fate of all individuals, businesses and societies
Slide 65: Magenta Means More
Magenta Means More Our Trademarks Magenta is more than just a corporate color! This unique color became a way of living. More than 80% of Telekom employees are proud of their brand and are happy to be identified with it. LOVE MAGENTA allows them to celebrate their pride in their work, sometimes nois
Slide 66: Deutsche Telekom AG
Deutsche Telekom AG Friedrich-Ebert-Allee 140 53113 Bonn