Titan America SA · NYSE:TTAM
Titan America SA — Corporate Update (December 2011)
25 slides from Titan America SA's corporate update, December 2011
Slide 1: Titan Experience
XPe,. otbhee, TITAN : 7% EXPERIENCE ™=& 3 Tig
Slide 2: Our Values
OUR VALUES SAFETY INTEGRITY KNOW HOW VALUE TO THE CUSTOMER COMMIT TO DELIVER RESULTS CONTINUOUS IMPROVEMENT CORP-SOCIAL RESPONSIBILITY aston, eo
Slide 3: The Concept
THE CONCEPT
Slide 4: To create a company of people
TO CREATE A COMPANY OF PEOPLE who understand that their role at Titan is to create solutions for our customers by living our values everyday. This creates a company that becomes interdependent with its customer base creating synergies and aligning values.
Slide 5: The Analogy
THE ANALOGY
Slide 6: Essex St Florida Mid Atlantic
ESSEX ST FLORIDA MID ATLANTIC wp e., See —— eee ear ie
Slide 7: Dependent, Independent, Interdependent
DEPENDENT V INDEPENDENT v INTERDEPENDENT
Slide 8: Slide 8
Slide 9: What Am I Missing?
WHAT AM I MISSING?
Slide 10: Customers
Customers se eeeeeneeeeeeseeee
Slide 11: How do we create an interdependency between Titan America and our customers?
HOW DO WE CREATE AN INTERDEPENDENCY BETWEEN TITAN AMERICA AND OUR CUSTOMERS? aston, eo
Slide 12: Thinking of each individual must expand to create the Titan Experience
Thinking of each individual must expand to create the Titan Experience
Slide 13: Results: Values, Behaviors, Results
RESULTS BEHAVIOR VALUE VALUES BEHAVIORS RESULTS BaBeey
Slide 14: The Titan Customer Chain
THE TITAN CUSTOMER CHAIN
Slide 15: Titan Experience circle: ordering to delivering
Slide 16: Titan Experience Delivered
ALVIOAGV Titan Experience INVGIANOJ Delivered dIHSNOILV1Su TEAST LLIN LNaI13 A yaIWO.LSnN TWNOLLIVSNVUL # INNOIIV
Slide 17: Life Blood
. . . . . LIFE BLOOD tae e, TE 3
Slide 18: Value: Account Number to Titan Experience
VALUE ACCOUNT NUMBER INDEPENDENCY ADVOCATE INTERDEPENDENCY TITAN EXPERIENCE
Slide 19: Value: Price, Product, Adding Experience
VALUE PRICE VALUE PRODUCT VALUE ADDING EXPERIENCE
Slide 20: Results?
RESULTS? eBecome A Learning Organization eCreate Value eValues Are Aligned eCreates A Liberating Creative Environment eLive In Interdependency Creating Synergy atiBony, re
Slide 21: We will have created the Titan Experience
WE WILL HAVE CREATED THE... TITAN ¢ EXPERIENCE
Slide 22: Customer Focus Story: Gate Precast
“Customer Focus Story” Creating Solutions – Building Value Gate Precast – Kissimmee, Fl I made a call to the Purchasing Manager to set up an appointment for later in the week. During the call, it was obvious there was a lot of stress and tension in Vijay’s voice. I asked what was going on and if the
Slide 23: Customer Focus Story: Silica Sand Order
“Customer Focus Story” Creating Solutions – Building Value • I received a call from Scott Thibodeau regarding a customer looking for Silica Sand to use on a floor leveling project. The customer had stopped by Tarmac in Mangonia Park as he was aware that many concrete plants carry a DOT sand that fit
Slide 24: Customer Focus Story: Solution with Tarmac
“Customer Focus Story” Creating Solutions – Building Value • In working with Tarmac we arranged for Seacoast to come into the Mangonia facility and pick up the 15 tons for Delray Beach and also for them to pick up 20 tons in Ft. Pierce to handle the northern project. This allowed them to satisfy the
Slide 25: Videos
Videos