Qantas Airways Limited · ASX:QAN
Qantas Airways — Macquarie Australia Conference 2013
17 slides from Qantas Airways's conference presentation, May 3, 2013
Slide 1: Qantas Airways Limited
Qantas Airways Limited Alan Joyce, CEO Qantas Airways Macquarie Australia Conference 3 May 2013
Slide 2: Qantas Group: April 2013
Qantas Group: April 2013 2
Slide 3: Delivering on the Group's Strategic Priorities
Delivering on the Group’s Strategic Priorities • Turning around Qantas International • Building on our strong Domestic business • Growing in Asia • Unlocking the value of Qantas Loyalty • Engaging our people and enhancing the customer experience EXECUTING THE STRATEGY TO DELIVER SUSTAINABLE RETURNS
Slide 4: Qantas-Emirates Partnership
Qantas‐Emirates Partnership Successful launch • International network of 65 destinations Europe, North Africa and the Middle East • Domestic network to benefit from 32 codeshares • Most comprehensive and seamless premium airline experience • Reciprocal recognition and priority benefits to frequent f
Slide 5: Turning around Qantas International
Turning around Qantas International Four Pillar Strategy GATEWAYS TO THE WORLD BEST FOR GLOBAL TRAVELLERS • Improvement of network proposition • Delivering consistent customer excellence • Establishment of key alliances • Enhanced end‐to‐end product • Deepening existing partnerships • Market leading
Slide 6: Turning around Qantas International: Gateways to the World
Turning around Qantas International Four Pillar Strategy TRANSFORMATION INITIATIVE INDICATIVE TIMING FY13 FY14 FY15 Launch of Qantas‐Emirates partnership Gateways to the North America‐daily flights to AA hub (DFW)1 World South America flights to LATAM Airlines hub (SCL)2 Further enhancements to alli
Slide 7: Turning around Qantas International: Growing with Asia
Turning around Qantas International Four Pillar Strategy TRANSFORMATION INITIATIVE INDICATIVE TIMING FY13 FY14 FY15 1 1 Stronger links to key Asian hubs of SIN and HKG Growing with Asia New Asia Schedule for greater connectivity Greater access to China with China Eastern Further growth opportunities
Slide 8: Building on our Strong Domestic Business
Building on our Strong Domestic Business Maintaining 65% market share • Domestic strategy well positioned: Dual‐brand Distribution Scale Network Frequency Loyalty program DOMESTIC MARKET SHARE Domestic market share % Domestic Capacity (ASKs millions) 100% 60,000 90% 50,000 80% 70% 1% Profit maximisi
Slide 9: Building on our Strong Domestic Business: Qantas Domestic
Building on our Strong Domestic Business Qantas Domestic • Superior on time performance 2013 ON TIME PERFORMANCE (OTP)1 • Record customer satisfaction levels Qantas Virgin Australia 87% 84% 82% • Corporate market share maintained 77% 74% • Improving customer offering 71% – A330 lie‐flat beds on east
Slide 10: Growing Jetstar's Footprint
Growing Jetstar’s Footprint 100 million passengers, 100 aircraft • Market leading ancillary revenue model • Significant growth into key Asian ports • Structural improvements to customer offering – ACCC approved network coordination – Enhanced frequent flyer redemptions BUSINESS OWNERSHIP LAUNCH BASE
Slide 11: Jetstar Japan
Jetstar Japan Strong ramp‐up since July 2012 launch • Maintaining scale and cost advantages in competitive market ― 9 destinations announced ― 1 million passengers carried • Leading LCC1 loads, OTP1 and customer feedback • Significant growth opportunity ― Japanese market 6x larger than Australian Na
Slide 12: Qantas Loyalty
Qantas Loyalty Unlocking the growth in Loyalty • 9.1 million members1 – over 50% of Australian households • Unparalleled partner reach – all major banks, supermarket, retail, telecommunication • Superior program enhancements through Qantas‐Emirates partnership ― Reciprocal recognition and priority b
Slide 13: Qantas Loyalty: Creating value for Group and partners
Qantas Loyalty Creating value for Qantas Group and External partners Qantas Group benefits QANTAS GROUP External billings Members fly Qantas/Jetstar Customer retention Customer analytics External partners benefits Customer insights 450+ PARTNERS Ability to influence behaviour • All Major Banks Super
Slide 14: Engaging our People
Engaging our People Generating record customer satisfaction • Improved employee engagement scores to record levels across Qantas, up 8 points • Active engagement towards Qantas’ future • Evidenced through sustained record high customer satisfaction and NPS results across Qantas Domestic, Internation
Slide 15: Debt Profile
Debt Profile Extension of unsecured debt maturities • Reduced refinance risk through improved debt maturity profile ― US$450 million unsecured notes repaid in full 2H13 • Targeting liquidity position of $2.5‐$3 billion by June 20131 ― Increased committed but undrawn funding lines – improves financia
Slide 16: Summary
Summary • Delivering key transformation milestones • Executing on strategy to deliver sustainable returns to shareholders – Building on our strong domestic business – Turning around Qantas International – Growing in Asia – Unlocking the value of loyalty – Engaging our people and enhancing the custom
Slide 17: Disclaimer & ASIC Guidance
Disclaimer & ASIC Guidance This Presentation has been prepared by Qantas Airways Limited (ABN 16 009 661 901) (Qantas). Summary information This Presentation contains summary information about Qantas and its subsidiaries (Qantas Group) and their activities current as at 21 February 2013. The informa