Standard Bank Group Limited · JSE:SBK
Standard Bank — Investor Day (2021)
18 slides from Standard Bank's investor day presentation, 2021
Slide 1: Transform Client Experience
TRANSFORM CLIENT EXPERIENCE
Slide 2: Our strategic priorities are the framework for delivery
Transform client experience - “=v Our strategic priorities are the framework for delivery iS) (- ) Our Client Segments will: + DEFEND our current client franchise and market positions * GROW as we capture the opportunities, with specific \ foeus on our ten ecosystems / 2 ITCANBE..
Slide 3: Consumer and High Net Worth Clients
3 TRANSFORM CLIENT EXPERIENCE CONSUMER AND HIGH NET WORTH CLIENTS Funeka Montjane, Chief Executive Officer, Consumer and High Net Worth Clients ITCANBE.
Slide 4: Agenda
Transform client experience | CHNW client segment “® Agenda 1 CHNW client segment - today Strategic progress to date 3 Focus areas going forward 4 Measures of success Key take-aways 4 ITCANBE..
Slide 5: CHNW client segment - today: who we service
Transform client experience |.CHNW client segment | 1. CHNW client segment - today “~~” Who we service The Consumer and High Net Worth (CHNW) client segment is responsible for the end- to-end lifecycle of clients. CHNW services clients across the main market, affluent and high net worth segments acr
Slide 6: South Africa: large client base, solid market shares, low risk profile
Transform client experience | CHNW client segment | 1. CHNW client segment - today ~ South Africa | We have a large client base, solid market shares and a low risk profile Scale Active clients, ‘000 #1 Loyalty and rewards? 4% # Call centre Mobile app! On AT™ Mobile P@F Internet? Jun-20 Dec-20 Jun-21
Slide 7: South Africa: client segments growing and doing more business with us
Transform client experience | CHNW client segment | 1. CHNW client segment - today “2” South Africa | Our client segments are growing and doing more business iS) with us Active clients Solution sales Transactions flows # of clients YTD volumes, ‘000 R’bn 4% 139% 12% Main market Jun-20 Jun-21 1H19 1H
Slide 8: Africa Regions: growing franchise with attractive prospects
Transform client experience | CHNW client segment | 1. CHNW client segment - today “® Africa Regions | We have a growing franchise with attractive prospects Client growth Banking market shares?! # of clients, ‘000 % 51% South and East West Central 23% 11% . 3 . e 2 rf ao = iss} gs o g oO o s a & s J
Slide 9: Driving digital adoption and increased engagement
Transform client experience |CHNW client segment | 1. CHNW client segment - today “~~ We continue to drive digital adoption and increased engagement Improving client Increasing digital Increasing delivery offering engagement cadence 4.7 ating trom29 33% DAU/MAU! 2 pe a aa ee ares deployed? Engaged t
Slide 10: Pivoting the South African franchise and growing scale in Africa Regions
Transform client experience |.CHNW client segment | 2. Strategic progress to date “~~” Weare pivoting the South African franchise and growing scale in Africa Regions Growth in Growth in Delivery of Innovative client Partnerships South African digital adoption personalised client offerings main marke
Slide 11: Focus areas going forward
Transform client experience |CHNW client segment | 3. Focus areas going forward “™® Weare growing our client franchise through scale and increased engagement Retain and grow clients within the South African affluent and HNW market i Scale and retain main market clients in South Africa Scale and main
Slide 12: Defend: retain and grow clients in South African affluent and HNW market
“Defend | Retain and grow clients within the South African affluent and 12 HNW market + Increase usage of solutions capabilities Chosen ecosystems Home (A) Global citizen i) Education L Deepen client engagement + Leverage personalised Transform client experience | CHNW client segment | 3. Focus area
Slide 13: Grow: scale and retain main market clients in South Africa
Transform client experience | CHNW client segment | 3. Focus areas going forward “sv Grow | Scale and retain main market clients in South Africa 13 X CONTINUE TO GROW THE FRANCHISE + Offer workforce solutions for BCC and Wholesale clients + Increase digital engagement + Increase engagement of new My
Slide 14: Grow: scale and retain main market and affluent clients in Africa Regions
Transform client experience |CHNW client segment | 3. Focus areas going forward “” Grow | Scale and retain main market and affluent clients in Africa Regions Through locally-relevant propositions and digital solutions Our approach for success >1.3bn * Ecosystem value chain banking - Bank the value c
Slide 15: Grow: scale ecosystems and platforms
Transform client experience | CHNW client segment | 3. Focus areas going forward “2” Grow | Scale ecosystems and platforms Africa's first home management platform - reducing the cost of home ownership ao! LOOKS EE Targets by (9 Standard Bank + Leverage SBG and partner data to Collateral >5m provide
Slide 16: Grow: continue to optimise distribution in South Africa
Transform client experience | CHNW client segment | 3. Focus areas going forward “2” Grow | Continue to optimise distribution in South Africa To deliver client convenience and drive lower cost to serve / \ lawercnetiot Lower distribution costs by > Ribn ®—~ ) distribution + Drive cash to alternative
Slide 17: CHNW 2025 financial targets
Transform client experience | CHNW client segment | 4. Measures of success “@” CHNW 2025 financial targets iS) * Top quartile client satisfaction! * Client base from 15m to >25m 6% - 8% (South Africa >1.6X, Africa Regions >1.9X) * Cross sell improvement >4.0% * Drive engagement through ecosystems an
Slide 18: Key take-aways
Transform client experience | CHNW client segment | 5. Key take-aways ~“® Key take-aways iS) * Our prospects across the continent are vast * Targeting more clients to increase client base to >25m, targeting more transactions and more solutions * Looking to leverage platforms and ecosystems * Optimis