Carmax Inc · NYSE:KMX
Carmax — Investor Day (2021)
13 slides from Carmax's investor day presentation, 2021
Slide 1: Analyst Day
Analyst Day
Slide 2: Diane Cafritz, SVP, Legal and Chief Human Resources Officer
Diane Cafritz SVP, Legal and Chief Human Resources Officer
Slide 3: Our Culture is PEOPLE-First
Our Culture is PEOPLE-First CarMax’s culture provides value for customers and investors and is a key strategic advantage Drive integrity by being honest and transparent in every interaction
Slide 4: We Invest in Our People
We Invest in Our People We reskill and retrain our people to meet our goals, support our associates and make the organization more effective 14 Years INA ROW Best Workplaces” for Diversity 5 Years Great INAROW 17 Years (gles INAROW Work. CARMAX _ | AnalystDay 1) 2019 SurveyResults 97* Percentile for
Slide 5: People are at the center of transformation
People are at the center of
Slide 6: We Reimagined Every Store Function
We Reimagined Every Store Function Overhauled buying organization to provide customers an appraisal experience that is fast and efficient with the best possible offer Introduced centralized Customer Experience Centers focused entirely on the remote customer shopping and buying experience Added 1900+
Slide 7: Optimized Our Buying, Reconditioning and Logistics Processes
Optimized Our Buying, Reconditioning and Logistics Processes Built a CarMax logistics fleet of 260+ trucks and 525+ drivers that were responsible for ~50% of moves this past year, up from less than 20% a few years ago Investing in our own fleet allows us to optimize lead times and further improve de
Slide 8: Enacted Thoughtful Change Management Process
Enacted Thoughtful Change Management Process Worked to win the hearts and minds of our Associates, while providing them with what they need to adapt to their new roles
Slide 9: Actively Infusing Product and Digital Talent
Actively Infusing Product and Digital Talent a ' >2x LY More than doubled our c 30+ Product Teams today, up \ from 5 teams in 2016 Technology Department over the past 5 years Ensuring we have the digital capabilities to serve every customer
Slide 10: Added key talent with expertise most relevant to the omni-channel experience
Added key talent with expertise most relevant to the omni-channel experience, such as e-commerce, supply chain, data science, machine learning and cloud experience, from world-class digitally native companies amazon salesforce Deloitte EA B= Microsoft PB PayPal 2 = —_
Slide 11: Growing Our Talent
Growing Our Talent Investing in our Associates through tailored programs and attracting talent from top local and national universities Gr UNIVERSITY GEORGIA TECH VIRGINIA VIRGINIA TECH. Northwestern University PRINCETON UNIVERSITY Product, technology and data science talent drive our innovation and
Slide 12: Our culture and focus on people is a strategic advantage
Our culture and focus on people is a strategic advantage and will always be a key growth driver as we continue to evolve and transform the organization ‘Analyst Day
Slide 13: Slide 13