Slide 1: Agenda
Agenda Introduction Leading the way — today and tomorrow Operations Operational excellence Servicing Profitable growth through client focus Investing Value extraction and pivot to capital light Financials Servicing growth and accelerated deleveraging Closing remarks intrum Intrum today and tomorrow
Slide 2: More business with more clients in a more profitable way
More business with more clients in a more profitable way Build organisation with Best-in-class value Ethical, professional Consistently high strong client focus offering for our clients and knowledgeable profitability across all across the credit company clients lifecycle intrum
Slide 3: The largest credit servicing business in Europe
The largest credit servicing business in Europe <10% market share SEK 10.6 bn SEK ~60-80 bn 10208 market shee . GB ~20-30% market share External Servicing Addressable GHB 50% marketshare Revenue market! EK 2.4 bn SEIS ~80,000 Total Servicing Client Adj. EBIT2 tents #1 >1,000 bn Position in majority
Slide 4: Industry and client mix offers risk mitigation and business development opportunity
Industry and client mix offers risk mitigation and business development opportunity External servicing revenues distribution Northern Europe Middle Europe Southern Europe 1% 10.6 bn External servicing revenues 5% 12% 13% # Clients 56k 23k 2k #Customers 7M 10M 9M Hl Top 15 clients incl. joint venture
Slide 5: Long-term client relationships are the foundation
Long-term client relationships are the foundation Intrum top 15 clients Diversified > 15 years ~85% across markets and industries average relationship length contract renewal rate ~50% 82/100 +3 years of external servicing revenues client satisfaction score average contract length intrum
Slide 6: What our clients are saying about us ...
What our clients are saying about us ... Delivering services at a | am happy with the cooperation level that goes beyond we have. You are always ready what we expect” to help” Decision maker, Finance, VIP Decision maker, Professional services, VIP Very good follow-up of the Our relationship and coll
Slide 7: We see results from our Servicing focus — big boost in origination
We see results from our Servicing focus — big boost in origination Pipeline Win rate! Value of new signings SEK bn +0.4 26 22 21 2021 2022 2023 Q2 Pipeline for new deals (New, Cross and Upsell) SEK +0.4 bn In pipeline, net of closed deals inrate intrum 49% - 46% 2021 2022 2023 Win rate New clients =
Slide 8: Servicing contracts signed this year are at a higher margin
Servicing contracts signed this year are at a higher margin Servicing margin historically’ Margins from signings in H1 2023 37% 38% 36% Northern Europe 23% 23% Southern Europe 2021 2022 2023 Q2 RTM mNorthern Europe mMiddle Europe m Southern Europe intrum sos bos soni een 7
Slide 9: Solid servicing business origination capability, process and IT system to support sales
Solid servicing business origination capability, process and IT system to support sales Strengthened local in dedicated new sales, Global team with CRM, sales tools, account management and client surveys, multinational sales ~170 FTEs industry tailored roles support tenders Lead generation > Top pro
Slide 10: Unique client proposition in Europe in breadth and depth — adapted to client needs per market
Unique client proposition in Europe in breadth and depth — adapted to client needs per market Intrum service offering at a glance Service offering Northern Europe Middle Europe Southern Europe Performing Loans x} 1 1 Different types of a —_ services offered in UnlikelytoPay (4 O (vy) different regio
Slide 11: Providing existing offering to new markets
Providing existing offering to new markets Intrum future service offering Service offering | Northern Europe Middle Europe Southern Europe . oe = = Growing by providing existing Performing Loans x} Vv} Vv} offering to new markets _ ons ras on Unlikely to Pay iw (Vw) (vy) 7 ; ont Invoicing Services (
Slide 12: Providing existing offering to new markets
Providing existing offering to new markets Intrum future service offering Service offering | Northern Europe Middle Europe Southern Europe . oa = = Growing by providing existing Performing Loans x} Vv} Vv} offering to new markets = oe , ra Unlikely to Pay YY —V a @ 1 * Expand Secured Services = from
Slide 13: Providing existing offering to new markets
Providing existing offering to new markets Intrum future service offering Growing by providing existing offering to new markets 2 * Expand Invoicing Services from Nordics to rest of Europe * Improve Digital Collection capabilities across footprint intrum Service offering | Northern Europe Middle Eur
Slide 14: Active client profitability management leads to significant benefit
Active client profitability management leads to significant benefit Consistent performance management process Turn-around of unprofitable clients Impact of full process implementation * Optimal client work-out strategy * Right balance of performance and profitability * Constantly improve performance
Slide 15: Middle Europe largest growth driver for revenues
Middle Europe largest growth driver for revenues Servicing revenue growth drivers CAGR Northern Europe CAGR Growth driven by improving digital proposition and ————- ( >15%) expanding service offering CAGR a @q Middle Europe _ Growth strategy focused on Banking and FS, including large transformationa
Slide 16: Yearly growth rate of ~10% in revenue and >20% in EBIT until 2026
Yearly growth rate of ~10% in revenue and >20% in EBIT until 2026 Servicing revenues and Servicing adj. EBIT growth ambition SEK bi if 17.8% 25% ~15 ~10% yearly >20% yearly growth Q2 2023 RTM 2026 MServicing revenues Servicing Adj. EBIT © Adj. EBIT margin intrum * Growth ambition based on our market
Slide 17: Client focus
Client focus Drivers More business with more profitable clients Commercial success and win-rate Focus on top clients and prevent churn intrum Expand products and solutions Digital solutions Value-chain expansion Improve client profitability Pricing and commercial terms Client profitability and perfo
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