Nordea Bank Abp · OMXHEX:NDA_FI
Nordea Bank Abp — Investor Day (February 2022)
10 slides from Nordea Bank Abp's investor day presentation, Feb 17, 2022
Slide 1: Personal Banking Capital Markets Day
Personal Banking Capital Markets Day Sara Mella, Head of Personal Banking 17 February 2022
Slide 2: Disclaimer
Disclaimer • Nordea and its businesses are exposed to various risks and uncertainties. • This presentation contain certain statements which are not historical facts, including, without limitation, statements communicating expectations regarding, among other things, the results of operations, the ban
Slide 3: Personal Banking today: Strong market positions with potential for growth
Personal Banking today Strong market positions with potential for growth Mortgage volumes AuM EURbn EURbn +13% +33% Serving Nordic household customers Nordic scale delivered with local relevance 2019 2020 2021 2019 2020 2021 Strong advisory competences – both digital and physical Mobile app ratings
Slide 4: All countries have improved profitability
Personal Banking today All countries have improved profitability Mortgage volumes ROCAR ROCAR 2021, growth1, y/y FY21, % change FY21/20, pp 26% Share of 7,5 +12 35% income FY21 Strong market positions in all four 23% countries 16% 5,9 +7 Profitable business with strong growth 4,0 +3 Risk diversifica
Slide 5: Strong business momentum and improved cost efficiency
Personal Banking 2019–21 Strong business momentum and improved cost efficiency Financial performance 2019–21 2022 targets met ahead of schedule Cost-to-income ratio (%) 57 1 Improved customer experience and deepened customer relationships 1 2 3 4 2 Grew mortgage lending profitably 51 ~50 through ava
Slide 6: Continue business momentum with focused investment
Personal Banking 2022–25 Continue business momentum with focused investment 2025 targets Main drivers for 2025 targets Return on capital at risk (%) Continue existing business momentum from current strong customer portfolio ~18 17 Drive growth through savings and particular focus on Sweden 2021 Oper
Slide 7: Deepening customer relationships by combining digital ease with competent advisory
Personal Banking 2022–25 Deepening customer relationships by combining digital ease with competent advisory Customer preferences evolve The core of our relationship strategy Contact preferences in mortgage process1 ~60% Strong customer relationships through all life events by being proactive and rel
Slide 8: Focus on profitable growth in selected areas
Personal Banking 2022–25 Focus on profitable growth in selected areas Our focus areas and key activities Profitable growth Accelerate savings growth 2021 2025 - Leverage our mortgage relationships to activate new savings customers - Increase digital proactivity with existing savings customers - Impr
Slide 9: Digital is a key enabler in our relationship model
Personal Banking 2022–25 Digital is a key enabler in our relationship model Increase in digital customer … and the majority of our human Making banking easy through interactions … advisory is virtual # of mobile bank log-ons Share of online meetings Fast and engaging digital onboarding +31% +83% Per
Slide 10: 2025: Leading relationship bank in the Nordics
Personal Banking 2025 targets 2025: Leading relationship bank in the Nordics Create best-in-class omnichannel customer experiences through Return on capital at risk personalised digital experience and competent advice ~18% Increase profitability through savings growth, strengthening the position in