Spok Holdings, Inc. · NASDAQ:SPOK
Spok — Technical Presentation (March 2015)
18 slides from Spok's technical presentation, Mar 25, 2015
Slide 1: Helping Clinicians Connect: The New Spok Device Preference Engine
HELPING CLINICIANS CONNECT The New Spok® Device Preference Engine
Slide 2: Dave Womer, Product Manager, Contact Center
DAVE WOMER Product Manager, Contact Center
Slide 3: Communicating in a Mobile World
COMMUNICATING IN A MOBILE WORLD
Slide 4: Providing Care Through Multiple Devices
PROVIDING CARE THROUGH MULTIPLE DEVICES Operator cannot reach Dr. Wise but sees note in record to contact Dr. Jones for escalation Jack Smith calls operator Operator tries to reach to find Dr. Wise regarding Dr. Wise following device medication request order in directory Operator tries to reach Dr.
Slide 5: Introducing the Spok Device Preference Engine (DPE)
INTRODUCING THE SPOK DEVICE PREFERENCE ENGINE (DPE) Spok Device Preference Engine (DPE) empowers clinicians to control how and when they receive messages based on their communication preferences and escalation protocols. For normal messages first try my Spok Mobile device; after 5 minutes try my pag
Slide 6: Spok Device Preference Engine (DPE) Features
SPOK DEVICE PREFERENCE ENGINE (DPE) FEATURES User Contact and Advanced Messaging Voice Escalation Escalation Preferences Capabilities and Messaging • Profiles based on status • Support for most common • Play back and respond to text • Different routes by message messaging devices messages via phone
Slide 7: Integration to Spok Console Suites
INTEGRATION TO SPOK CONSOLE SUITES DPE serves as a rules engine for users to determine their preferred method of being contacted based on factors such as: Spok Directory* * Spok Device Preference Engine integration to console suite directories is limited to Spok Console Suite and Spok Smart Suite
Slide 8: Spok Device Preference Engine (DPE)
SPOK DEVICE PREFERENCE ENGINE (DPE) Clinicians set up their preferences based on message Low Medium High priority: Spok Mobile Email Spok Mobile @ Alpha pager Escalate Escalate
Slide 9: Spok Device Preference Engine (DPE)
SPOK DEVICE PREFERENCE ENGINE (DPE) 1 Select Priority (urgent, normal, etc.) 2 Set Device Preference (primary, secondary…) 3 Set Escalations (who, time between)
Slide 10: DPE Escalation: Message from Web
DPE ESCALATION: MESSAGE FROM WEB Jack Smith sends a medication request to Dr. Wise via Spok Web Dr. Wise receives the message on her Spok Mobile device and responds to Jack Smith with dosage instructions
Slide 11: DPE Escalation: Message from Web
DPE ESCALATION: MESSAGE FROM WEB By the time Dr. Wise responds, Jack Smith is unavailable
Slide 12: DPE Escalation: Message from Web
DPE ESCALATION: MESSAGE FROM WEB Jack Smith had assigned Betsy Miller as his escalation contact. After 4 minutes pass and Jack has not responded to the message on his phone, the message is automatically escalated. Betsy now has the dosing instructions from Dr. Wise and can follow up with the patient
Slide 13: DPE Escalation: Message from Console
DPE ESCALATION: MESSAGE FROM CONSOLE Operator Sue Johnson pages Dr. Wise when a patient calls for her DPE gives current Spok Console users Dr. Wise is the ability to add enhanced unavailable and escalation capabilities to their current doesn’t receive Spok environment. the message The message escala
Slide 14: DPE: Voice Connection
DPE: VOICE CONNECTION “Jane Johnson…Consult…Urgent…” Nurse Amy needs to speak with Because this is an urgent consult, Dr. Dr. Johnson for a consult Johnson’s smartphone will ring and connect her with Nurse Amy.
Slide 15: DPE: Text-to-Speech
DPE: TEXT-TO-SPEECH Nurse Betsy needs to send Dr. Wise a message and enters it into “Patient Smith in 421 asking for the Spok Web Directory. pain meds - recommendation?” Dr. Wise has her status set to “On Rounds.” By this profile, she prefers voice-based messages. “Patient Smith in 421 asking for pa
Slide 16: DPE: Saving Valuable Time
DPE: SAVING VALUABLE TIME Time needed to complete a consult request without Spok Physician consult needed Physician not available Operator Services looks up information, schedules Operator connects contacts, instructions with physician 0:00 min 1:00 2:00 3:00 5:00 6:30 7:00 7:30 Call Operator Servic
Slide 17: DPE: Saving Valuable Time
DPE: SAVING VALUABLE TIME Time needed to complete a consult request with Spok Consult initiated via DPE DPE contacts physician – automatic escalation 0:00 :30 1:00 1:30 System finds physician and Physicians Connected communication profile MINUTES SAVED PER CONSULT
Slide 18: Questions
QUESTIONS Continue the conversation with #SpokWebinar