Siemens Aktiengesellschaft · XETR:SIE
Siemens Aktiengesellschaft — Siemens — Investor Day (April 2013)
16 slides from Siemens Aktiengesellschaft's investor day presentation, Apr 11, 2013
Slide 1: Unleashing the Full Potential of Services
Unleashing the Full Potential of Services Dirk Hoke CEO Customer Services Division Capital Market Day Siemens Industry Hanover, April 11, 2013 Unrestricted © Siemens AG 2013. All rights reserved.
Slide 2: Safe Harbour Statement
Safe Harbour Statement This document includes supplemental financial measures that are or may be non-GAAP financial measures. New orders and order backlog; adjusted or organic growth rates of revenue and new orders; book-to-bill ratio; Total Sectors profit; return on equity (after tax), or ROE (afte
Slide 3: United service business: Driving growth and high profitability
United service business Driving growth and high profitability Industry Sector Benefits of the new organization Industry Drive Automation Technologies Fragmented service businesses Metals Technologies transferred into Customer Services Division Dedicated service strategy Customer Services Syner
Slide 4: Global network of service experts
Global network of service experts Europe ~9,000 Employees 1) 194 Service workshops 90 Training locations 3% Market Growth 2) Americas Asia ~5,000 Employees 1) >155,000 transactions p.a. ~3,000 Employees 1) handled at global return center 52 Service workshops 99 Service workshops 21 Training location
Slide 5: Win-Win for customers and Siemens
Win-Win for customers and Siemens Higher Installed base ROI protection Leading Margin technology improvement One global Efficiency partner gains Long-term Business cooperation resilience Unrestricted © Siemens AG 2013. All rights reserved. Page 5 April 11, 2013 Capital Market Day Industry CEO Custom
Slide 6: Strong first year top- and bottom-line performance
Strong first year top- and bottom-line performance Service revenue >10% Installed Base Technology-based offerings Global service partner concept FY 2011 FY 2012 Service profit >15% Regional optimization High margin business Global standards FY 2011 FY 2012 Unrestricted © Siemens AG 2013. All rights
Slide 7: Tapping into enormous installed base
Tapping into enormous installed base Installed base example Service revenue drivers Large motors and inverters (units >250kW) ~10 million Increased transparency Standardized processes Global Service Platform Increased efficiency Germany Europe1) Asia Americas World of global sales force 1) Excluding
Slide 8: Case study: 2012 outreach to NYC-area installed base
Case study 2012 outreach to NYC-area installed base Installed base in area affected Case study by hurricane Sandy Helping customers after the storm 1 Matched FEMA 1) maps and installed base data 2 Defined four key geographies with immediate need of actions 3 Deployed dedicated teams to assess custom
Slide 9: Comprehensive technology-based services extend our opportunities
Comprehensive technology-based services extend our opportunities Optimize Total plant maintenance total cost of ownership Integral plant maintenance Advanced services Performance based Customer objective contracting Motor management … program Standard services Energy efficiency Online su
Slide 10: Online Support: 65,000 customers benefit every day
Online Support 65,000 customers benefit every day Activity Pre-sales and after-sales support 300,000+ documents/items in six languages All product documentation, moderated forum, sample solutions, demos etc. available 24/7 Entry to further services, e.g. Technical Support, Field Services, …
Slide 11: Motor Management Program: Downtimes reduced by up to 83% at Tüpras
Motor Management Program Downtimes reduced by up to 83% at Tüpras oil refineries Activity 1,500 motors at Izmit plant (contract: 2010) 2,000 motors at Izmir plant (contract: 2012) Reconditioning, repairs, exchange, condition monitoring Customer benefits Unplanned downtimes reduced significan
Slide 12: Integral Plant Maintenance: Higher reliability at Codelco's Andina copper mine
Integral Plant Maintenance Higher reliability at Codelco's Andina copper mine Activity 5-years contract Preventive and corrective maintenance of ore crushers, conveyor belts, grinders, flotation basins, and filter plant; overhaul of technical equipment Spare parts management Customer benefits
Slide 13: Condition Monitoring: Enabling OEMs to offer sophisticated services
Condition Monitoring Enabling OEMs to offer sophisticated services Activity Solution for industrial internet activities (hardware, software, implementation) Diagnostic services, condition monitoring, preventive and condition-based maintenance Customer benefits Enabled to offer own services F
Slide 14: Industrial Security Services: Zero incident at Sinopec Qingdao Refinery
Industrial Security Services Achieving “zero incident” status at Sinopec Qingdao Refinery Activity Removal of trojan horse/virus from the system Full implementation of a secure Industrial Control System Customer benefits Continuous state-of-the-art protection Implementation in just two weeks
Slide 15: Customer Services Division: Fast growth, strong value generation
Customer Services Division Fast growth, strong value generation Integrated service business 17,000 employees; 380 locations with a strong global presence High customer satisfaction Customer in focus of all our actions and confidence Largest automation and drives Strong foundation for high growth; in
Slide 16: Reconciliation and Definitions for Non-GAAP Measures
Reconciliation and Definitions for Non-GAAP Measures This document includes supplemental financial measures that are or may be non-GAAP financial measures. New orders and order backlog; adjusted or organic growth rates of revenue and new orders; book-to-bill ratio; Total Sectors profit; return on eq