Slide 1: Slides not contractual, for information purposes only
The following slides are not contractual in nature and are for information purposes only as of June 2015. 1 ©2015, Lockheed Martin Corporation. All Rights Reserved.
Slide 2: Corrective Action Webinar: CAR Writing
Corrective Action Webinar CAR Writing ©2015, Lockheed Martin Corporation. All Rights Reserved.
Slide 3: Agenda
Agenda Effective CAR Writing Understanding the CAR Required detail when writing a CAR Examples Command Media Summary Q & A 3
Slide 4: CAR Writing
CAR Writing Have you read a CAR or nonconformance written by someone other than yourself? Did you: – Understand the explanation or what was written? – Know where the requirement came from? – Understand why it was classified the way it was? – Think the Auditor made the requirement up based on their e
Slide 5: Understanding the CAR
Understanding the CAR A properly written CAR enables the Company to adequately address the six items that must be answered within an CAR response: 1) Immediate corrective action taken (containment actions) 2) Root cause of nonconformance 3) Impact of all identified causes 4) Action taken to prevent
Slide 6: Writing a CAR
Writing a CAR • The CAR must clearly and concisely document the issue witnessed detailing exactly what and how the requirement was not being fulfilled • The CAR must be technically correct • The Supplier, SQE and all who review must fully understand the nonconformance. • Anyone who reads the CAR mus
Slide 7: What is a Nonconformance
What is a Nonconformance “Failure to meet specified requirements” • Sources of the requirements: – Program/Lockheed Specification – Industry Standard – Internal Procedures / Instructions – Contract – Drawing – Purchase Order 7
Slide 8: Now What?
Now What? • Once the nonconformance have been identified it is necessary to determine how to document the nonconformance. • Goal is effective communication of the finding to the Supplier and any other parties involved. Make sure the supplier understands the noncompliance and the requirement. • Typic
Slide 9: Required Detail When Writing a CAR
Required Detail When Writing a CAR Statement of the Requirement • Include the requirements document reference and literal restatement of the requirement – Specification, drawing, P.O.#, procedure, etc. • Statement of the Finding with details – (i.e. the violation of the requirement) • Include where
Slide 10: PLANES
PLANES A tool to help remember the required CAR detail is the acronym “PLANES” • P = Procedure reference • L = Location where the deficiency was found • A = Activity or process audited • N = Nature of deficiency • E = Evidence • S = Scale of the problem 10
Slide 11: Even Typos?????
Even Typos????? Depends on the situation • If letters/numbers are incorrect and it clearly makes no difference to the ability to comply with requirements, then the witness may determine that it is not a nonconformance • If letters/numbers are incorrect and it changes the meaning, then it is a findin
Slide 12: Even Typos????? (cont'd)
Even Typos????? (cont’d) Examples • People know what to do if it says “Carbrze the Parts” • SC and WC are two different kinds of carbide and make a difference when talking about the type of tool Material. • SC refers to Silicon Carbide • WC refers to Tungsten Carbide • 4140 and 4340 are different ty
Slide 13: CAR Example 1 (part 1)
CAR Example 1 (part 1) Discrepancy Text: “Individual assessing component used an incorrect revision of the acceptance criteria.” • What is missing from the description? 13
Slide 14: CAR Example 1 (part 2)
CAR Example 1 (part 2) Discrepancy Text: “Individual assessing component used an incorrect revision of the acceptance criteria.” • What is missing from the description? – Specification – Revision used. What was the correct revision? – Isolated or Systemic? Any other specifications affected? – Part N
Slide 15: CAR Example 1 (part 3)
CAR Example 1 (part 3) Discrepancy Text: “Individual assessing component used an incorrect revision of the acceptance criteria.” • Acceptable Text: Discrepancy Text: “Compliance job XXX Aero P/N XXXXXX (job #16487) was assessed using Quality Standard B69 rev A. Current revision level for this specif
Slide 16: CAR Example 2 (part 1)
CAR Example 2 (part 1) Discrepancy Text: “Calibration purchase orders for some equipment were found not to meet the requirements of 2XXXXXX, par 2.3 and company procedure. Calibration certifications demonstrated compliance with the requirements. Further investigations indicate no impact to hardware
Slide 17: CAR Example 2 (part 2)
CAR Example 2 (part 2) Discrepancy Text: “Calibration purchase orders for some equipment were found not to meet the requirements of 2XXXXX, par 2.3 and company procedure. Calibration certifications demonstrated compliance with the requirements. Further investigations indicate no impact to hardware i
Slide 18: CAR Example 2 (part 3)
CAR Example 2 (part 3) Discrepancy Text: “Calibration purchase orders for some equipment were found not to meet the requirements of 2XYP1234, par 2.3 and company procedure. Calibration certifications demonstrated compliance with the requirements. Further investigations indicate no impact to hardware
Slide 19: CAR Example 3 (part 1)
CAR Example 3 (part 1) Discrepancy Text: “SUPPLIER PROCEDURES DO NOT ADEQUATLY DEFINE THE START AND FINISH OF 'QUENCH DELAY' FROM THE PIT FURNACES. REQUIREMENT: 2XXXX REV E 9.9.1; ARE THE QUENCH MECHANISMS OPERATIONAL AND CAPABLE OF MEETING MAXIMUM DELAYS PROVISIONS OF THE SPECIFICATIONS VIOLATION.
Slide 20: CAR Example 3 (part 2)
CAR Example 3 (part 2) Discrepancy Text: “SUPPLIER PROCEDURES DO NOT ADEQUATLY DEFINE THE START AND FINISH OF 'QUENCH DELAY' FROM THE PIT FURNACES. REQUIREMENT: 2XXXX REV E 9.9.1; ARE THE QUENCH MECHANISMS OPERATIONAL AND CAPABLE OF MEETING MAXIMUM DELAYS PROVISIONS OF THE SPECIFICATIONS VIOLATION.
Slide 21: CAR Example 4 (part 1)
CAR Example 4 (part 1) Discrepancy Text: “Identified Non-conformance: Inadequate internal audit documentation. Supplier procedure for internal audits QSP-19, paragraph 8.1 gives a list of documentation items including an audit summary and findings. Review of internal audits indicates they are conduc
Slide 22: CAR Example 4 (part 2)
CAR Example 4 (part 2) Discrepancy Text: “Identified Non-conformance: Inadequate internal audit documentation. Supplier procedure for internal audits QSP-19, paragraph 8.1 gives a list of documentation items including an audit summary and findings. Review of internal audits indicates they are conduc
Slide 23: CAR Example 5 (part 1)
CAR Example 5 (part 1) Requirement Text: “2XXXXX Rev D paragraph 5.3.3 specifies that the hardware shall be maintained wet, from final cleaning and activation through the process to the final rinse, without interruption. Discrepancy Text: ”Supplier hard anodizing process specifies measuring sample p
Slide 24: CAR Example 5 (part 2)
CAR Example 5 (part 2) Requirement Text: “2XXXXX Rev D paragraph 5.3.3 specifies that the hardware shall be maintained wet, from final cleaning and activation through the process to the final rinse, without interruption. Discrepancy Text: ”Supplier hard anodizing process specifies measuring sample p
Slide 25: What would you picture????????
A Picture is worth a Thousand words! • Each persons description of a finding will vary. There is no set wording for descriptions. We must convey to others what we have found as best we can. Example: • During my review of the freezer in Building number 10 the freezer was in disarray when inspected. M
Slide 26: A Picture is worth a Thousand words!
A Picture is worth a Thousand words! 26
Slide 27: Command Media
Command Media • AS9100C, Section 8.5.2, Corrective Action • QX Appendices – LM Aero Quality Requirements Levied on Suppliers\ – Designed to Ensure Effective Corrective and Preventive Action 27
Slide 28: Summary
Summary Requirement Text • Include the required document reference (specification, drawing, P.O.# etc.) at the lowest level – be specific!! • Include the paragraph callout and literal restatement of the requirement Discrepancy Text • Specific details on when/where the violation occurred and the scal