United Overseas Bank Limited · SGX:U11

United Overseas Bank — Investor Presentation (March 2021)

14 slides from United Overseas Bank's investor presentation, March 2021

  1. Slide 1: Responding to new digital bank entrants: An Incumbent's Perspective

    Responding to new digital bank entrants: An Incumbent’s Perspective March 2021 Private and Confidential. Disclaimer: This material that follows is a presentation of general background information about UOB’s activities current at the date of the presentation. It is information given in summary form

  2. Slide 2: Our retail strategy

    Our retail strategy Balanced business, quality balance sheet, regional scale Engines Innovate & Enablers of growth Protect Core Deposits Mortgages Omni-channel Wealth Cards & Payments Data/ AI Partnerships 2

  3. Slide 3: Retail banking opportunity in the larger, less saturated markets in Southeast Asia

    Retail banking opportunity in the larger, less saturated markets in Southeast Asia 2019 retail banking pool sizes USD b Denotes UOB’s core markets in Southeast Asia Launched in Thailand (March 2019) and Indonesia (August 2020) Available in Singapore, Malaysia and Thailand Note: UAE and Japan’s retai

  4. Slide 4: Evolving banking landscape and consumer behavior

    Evolving banking landscape and consumer behavior Market forces and Ecosystems disrupting banking Regulatory pressures (Payments, Wealth, Lending) Our competitors (Competing, Investing, Transforming) Open banking Customer Expectations / Behaviour (Embracing digital, expecting more) Fearful of economi

  5. Slide 5: Our approach

    Analytics Our approach Omni-channel engagement  Integrating the Bank Work into customers’ everyday life – Work, Live & Play  Leveraging analytics and technology to drive Play Live omni-channel Partnerships ecosystem engagement and partnerships ecosystem Technology 5

  6. Slide 6: Omni-channel engagement strategy: A result of customers' needs and business imperatives

    Omni-channel engagement strategy: A result of customers’ needs and business imperatives Varying channel preferences Drive revenue and along customer’s buying journey optimise cost-to-serve Traditional Omni-channel 1.5x 0.7x revenue Cost to strategy serve >68%1 of Singapore Channel Engagement consume

  7. Slide 7: Omni-channel engagement strategy: Investing in our digital capabilities

    Omni-channel engagement strategy: Investing in our digital capabilities 2016 2017 2018 2019 2020 Year of the PayNow Digital onboarding Mighty V2 APIs and Mighty and MightyFX All-in-One, All-for-One Simple Wealth Personal: Bank, Pay, Play  Launched Mighty  Launch of PayNow  1st Singapore bank to 

  8. Slide 8: Our digital investments have yielded positive results

    Our digital investments have yielded positive results From onboarding, to engagement / cross-sell, to servicing Digital Digitally Mighty Insights E-Payments Onboarding engaged Personalised to your needs Making payments and behaviours simpler, safer, smarter Fuss-free, paperless, instant Engaging cus

  9. Slide 9: Omni-channel engagement strategy: Transforming our physical touchpoints

    Omni-channel engagement strategy: Transforming our physical touchpoints 2018 2019 2020 Use of Geospatial Piloted High-Street Digital Portfolio Continue to innovate Analysis Wealth Centre (HSWC) Advisory Tool (PAT) and optimise  Leverage analytics through  Pilot launch of Orchard  Aided by an advi

  10. Slide 10: Investing in Digital, Transforming Physical

    Open Investing in Digital, Transforming Physical Be where customers Serving with the Recommends Deliver ‘work, live, play right customer value product / service superior service (WLP)’ proposition Transforming our Powered through analytics and technology touchpoints and tools to Driving conversation

  11. Slide 11: Extensive partnerships ecosystem: Banking lifestyle needs

    Extensive partnerships ecosystem: Banking lifestyle needs Embed within customer journey to become essential at every stage Phases Everyday and Milestone purchases Home solutions of life lifestyle spending (Property and motor) (Utility payment) Transport / Ride-hailing Delivery Home solutions Electri

  12. Slide 12: In summary

    In summary

  13. Slide 13: Integrate banking into consumer lifestyles

    Integrate banking into consumer lifestyles Continuously innovating our products & services Serving Investing in Digital Leveraging Leveraging Customer Journeys Transforming Physical Advanced Data Analytics Partnership Ecosystem (ML/AI) Digital Innovation Expertise Omni-channel services 13

  14. Slide 14: Thank You

    Thank You Ht UOB RIGHT BY You (#%

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