Intact Financial Corporation · TSX:IFC
Intact Financial — Investor Day (May 2025)
147 slides from Intact Financial's investor day presentation, May 21, 2025
Slide 1: Investor Day 2025
[ intact] INVESTOR DAY 2025
Slide 2: Forward looking statements
presentation also contains forward-looking statements with other benefits of the DLG brokered Commercial lines credit downgrade, limit on dividend and capital distribution as INVESTOR DAY 2025 Forward looking respect to the Company’s climate-related strategy, goals or plans, based on our current exp
Slide 3: Disclaimer
update this presentation or to correct any inaccuracies in, or costs, other operating income (expense), operating and We believe that similar measures and ratios are widely INVESTOR DAY 2025 Disclaimer omissions from, this presentation that may become apparent. The information and opinions contained
Slide 4: Agenda: three parts of Investor Day
INVESTOR DAY 2025 PART I: PART II: PART III: Generating strong organic Margin improvement as Capital management: growth based on our we expand our competitive investments and strategic pillars advantages deployment TIME PRESENTATION TIME PRESENTATION TIME PRESENTATION TIME PRESENTATION 8:45 am Intro
Slide 5: Ken Anderson, CFO
[intact] INVESTOR DAY 2025 a Ken Anderson CFO
Slide 6: Driving Profitable Growth: Sustaining double-digit NOIPS growth
Driving Profitable Growth: Sustaining double-digit NOIPS growth
Slide 7: 10-year NOIPS growth and ROE outperformance
INVESTOR DAY 2025 10-year AROE Gap to industry average outperformance 10-year Objective: 10% NOIPS growth annually over time 650bps Objective: 500bps annual ROE outperformance NOIPS CAGR 10% 12.1 pts 8.3 pts 7.1 pts 6.9 pts 6.5 pts $14.43 5.1 pts 5.8 pts 5.1 pts $12.41 21.0% $11.56 $11.43 5.3 pts 19
Slide 8: Growing and diversified earnings, low volatility
INVESTOR DAY 2025 From growing and diversified earnings Top 30 Global P&C Insurers by Market Capitalization Underwriting Low ROE 16.8% Distribution Volatility 2% 14.6% Investments 7.4% 4% 7.1% (10-yr std dev'n) 6% 2.4% 2.0% from Investments 8% 7.0% & Distribution 5.5% High ROE 10% 10-year average 20
Slide 9: IFC vs S&P/TSX 60 annualized TSR
INVESTOR DAY 2025 IFC 400% Annualized TSR 300% Commercial Lines Business 200% S&P/TSX 60 100% Annualized TSR 0% 2015 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 -100%
Slide 10: Charles Brindamour, CEO
[intact] INVESTOR DAY 2025 Charles Brindamour CEO
Slide 11: Our objectives are our north star
ntact] INVESTOR DAY 2025 Our objectives are our north star Soutof 4 customers are our advocates 4 out of S brokers value our specialized expertise 3 out of 4 stakeholders recognize us as leaders in building restient communities Achieve Net Zero by 2050, and halve our operations emissions by 2080 Our
Slide 12: Our roadmap: consistent and unwavering
[intact] INVESTOR DAY 2025 Our roadmap: consistent and & unwavering
Slide 13: 10% NOIPS growth annually
INVESTOR DAY 2025 10% NOIPS growth annually Last 500bps annual ROE Last over time 10 years outperformance 10 years Deep Claims expertise & strong Organic premium growth 4% supply chain network 390bps Pricing and risk selection, Operating margin expansion 2% leveraging leading data and AI capabilitie
Slide 14: Over $600B total addressable market
INVESTOR DAY 2025 Over $600B total addressable market IFC 2014 IFC 2024 Our global market share is < 5% Canadian market GSL volume UK CL market 32% 54% $7.3B $23.7B 68% 46% Personal Lines Commercial Lines Markets in which we operate
Slide 15: Annualized NOIPS growth through 2030
INVESTOR DAY 2025 Last Through 10 years 2030 Expand Strengthen Organic premium Organic premium Build a Specialty growth 4% growth leadership in Canada Lines leader leading position in UK & Ireland % Operating margin Operating margin Leveraging leading Data expansion 2% expansion and AI Deep Claims e
Slide 16: Organic premium growth: Canada
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025
Slide 17: Organic premium growth: Canada
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025
Slide 18: 10% NOIPS growth annually
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 10% NOIPS growth annually Last over time 10 years Organic premium growth 4% Operating margin expansion 2% Strategic capital deployment 4% Annualized NOIPS growth 10%
Slide 19: Direct Premiums Written market position in Canada
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 the average Direct 5-yr avg UW size of the Premiums People income next Written market share 4 players
Slide 20: Canada DPW growth and combined ratio outperformance
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 IFC 4.7 pts 10-yr average Direct Premium Written Canada: Combined ratio outperformance outperformance 8.0% CAGR CAGR 10 95% 95% 96% 95% 92% 94% 93% 88% 87% 90% 8 Industry: CAGR 6 6.6% CAGR 4 2 2014 2016 2018 2020 2022 2024 0 2015 2016 2017 201
Slide 21: Combined ratio outperformance by 2030
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 2024 By 2030 Combined ratio outperformance
Slide 22: Canada personal lines customer segments
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Personal Commercial Specialty % of 21% 30% 32% 17% Canadians Customer Segments The do it yourself The deal seekers The advice seekers The do it for me Target brand Affinity (previously Johnson Insurance)
Slide 23: Brand awareness, customer advocacy and platform engagement
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Brand Awareness Customer Advocacy Engagement with our platform 33% 50% 74% st 2030 2024 customers are Target Going the extra mile to advocates help customers following a transaction* nd 25% 40% 2030 Promo code: ifc2025 2024 Promoters are 2.6x
Slide 24: Scale in distribution to reach every customer
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Scale in distribution with optionality to reach every customer $10.9B MGA’s Personal lines $7.3B $3.6B Intact Broker Direct Distribution AUTHORIZED AGENCY $5.2B Commercial lines
Slide 25: Organic premium growth: Canada
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025
Slide 26: Organic premium growth: Canada
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025
Slide 27: Canada personal lines customer segments
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Personal Commercial Specialty % of 21% 30% 32% 17% Canadians Customer Segments The do it yourself The deal seekers The advice seekers The do it for me Target brand Affinity (previously Johnson Insurance)
Slide 28: insurance.simplified. digital leadership and expense ratio
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 insurance.simplified. Expense Ratio Simplified offering for customers 29% in 2015 Fast & efficient omnichannel service Transactional 21% advocacy in 2024 2024 organic Digital leadership DPW growth 71% 17% in 2025 * Target Top Affinity player S
Slide 29: Digital sales growth
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Digital Sales sales at 1 in 3 belairdirect 1.8X car policy changes are done digitally Most downloaded insurance app 1.8X portfolio of digital business in 2024 4 of 5 have a digital account 2022 2023 2024 No compromises on underwriting quality
Slide 30: Excellence with Affinity partners
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Excellence Strategic Multi-product Value for with partners sector focus customers 2024 DPW across Affinity and White-Label Affinity partners 2024 DPW growth Affinity auto policies Customer retention programs across Canada within key sectors ha
Slide 31: Organic premium growth: Canada
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025
Slide 32: Organic premium growth: Canada
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025
Slide 33: Canada personal lines customer segments
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Personal Commercial Specialty % of 21% 30% 32% 17% Canadians Customer Segments The do it yourself The deal seekers The advice seekers The do it for me Target brand Affinity (previously Johnson Insurance)
Slide 34: Broker relationships and value proposition
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 ~2,000 relationships across the country Investment 5 pts Broker value Strategic in since proposition partnerships technology 2022
Slide 35: Leading digital platform drives growth in the broker channel
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Our leading digital platform drives growth in the broker channel: $7.3B #1 Brand in Unmatched Leading Products for DPW Canada distribution customer all segments in 2024 footprint value proposition annual digital 33% brand 2,000 brokers #1 insu
Slide 36: In-force DPW and distribution income growth
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 20% CAGR Distribution income In-force DPW ($B) 23% $5.0 $250 $4.3 CAGR $4.0 $200 $3.0 $150 $2.0 $1.5 $100 $1.0 $0.0 $50 2018 2019 2020 2021 2022 2023 2024 2018 2019 2020 2021 2022 2023 2024 Commercial Lines Personal Lines
Slide 37: Owned distribution: $4.3B to $10B DPW
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Leading customer High-70s transactional 2024 DPW 2030 DPW experience advocacy $4.3B $10B > 100 acquisitions since Proven integrator 2020 Top PL brokerage Top 5 CL brokerage in in Canada Canada Omni-channel Technology capabilities, automation 3
Slide 38: Organic premium growth: Canada
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025
Slide 39: Organic premium growth: Canada
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025
Slide 40: Canada customer segments
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Personal Commercial Specialty % of 21% 30% 32% 17% Canadians Customer Segments The do it yourself The deal seekers The advice seekers The do it for me Target brand Affinity (previously Johnson Insurance)
Slide 41: Building momentum by leveraging strengths
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 $5.2B Building Momentum by Leveraging Strengths 2024 Track record of growth DPW ($B) Scale and Strategic $6 15% depth in broker $5.2 relation- market talent ships $4 share $2.4 $2 Pricing & risk +8% selection 10-yr - 2015 2016 2017 2018 2019 2
Slide 42: Delivering the right proposition
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Commercial Lines Specialty Lines Sprint Team SME Team MM Team 23 Verticals Global Network Delivering the right proposition Unmatched Scope of Depth of service product suite expertise
Slide 43: Optimize the sales funnel
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Optimize the sales funnel +4% YoY Generate more opportunity submissions +35% Quote more, decline less YoY quotes +18% Close more business YoY new business Retain existing customers 93% DPW retention
Slide 44: Contact CL driving growth
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Of all submissions via Contact CL Broadest Full self- Ease of digital serve doing appetite capability business Net-new DPW through digital Access to Intact’s Quote, bind, Automated entire CL appetite policy change pre-filled information Contac
Slide 45: Robust plan to accelerate momentum
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Robust plan to accelerate momentum Built on a foundation of outperformance 4 out of 5 3 out of 4 5 points Improve Optimize Empower Leveraging customer the sales brokers with pricing brokers value customers are of combined ratio segmentation fu
Slide 46: Organic premium growth: Canada
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025
Slide 47: Well positioned to grow in Canada
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Well 2 of the top 4 Robust positioned to Strategic insurance Commercial grow in distribution brands in Lines growth digital assets Canada plan channels
Slide 48: Annualized NOIPS growth through 2030
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Last Through 10 years 2030 Expand Strengthen Organic premium Build a Specialty leadership in leading position growth 4% Canada Lines leader in UK & Ireland Operating margin Leveraging leading Data expansion 2% and AI Deep Claims expertise Stra
Slide 49: Organic premium growth
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025
Slide 50: Organic premium growth
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025
Slide 51: 10% NOIPS growth annually
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 10% NOIPS growth annually Last over time 10 years Organic premium growth 4% Operating margin expansion 2% Strategic capital deployment 4% Annualized NOIPS growth 10%
Slide 52: Meaningful progress towards 2030 objectives
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Meaningful Global specialty A platform & progress towards market provides roadmap designed 2030 objectives opportunity for to outperform growth
Slide 53: Specialty DPW and combined ratio outperformance
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Outperformed Outperformed 5 of the 5 pts on last 6 DPW ($B) Combined ratio average years in the last $6.4B 95% 6 years A sustainable 94% 94% sub-90s combined ratio 93% 89% 89% 89% $2.9B 86% 86% $10B in annual DPW $628MM 2016 2017 2018 2019 202
Slide 54: GSL market share and global network
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 GSL currently holds 1% in Market Share Canada Europe $20B $100B+ IFC Market Presence US London Global Network Capabilities $275B+ $110B+ Access to 70% of the Global Specialty market through 4 distinct markets, with capabilities in 150+ territo
Slide 55: Organic premium growth
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025
Slide 56: Organic premium growth
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025
Slide 57: Specialty markets are segmented and highly profitable
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Specialty Markets are segmented and highly profitable Tailored niche products Industry-specific underwriting experts No one player has over 10% of the market Complex risks Industry-specific claim experts Targeted industries Industry-specific r
Slide 58: London Market and Europe specialty markets
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 $110B+ London Market (insurance only) $100B+ Europe Specialty Market is a hub for global specialty exposures Specialty Property 40% Marine 32% Accident & Health Risk Managed Liability 12% 10% Technology 6% Cyber Company Market US & UK & APAC E
Slide 59: Organic premium growth
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025
Slide 60: Organic premium growth
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025
Slide 61: Emerging segments, distribution and vertical exports
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Emerging specialty segments Expand distribution Vertical “export” opportunities Positioned at the forefront of high-growth Bolster relationships and grow owned Expand cross-border solutions sectors distribution assets where it makes sense Adde
Slide 62: Owned distribution portfolio and US MGA market
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 $1B+ owned distribution portfolio Capitalized on growing Deepening existing (34% CAGR over 4 years) US MGA market broker relationships $1B+ 9% CAGR since 2015 Value proposition predicated on $350MM+ Approaching 15% of the partnership, service
Slide 63: Organic premium growth
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025
Slide 64: Organic premium growth
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025
Slide 65: Optionality to grow and cycle management
ORGANIC PREMIUM GROWTH Canada GSL UK&I Equipment Breakdown INVESTOR DAY 2025 Entertainment Tuition Liability Cyber Casualty Mgmt. Liability Accident & Property Technology Optionality to grow Health Transportation Specialty Manage volatility $6.4B Public Entities Surety & Environmental DPW Trade Cred
Slide 66: Expertise, pricing and risk selection, technology, claims
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Expertise Pricing & Technology as Claims & risk selection a differentiator risk control Optimizing growth while maintaining our sustainable Dedicated 33% 50%+ 98%+ sub-90s CR underwriting teams Predictive models in speed to quote through of cl
Slide 67: Organic premium growth
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025
Slide 68: Track record of outperformance positions us to...
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Track-record of … capture the global … leveraging our outperformance market opportunity capabilities to sustain positions us to… through our current profitable growth footprint…
Slide 69: Annualized NOIPS growth through 2030
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Last Through 10 years 2030 Expand Strengthen Organic premium Build a Specialty leadership in leading position growth 4% Canada Lines leader in UK & Ireland Operating margin Leveraging leading Data expansion 2% and AI Deep Claims expertise Stra
Slide 70: Organic premium growth
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025
Slide 71: Organic premium growth
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025
Slide 72: 10% NOIPS growth annually
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 10% NOIPS growth annually Last over time 10 years Organic premium growth 4% Operating margin expansion 2% Strategic capital deployment 4% Annualized NOIPS growth 10%
Slide 73: Best UK Commercial insurer
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Acquisition Re-shaping the business Transformation – One Commercial June May July February September July December 2021 2022 2022 2023 2023 2023 2024 2024 2025 Best UK Commercial Intact Sale of Sale of £6B DLG brokered Announced UK £155MM Best
Slide 74: UK&I business: 2022 vs refocused 2024
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 UK&I Business – Full year 2022 Refocused Business – Full year 2024 Middle East UK PL Pet 97.0% UK PL 92.8% Ireland Motor CR CR Europe SL UK PL DPW UK CL DPW Home £2.9B UK £2.7B UK ~ 8% ~ 16% SL CL Operating Ireland Operating ROE UK SL ROE Euro
Slide 75: Organic premium growth
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025
Slide 76: UK&I combined ratio
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 101.4% UK&I combined ratio 1 96.7% 97.0% 94.3% Target: 92.8% 95.0% ~90% RSA 93.5% acquisition announced 2018 2019 2020 2021 2022 2023 2024 1 2018 to 2020 reflects CR pre-RSA acquisition. 2021 CR reflects results for the full 12 months. 2022 CR
Slide 77: Leading customer and broker experience
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 4 out of 5 brokers recognize our specialized expertise Leading customer & broker experience Optimize underwriting & claims for outperformance One Broker value Sales & Pricing Claims Commercial proposition distribution sophistication operations
Slide 78: Technology modernization, transformation, decommissioning
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 2021 2022 2023 2024 2025 2026 2027 2028 Moving to cloud-based & agile technology to improve security Modernization Data ingestion & AI capabilities to improve Transformation service & productivity, and support growth Decommissioning Streamlini
Slide 79: Organic premium growth
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025
Slide 80: 2030 ambition
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 2030 Ambition Commercial Scale in Personal Lines 2022 CR 2024 CR Leader in SME Lines 91.7% Personal Lines Claims Digitally engaged outperformance customers 2024
Slide 81: Brand equity drivers
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Brand Equity Drivers Easy to do business with Deliver expert solutions
Slide 82: UK&I markets and 2030 DPW
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 £5.0B UK CL UK SL Ireland Europe SL UK&I £5B UK&I £2.7B £25B+ £60B+ £4B+ £55B+ Our share ~6% Our share ~1% Our share ~9% Our share <1% UK&I Access to ~£145B across 4 markets 2024 2030
Slide 83: Our business is refocused for outperformance
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Our business is Our broker value We are well Our rebrand is refocused for proposition will positioned to an accelerator outperformance make us #1 double in size
Slide 84: Annualized NOIPS growth through 2030
ORGANIC PREMIUM GROWTH Canada GSL UK&I INVESTOR DAY 2025 Last Through 10 years 2030 Expand Strengthen Organic premium Build a Specialty 4% leadership in Lines leader leading position ~ 6% growth Canada in UK & Ireland Operating margin Leveraging leading Data expansion 2% and AI Deep Claims expertise
Slide 85: Q&A
[intact] INVESTOR DAY 2025 7, Q&A
Slide 86: Investor Day 2025
[intact] INVESTOR DAY 2025
Slide 87: Operating margin expansion
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025
Slide 88: Operating margin expansion
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025
Slide 89: 10% NOIPS growth annually
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 10% NOIPS growth annually Last over time 10 years Organic premium growth 4% Operating margin expansion 2% Strategic capital deployment 4% Annualized NOIPS growth 10%
Slide 90: Operating margin expansion
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025
Slide 91: Over 500 Data & AI specialists
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 Over 500 Data & AI specialists work closely with our business units to collaboratively drive outperformance Data Data Actuaries Engineers Scientists Specialists Software Product Digital UX Developers Designers Strategists Exp
Slide 92: Pricing and AI recurring benefits
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 500+ $100MM+ $50MM Pricing & risk AI in selection operations 2017 2018 2019 2020 2021 2022 2023 2024
Slide 93: Risk segmentation and loss ratio differences
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 Canada Commercial Property 3 0.16 Automatic 0.14 2.5 Loss Ratio 0.12 2 0.1 Unbiased 1.5 0.08 1 0.06 Precision 0.04 0.5 Distribution Insights 0.02 of customers 0 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Highest-risk customers
Slide 94: Pricing optimization and combined ratio improvement
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 Risk / profit models Optimized price Governance CR Improvement strategy driven Strong discipline in Elasticity by ML Optimal managing deviation of models price underwriting from modeled pricing at the Risk-based price ‘per ri
Slide 95: Machine learning in recurring benefits
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 PERSONAL LINES COMMERCIAL LINES % of DPW incorporating machine in recurring learning benefits today CANADA CANADA UK GSL
Slide 96: Telematics and climate risk management
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 CLIMATE RISK TELEMATICS MANAGEMENT 67 point Preparing for a loss ratio gap between 3 – 5°C best and worst warmer future 1/3 of drivers 4th generation of UBI (usage-based insurance) in Personal Lines
Slide 97: Operating margin expansion
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025
Slide 98: Today's AI impact and applications
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 200 deployed AI applications since 2018, including: Acceleration PL AI-enhanced omnichannel with client-agent Today’s impact: matching & speech analytics for call reasons CL & SL Automated quote ingestion and enrichment Gover
Slide 99: AI in underwriting and pricing workflow
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 Deployed In progress Up next Ingestion Triage Data Risk Quantitative & Extraction & Prioritization Enrichment Assessment Underwriting Pricing
Slide 100: Quote ingestion and pre-fill highlights
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 HIGHLIGHTS CL & SL underwriting LATEST FOCUS CL & SL underwriting data fields pre-filled: data fields pre-filled: Automated quote parsing and Expand to the US and the UK system pre-fill Ability to handle handwritten and Large
Slide 101: Data enrichment highlights
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 HIGHLIGHTS Data points enriched for CL LATEST FOCUS Data points enriched for CL and SL quotes : and SL quotes : Tap into unstructured data Enhanced risk profile accuracy sources for assessing risk Additional Enhanced segmenta
Slide 102: Enablers of AI at scale
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 Specialized skills for effective AI implementation AI at scale expertise Sustainable Seamless AI integration Technology competitive with core systems integration advantage High-quality, well-curated, Trusted business-specific
Slide 103: Operating margin expansion
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025
Slide 104: $150MM+ recurring benefits from data and AI
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 $150MM+ recurring benefits today Leveraging Seamlessly Enhance Improve Capture data & AI for embedding risk customer organic pricing & risk AI in selection experience growth selection operations recurring benefits by 2030
Slide 105: Annualized NOIPS growth through 2030
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 Last Through 10 years 2030 Expand Strengthen Organic premium Build a Specialty 4% leadership in Lines leader leading position ~ 6% growth Canada in UK & Ireland Operating margin Leveraging leading Data expansion 2% and AI Dee
Slide 106: Operating margin expansion
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025
Slide 107: 10% NOIPS growth annually
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 10% NOIPS growth annually Last over time 10 years Organic premium growth 4% Operating margin expansion 2% Strategic capital deployment 4% Annualized NOIPS growth 10%
Slide 108: Operating margin expansion
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025
Slide 109: Claims advantages: internalization, supply chain, data & AI
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 Scale Deep Leading Extensive Leveraging Supply Chain Customer Internalization Data & AI Management Service Technology
Slide 110: Internalization and loss adjustment expenses
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 ALAE ratio 6.9% ULAE ratio 3,000+ adjusters 5.3% Internalization 3.2% 1.8% Supply Chain 350+ appraisers Data & AI 600+ lawyers and legal 3.7% 3.5% Customer Service professionals 2015 2024 100+ accountants, engineers and conte
Slide 111: Supply chain: service centres and cycle time
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 +12 pts NPS 2024 33% faster cycle Internalization time in 2024 34 Service Centres Supply Chain Data & AI 4 Service Centres Plus Customer Service 850 Rely Auto partners 3 1 2 17 1 12 2
Slide 112: On Side branches and property repairs
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 46% of Intact property 30+ days repairs Internalization faster cycle 46 On Side branches time Supply Chain Data & AI 2,000 employees 12 6 1 Customer Service 20,000+ pieces of 1 specialized equipment 18 4 1,250 emergency respo
Slide 113: Data & AI in claims
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 Internalization Supply Chain Document Simplified and Speech AI models for fraud Data & AI summarization automated analytics and detection, total loss processes coaching determination Customer Service
Slide 114: Operating margin expansion
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025
Slide 115: Current digital features and pipeline
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 Current digital features In the pipeline Submit a claim Automated assessment Internalization Track a claim Recommend a vendor Crash detection Automate repairable claims Supply Chain Glass simplified Settle a total loss in one
Slide 116: Fast response during catastrophes
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 National mobilization Fast Response Internalization On Side capacity Supply Chain Online claims reporting NPS Data and AI Sophisticated claims triage Customer Service Claims cost Geospatial mapping Capacity for 10x normal vol
Slide 117: Dedicated expertise on high-cost claims
| 117 OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 Internalization Emerging High Global Dedicated Supply Chain trend exposure internal specialized Data and AI identification identification expertise teams Customer Service 2% of claim files represent >60% of claims costs
Slide 118: Claims priorities going forward
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 Increase Outperform Further Grow Expand use customer in leverage On Side of Gen AI digital CL & SL technology options
Slide 119: Annualized NOIPS growth through 2030
OPERATING MARGIN EXPANSION AI Claims Board Panel Capital INVESTOR DAY 2025 Last Through 10 years 2030 Expand Strengthen Organic premium Build a Specialty 4% leadership in Lines leader leading position ~ 6% growth Canada in UK & Ireland Operating margin Leveraging leading Data ~ 2% expansion 2% and A
Slide 120: Board panel participants
AI Claims Board Panel Capital INVESTOR DAY 2025 Frédéric Cotnoir, EVP & Chief Legal Officer Bill Young, Chair of the Board of Directors Dr. Indira Samarasekera, Corporate Director
Slide 121: AI INVESTOR DAY 2025 Claims
AI Claims Board Panel Capital INVESTOR DAY 2025
Slide 122: Strategic capital deployment
STRATEGIC CAPITAL DEPLOYMENT AI Claims Board Panel Capital INVESTOR DAY 2025
Slide 123: Strategic capital deployment
STRATEGIC CAPITAL DEPLOYMENT AI Claims Board Panel Capital INVESTOR DAY 2025
Slide 124: 10% NOIPS growth annually
STRATEGIC CAPITAL DEPLOYMENT AI Claims Board Panel Capital INVESTOR DAY 2025 10% NOIPS growth annually Last over time 10 years Organic premium growth 4% Operating margin expansion 2% Strategic capital deployment 4% Annualized NOIPS growth 10%
Slide 125: Capital generated and deployed over 10 years
STRATEGIC CAPITAL DEPLOYMENT AI Claims Board Panel Capital INVESTOR DAY 2025 Capital generated for the past 10 years Distribution M&A: Buybacks Net operating income $2B Capital generated from operations Dividends: $3B Operations Financing $12B $5B Deployed on M&A $2B Deployed in the last 10 years Or
Slide 126: Estimated capital generation and deployment 2025-2030
STRATEGIC CAPITAL DEPLOYMENT AI Claims Board Panel Capital INVESTOR DAY 2025 Dividends $15B+ ~$5B Available for Estimated capital Leverage capacity at strategic generation capacity target deployment Capital + Target 2025 – 2030 leverage Organic growth
Slide 127: Sustaining volatility and rebuilding capital
STRATEGIC CAPITAL DEPLOYMENT AI Claims Board Panel Capital INVESTOR DAY 2025 Excess capital Operating Total Capital capital Margin Manage volatility Q1-2025 We can sustain and rebuild elevated volatility… capital rapidly Maintain leverage Capital Increase dividends required Invest in growth Excess S
Slide 128: Strategic capital deployment
STRATEGIC CAPITAL DEPLOYMENT AI Claims Board Panel Capital INVESTOR DAY 2025
Slide 129: Investment portfolio and net investment income
STRATEGIC CAPITAL DEPLOYMENT AI Claims Board Panel Capital INVESTOR DAY 2025 Fixed Income and $1.6B $1.6B Short Term, 78% $1.3B bps Contribution to NOIPS ROE outperformance 10-year average 10-year average $0.9B Manage volatility Conservatively $0.7B Maintain leverage Common managed $0.5B $0.6B $0.6B
Slide 130: Returning to target leverage while growing book value
STRATEGIC CAPITAL DEPLOYMENT AI Claims Board Panel Capital INVESTOR DAY 2025 Track record of returning to target leverage... ...While growing our book value $96.16 20% debt-to- capital target BVPS Growth 15-yr CAGR Manage volatility Maintain leverage $24.88 Increase dividends Invest in growth Share
Slide 131: Dividend growth history
STRATEGIC CAPITAL DEPLOYMENT AI Claims Board Panel Capital INVESTOR DAY 2025 1 $5.32 $4.84 15-yr CAGR $4.40 $4.00 Manage volatility $3.32 $3.40 $3.04 $2.80 Maintain leverage $2.56 $2.32 $2.12 Increase dividends $1.92 $1.76 $1.48 $1.60 $1.28 $1.36 Invest in growth Share buybacks 2009 2010 2011 2012 2
Slide 132: Capital available to deploy after organic growth
STRATEGIC CAPITAL DEPLOYMENT AI Claims Board Panel Capital INVESTOR DAY 2025 100% 90% 80% 70% 60% 50% Manage volatility 40% of capital available Maintain leverage 30% to deploy, after 20% organic growth Increase dividends 10% 0% Invest in growth Annual capital Capital required generation at illustra
Slide 133: Most significant acquisitions
STRATEGIC CAPITAL DEPLOYMENT AI Claims Board Panel Capital INVESTOR DAY 2025 Most significant acquisitions 2011 2017 2019 2021 2023 Average IRR Commercial Lines Business CANADA Manage volatility $2.0B US$1.2B $568MM $8.3B £530MM Maintain leverage DPW DPW DPW DPW DPW Increase dividends $2.6B $2.4B $1
Slide 134: Generating value across geographies
STRATEGIC CAPITAL DEPLOYMENT AI Claims Board Panel Capital INVESTOR DAY 2025 Generating value across geographies (CR by year) With OneBeacon and GCNA acquisitions ~4 points Leveraging our core competencies 97.3% Expense synergies US 92.9% from combining operations $300MM 87.5% Manage volatility 2016
Slide 135: Market share in Canada, UK CL and GSL
STRATEGIC CAPITAL DEPLOYMENT AI Claims Board Panel Capital INVESTOR DAY 2025 CANADA UK CL GSL #1 by market share #4 by market share Fragmented market 1% 6% Manage volatility 18% Maintain leverage Increase dividends Canada P&C UK CL GSL market market market Invest in growth Share buybacks
Slide 136: Strategic capital deployment
STRATEGIC CAPITAL DEPLOYMENT AI Claims Board Panel Capital INVESTOR DAY 2025
Slide 137: Effective deployment of capital generated
STRATEGIC CAPITAL DEPLOYMENT AI Claims Board Panel Capital INVESTOR DAY 2025 Effective deployment of capital generated With capital markets support Dividends Manage volatility Maintain leverage $20B+ Capital + Target Leverage NOIPS CAGR Increase dividends 2025 – 2030 NOIPS CAGR Invest in growth Avai
Slide 138: Capital deployed in distribution with 15%+ IRR
STRATEGIC CAPITAL DEPLOYMENT AI Claims Board Panel Capital INVESTOR DAY 2025 ~$2B capital deployed in the last 10 years with a 15%+ IRR >10% CAGR 19% 10-yr CAGR DPW sold by IFC’s Distribution network $524MM Canadian P&C Manage volatility broker channel Maintain leverage 2030 Ambition Increase divide
Slide 139: $1B of share buybacks
STRATEGIC CAPITAL DEPLOYMENT AI Claims Board Panel Capital INVESTOR DAY 2025 Estimated NOIPS accretion Deployed on $1B of share share buybacks Manage volatility in the last 10 buybacks years Maintain leverage Increase dividends Total shares repurchased 1.5MM Invest in growth NOIPS CAGR Share buyback
Slide 140: NOIPS CAGR with and without strategic capital deployment
STRATEGIC CAPITAL DEPLOYMENT AI Claims Board Panel Capital INVESTOR DAY 2025 WITHOUT strategic capital deployment WITH strategic capital deployment Distribution income Sustaining M&A track NOIPS CAGR record NOIPS CAGR Share buyback capacity
Slide 141: Annualized NOIPS growth through 2030
STRATEGIC CAPITAL DEPLOYMENT AI Claims Board Panel Capital INVESTOR DAY 2025 Last Through 10 years 2030 Expand Strengthen Organic premium Build a Specialty 4% leadership in Lines leader leading position ~ 6% growth Canada in UK & Ireland Flexibility to optimize Operating margin Leveraging leading Da
Slide 142: Conclusion
[intact] INVESTOR DAY 2025 Conclusion
Slide 143: Our roadmap: blueprint for success
Our roadmap: blueprint for = success
Slide 144: Be a best employer
INVESTOR DAY 2025 Be a best Be a destination for Enable our employer top talent & experts people to thrive 75% global engagement 76% of management roles 25% of employees changed in 2024 filled internally roles in 2024 Best Employer in Clear succession pipeline IntactGPT Canada (9 yrs) & US (6 yrs)
Slide 145: Key takeaways: 10%+ NOIPS growth, 500bps ROE outperformance
INVESTOR DAY 2025 Leveraging our Expanding our Strong capital 10%+ Market leader GSL platform Refocused UK&I Data/AI & Claims generation 500bps NOIPS in Canada segment advantage annual ROE growth substantial ability to execute on outperformance building on our well positioned to exporting our opport
Slide 146: Q&A
[intact] INVESTOR DAY 2025 7, Q&A
Slide 147: Investor Day 2025
[ intact] INVESTOR DAY 2025