Huntington Bancshares Incorporated · NASDAQ:HBAN
Huntington Bancshares — 2020 Barclays Global Financial Services Conference
17 slides from Huntington Bancshares's conference presentation, Sep 14, 2020
Slide 1: 2020 Barclays Global Financial Services Conference
2020 Barclays Global Financial Services Conference September 14, 2020 The Huntington National Bank is Member FDIC. ®, Huntington® and Huntington. Welcome.® are federally registered service marks of Huntington Bancshares Incorporated. ©2020 Huntington Bancshares Incorporated.
Slide 2: Disclaimer: Caution Regarding Forward-Looking Statements
Disclaimer CAUTION REGARDING FORWARD‐LOOKING STATEMENTS This communication contains certain forward‐looking statements, including, but not limited to, certain plans, expectations, goals, projections, and statements, which are not historical facts and are subject to numerous assumptions, risks, and u
Slide 3: Building the Leading People First, Digitally Powered Bank
Building the Leading People First, Digitally Powered Bank Creating a sustainable competitive advantage with focused investment in customer experience, product differentiation, and key growth initiatives We are a Purpose‐driven company Our Purpose is to make people’s lives better, help businesses t
Slide 4: Updated 3Q20 Expectations
Updated 3Q20 Expectations 3Q20E (vs. 2Q20) Commentary • Commercial loans down approximately 1% as full quarter impact of PPP offset by continued reductions in dealer floorplan and commercial line utilization rates Avg Loans ~Flat • Consumer loans up approximately 2% driven by growth in residential m
Slide 5: Commercial Financial Accommodations
Commercial Financial Accommodations Commercial deferrals are down $3.9B from June 30 as most customers have exited their deferral period with no known significant credit issues to date o Hospitality customers generally receiving a second 90‐day deferral due to longer‐term recovery outlook o Auto d
Slide 6: Consumer Financial Accommodations
Consumer Financial Accommodations Consumer deferrals are down $1.2B from June 30 as customers have exited their original deferral plans, with limited new or second deferrals o Mortgage deferrals reduced by $626MM with 80% of post deferral customers current or in a pending payment status, 15% reque
Slide 7: Huntington's Digital Evolution
Huntington’s Digital Evolution Digital Differentiation Building our Core and Transformation Owning our online, mobile, and alerts Driving engagement and profitability platforms, leveraging agile through digital tools, AI, segmentation development, and partnering to and mobility further enhance custo
Slide 8: Differentiating with Digital & Product
Differentiating with Digital & Product 100+ digital projects launched over 2 years, driving value Customers that are engaged with The Hub tools demonstrate higher levels of satisfaction, lower levels of attrition, and higher profitability Differentiated Digital Services 2 New Products Money Personal
Slide 9: Digital Transformation: Tailored Customer Mobility Experiences
Digital Transformation Tailored Customer Mobility Experiences Customer centric experiences designed to support the Invest in mobile as the platform of choice for our unique needs of our Consumer, Business Banking, customers while leveraging new technology and AI to Private Bank and Corporate custome
Slide 10: Digital Usage
Digital Usage A key indicator of engagement Active Digital Users Active Mobile Users Digital Logins (Millions) (Millions) (Millions) +45% YoY +8% YoY +13% YoY 139.39 2.99 2.10 2.95 2.05 108.72 25.96 96.50 23.81 23.95 2.76 1.86 113.43 72.55 84.90 2Q19 1Q20 2Q20 2Q19 1Q20 2Q20 2Q19 1Q20 2Q20 Mobile On
Slide 11: Industry-leading Mobile and Online Customer Satisfaction
Industry‐leading Mobile and Online Customer Satisfaction Honored for the second consecutive year for consumer mobile and digital banking customer satisfaction August 1, 2019 Huntington Online Banking and Mobile App Rank Highest in Two J.D. Power 2019 Banking Satisfaction Studies Awards reflect focus
Slide 12: Our Competitive Edge: Owned and Partnered
Our Competitive Edge: Owned and Partnered Owning Our Core World Class Partnerships Foundation including Online, Mobile, Accelerating speed to market and Alerts platform built internally Development Investment YoY Differentiation +54% +36% Origination 2018 2019 2020 Est Digital Features Released Segm
Slide 13: Expanding Best In Class Servicing Satisfaction to Digital Origination
Expanding Best In Class Servicing Satisfaction to Digital Origination In 2020, Huntington is aggressively expanding origination capabilities to ensure all core product families can originate digitally 1Q20 2Q20 3Q20 4Q20 Consumer Credit Card Consumer Credit Card Consumer Credit Card Consumer
Slide 14: COVID Has Not Changed the Importance of Branches
COVID Has Not Changed the Importance of Branches, But It Has Changed the Branch Experience Branch Toolset Digital Capabilities Built on the premise of the Built to drive Product customer physically being Selection, self service and present in branch satisfaction We leverage digital technology to opt
Slide 15: Basis of Presentation: Use of Non-GAAP Financial Measures
Basis of Presentation Use of Non‐GAAP Financial Measures This document contains GAAP financial measures and non‐GAAP financial measures where management believes it to be helpful in understanding Huntington’s results of operations or financial position. Where non‐GAAP financial measures are used, th
Slide 16: Basis of Presentation: Rounding and Significant Items
Basis of Presentation Rounding Please note that columns of data in this document may not add due to rounding. Significant Items From time to time, revenue, expenses, or taxes are impacted by items judged by management to be outside of ordinary banking activities and/or by items that, while they may
Slide 17: Notes
Notes Slide 6: (1) Home Savers is Huntington’s customer assistance team for residential properties that works with customers on repayment plans, modifications, and other options when a customer experiences a financial hardship. Slide 8: (1) If your account is overdrawn, we’ll give you more time to m
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