ING Groep N.V. · EURONEXT:INGA
ING Groep — Investor Day (March 2014)
14 slides from ING Groep's investor day presentation, Mar 31, 2014
Slide 1: The successful challenger
The successful challenger ING Investor Day Roland Boekhout CEO ING-DiBa, Head of ING Germany Amsterdam - 31 March 2014 www.ing.com
Slide 2: ING Germany is uniquely positioned to build on its success
ING Germany is uniquely positioned to build on its success Key messages • We have executed our strategy consistently resulting in sustainable and diversified profit development • The German banking market is fragmented, with Retail mostly deposit driven, and the sector in transformation • ING is uni
Slide 3: We have executed our strategy consistently…
We have executed our strategy consistently… We built the franchise by selectively expanding our product portfolio… (in EUR bln) 8.1 7.8 7.4 6.9 7.1 6.5 6.7 204 6.0 187 5.3 170 154 4.4 138 118 62 3.6 113 60 99 57 52 47 82 43 36 61 25 45 16 8 95 104 4 74 80 86 55 60 61 62 36 46 2003 2004 2005 2006 200
Slide 4: …resulting in sustainable and diversified profit development
…resulting in sustainable and diversified profit development …diversifying our income profile …with strict cost discipline …and a strong and sustainable profit growth (in EUR mln) Cost / Retail Balances (bps) 72% 14.5% 16.6% 63% 73 59% 55% 55% 51% 32 67% 639 482 37% 373 264 230 66 2003 2013 2003 201
Slide 5: The German banking market is fragmented, with Retail mostly deposit driven
The German banking market is fragmented, with Retail mostly deposit driven, and the sector in transformation Germany is a fragmented banking market High concentration of deposits in household assets Share of assets of the 5 largest banks 82% German Retail Market (in EUR bln) 66% Other 51% Mortgages
Slide 6: ING is uniquely positioned and will continue to build on its strengths
ING is uniquely positioned and will continue to build on its strengths Client centricity – at the heart of our model Operational excellence best in class 7th year in a row most preferred consumer bank Cost / retail balances (in bps) 137 #1 in NPS +15 ∆ vs. strongest 115 120 competitor 102 48 32 Sour
Slide 7: Our product portfolio fulfills customers expectations and provides ample room for further growth
Our product portfolio fulfills customers expectations and provides ample room for further growth Savings Mortgages Consumer Lending Investment Products Payment Accounts Commercial Banking Volume (in EUR bln) Volume (in EUR bln) Volume (in EUR bln) Accounts (# mln) Accounts (# mln) Revenue Pool (in E
Slide 8: ...we optimised rates with our strong brand as differentiator
...we optimised rates with our strong brand as differentiator From price (and product) features to brand trust and sympathy… 2011 2013 1 Price 1 Brand values / Brand trust and Sympathy 2 Brand values 2 Service 3 Service 3 Price …allowing reduction in acquisition offer while maintaining customer grow
Slide 9: We develop from direct to digital, in line with consumer trends…
We develop from direct to digital, in line with consumer trends… Trends Product complexity and frequency / familiarity drive channel choices • Traditional brick-and-mortar branches are being substituted Payment Consumer Investment Commercial Savings Accounts Lending Products Mortgages Banking • Cons
Slide 10: Balance sheet and deposit taking capability allows for lending growth…
Balance sheet and deposit taking capability allows for lending growth… Today and going forward Balancing our asset side by … Savings, • Maintain customer growth momentum, led by our Liquidity Portfolio Payment strong brand and customer loyalty Accounts and • Cross-buy Payment Accounts as part of the
Slide 11: …to originate diversified assets both within Retail Banking…
…to originate diversified assets both within Retail Banking… Successfully continue building our Consumer Lending portfolio… …ready to explore new segment: self-employed with direct offer • Continue current growth with strong risk profile • Enter new segments to accelerate Consumer Loan growth • Incr
Slide 12: …as well as in Commercial Banking by leveraging ING's Network
…as well as in Commercial Banking by leveraging ING’s Network Building on strengths and leveraging ING’s Network Development driven by Balance sheet integration and organic • ING offers an extensive global network and strong track record, with Germany growth… as largest investor in many of our ING c
Slide 13: ING Germany is uniquely positioned to build on its success
ING Germany is uniquely positioned to build on its success Priorities Agenda Ambition • Focus on simple, fair and transparent products • Providing high quality service with few and efficient processes, delivered by highly engaged employees Becoming the Quality • Retain our leading position in analyt
Slide 14: Disclaimer
Disclaimer ING Group’s Annual Accounts are prepared in accordance with International Financial Reporting Standards as adopted by the European Union (‘IFRS-EU’). All figures in this document are based on the 2013 ING Group Annual Accounts. This document is unaudited. Certain of the statements contain