Cms Energy Corporation · NYSE:CMS
Cms Energy — Investor Presentation (June 2017)
15 slides from Cms Energy's investor presentation, Jun 26, 2017
Slide 1: Investor Meetings June 26, 2017
Investor Meetings June 26, 2017
Slide 2: Forward-looking statements
This presentation is made as of the date hereof and contains “forward-looking statements” as defined in Rule 3b-6 of the Securities Exchange Act of 1934, Rule 175 of the Securities Act of 1933, and relevant legal decisions. The forward-looking statements are subject to risks and uncertainties. All f
Slide 3: People Planet Profit Performance
People Planet Profit Performance Consumers Among World’s Top Employers Customer Satisfaction . . . . PEOPLE PEOPLE J.D. Power Customer Satisfaction Index Residential Customers Business Customers 757 738 22% 24% 606 613 2010 2016 2010 2016 . . . . steadily improving. Matching Supply with Demand . . .
Slide 4: CMS Energy: Delivering 6% to 8% Earnings & Dividend Growth
CMS Energy: Delivering 6% to 8% Earnings & Dividend Growth a Simple, Perhaps Unique Model . . . . Ten-year “Customer Investment” Plan . . . . 2017+ Plan Customer investment (reliability, costs, enviro mandates) 6% - 8% Self Funding: - O&M cost reductions 2 - 3 pts Electric Gas Infrastructure & Distr
Slide 5: The Customer Experience
The Customer Experience Brian Rich Senior Vice President, Customer Experience & Technology
Slide 6: J.D. Power Customer Satisfaction Index
J.D. Power Customer Satisfaction Index Residential Customers Business Customers 1000 1000 800 22% 800 24% 738 757 600 600 606 613 400 400 200 200 0 0 2010 Today 2010 Today 1 Quartile National Avg. 1 Quartile National Avg. 2
Slide 7: Platforms For Customer Satisfaction
Platforms For Customer Satisfaction Field Mobility Smart Grid Digital Customer Experience 3
Slide 8: Field Mobility
Field Mobility IMPROVED FIELD COMMUNICATIONS ACCESS TO CUSTOMER DATA INCREASED FIELD SAFETY IMPROVED STORM RESTORATION ENHANCES CUSTOMER SERVICE 4
Slide 9: Operational Excellence & Customer Satisfaction
Operational Excellence & Customer Satisfaction Meter Read Rate Cost Reduction Example Invoice Reversals (MM) ~98% 1.1 15% Translates to Improvement! $1.3 MM in Savings! 86% 0.4 2015 2017 YE 2015 2017 YE Forecast Forecast 5
Slide 10: Smart Grid
Smart Grid ADVANCED METER READING OUTAGE RESPONSE PRICING PROGRAMS DEMAND PROGRAMS SYSTEM CONTROL 6
Slide 11: Operational Excellence & Customer Satisfaction: Smart Meters In Action
Operational Excellence & Customer Satisfaction Smart Meters In Action • $750 million customer investment Improve customer experience • 1.8 million meters; to be completed in 2017 • Utilizing cellular connectivity Reduce unnecessary truck rolls • Net Promoter Score Lift since 2012 Residential:
Slide 12: Digital Customer Experience
Digital Customer Experience SELF-SERVICE OPTIONS Upgraded technology is cellular based- REDUCED safe CALLways and secure VOLUMEfor customers to receive accurate bills, access energy use online, and make outage 2-WAY CUSTOMER COMMUNICATIONS management more accurate. e-BILLING & PAYMENT PERSONALIZED
Slide 13: Operational Excellence & Customer Satisfaction
Operational Excellence & Customer Satisfaction Performance since 2015 Cost Reduction Example Average Speed of Answer (ASA) Live Call Reductions (MM) has improved by 72% 5.5 Translates to $2.5 MM in Savings! First Contact Resolution (FCR) 3.5 has improved by 11% Combined Alert Enrollments have surpas
Slide 14: GAAP Reconciliation
GAAP Reconciliation
Slide 15: Earnings Per Share By Year GAAP Reconciliation
CMS ENERGY CORPORATION Earnings Per Share By Year GAAP Reconciliation (Unaudited) 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 Reported earnings (loss) per share - GAAP ($0.30) $0.64 ($0.44) ($0.41) ($1.02) $1.20 $0.91 $1.28 $1.58 $1.42 $1.66 $1.74 $1.89 $1.98 Pretax items: