Arrow Electronics, Inc. · NYSE:ARW
Arrow Electronics — Arrow Services Surround Training Series (HPTS 201) (May 2009)
49 slides from Arrow Electronics's conference presentation, May 2009
Slide 1: Arrow Services Surround Training Series: HP Data Center Services (HPTS 201)
Arrow Services Surround Training Series HP Data Center Services (HPTS 201) May 2009 1
Slide 2: Arrow Services Surround Training Series
Arrow Services Surround Training Series HP Technology Services Product Offerings (HPTS 101) HP Technology Services Sales Training (HPTS 102) HP Data Center Services (HPTS 201) HP Proactive Select Services (HPTS 202) HP ASMP or Renewal Services (HPTS 301) Getting you up to speed FAST on how to s
Slide 3: HP Data Center Services
HP Data Center Services Bryant Bell HP Service Program Manager Technology for better business outcomes © 2009 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Slide 4: Agenda
Agenda • Data center challenges • HP’s Vision of Data Center Transformation • HP Critical Facility Services • Basic Capacity Survey • Infrastructure Condition Capacity Analysis • Thermal Analysis • Energy Efficiency Analysis • Data Center Efficiency Beyond the Facility • HP Data Center Services Over
Slide 5: Target audience/customer profile
Target audience/customer profile • CIO is the senior executive responsible for all Information Technology solutions being developed and deployed in support of a company’s enterprise business operations. The CIO is accountable for the total cost, quality, processes, data and tools used to deliver IT
Slide 6: Business and data center pressures
Business and data center pressures Business • Compliance• Globalization • Security • Environmental • Growth • Innovation IT Infrastructure Facilities • IT complexity • Floor space • Under utilized assets • Excessive heat • Integration needs • Location • Security and • Aging facilities continuity • R
Slide 7: Data Centers need our attention now
Data Centers need our attention now • Average age of data centers is over 15 years old. • In 2006, the energy used by data centers was about $4.5 billion- similar to the amount of electricity consumed by approximately 5.8 million average U.S. households • By 2010 more than half of data centers will
Slide 8: IT Risks
IT Risks The risks IT Managers face… • Does you data center have the appropriate power & cooling structure to accommodate new racking? Typical customer • How do you avoid typical downtime and examples unexpected issues when migrating data? • Migration to new • How do you avoid potential configuratio
Slide 9: HP TS Americas 2009 Attach Service Portfolio
HP TS Americas 2009 Attach Service Portfolio Event Services Education Services and Technical & Data Center Services Mission Critical Support Proactive Support Options (Packages Reactive & Proactive) HP Proactive Select Critical May be quoted standalone or with Service Reactive Support (CS) •24x7 HW
Slide 10: HP Data Center Services
HP Data Center Services Projects Operations Optimization Migration services Server operation services ITSM services • Data migration service • Custom operations services • ITSM Assessments (Quick, Intermediate, Comprehensive, Site planning services • Performance tuning Custom) • Data center site pla
Slide 11: HP's Vision of Data Center Transformation
HP’s Vision of Data Center Transformation Technology for better business outcomes © 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Slide 12: Data center transformation business outcomes
Data center transformation business outcomes • Up to 30% savings from IT consolidation, apps rationalization Reduce • Up to 40% energy savings from modern facilities cost • Up to 25% real estate, location savings • Lower IT maintenance costs, staff requirements • Centralize and standardize IT and da
Slide 13: Scope of Data Center Transformation Domains
Scope of Data Center Transformation Domains Facilities IT Infrastructure • Strategy and design • Server, storage, network • Consolidation and relocation consolidation • Cabling and racking • Virtualization • Power and cooling • Application infrastructure • Unified communications Your Clients Data Ce
Slide 14: HP Data Center Services
HP Data Center Services All of the services that will be discussed during this webinar are available through one of the following HP Technology Service families. •HP Data Center Services •HP Critical Facilities Services •HP Proactive Select 14 November 1, 2026
Slide 15: HP Critical Facilities Services
HP Critical Facilities Services Technology for better business outcomes © 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Slide 16: HP Facility Critical Services for Data Centers
HP Facility Critical Services for Data Centers HP Critical Facilities Services can help customers identify a strategic entry point for data center transformation. When this is combined with our other data center transformation solutions, HP can comprehensively address the customers’ whole data cente
Slide 17: How energy efficiency can cost your business
How energy efficiency can cost your business Business impact related to power and cooling issues Server or system Increased downtime operational Data center outage costs Inability to Fail to support add capacity business growth Lowered Loss of customer revenue satisfaction 17
Slide 18: Power & Cooling is a top challenge for data center managers
Power & Cooling is a top challenge for data center managers Worldwide data center infrastructure and Power & Cooling Expense, 2006–2011 70 60 50 40 Power & Cooling spend 30 Data center infrastructure spend 20 10 0 2006 2007 2008 2009 2010 2011 Source: IDC Special Study, "Power and Cooling in the Dat
Slide 19: Critical Facilities Analysis and Assessments
Critical Facilities Analysis and Assessments Technology for better business outcomes © 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Slide 20: Basic Capacity Survey
Basic Capacity Survey − Determines the existing electrical and cooling load levels − Provides quantitative capacity and availability information − Help your client prioritize and allocate Proactive resources Select – number of credits based on square footage of data effectively. center 20
Slide 21: Infrastructure Condition Capacity Analysis
Infrastructure Condition Capacity Analysis • Evaluates the critical infrastructure power and cooling capacity of the infrastructure • Benchmarks against availability classification tier-level standards • Identify high-level energy saving opportunities • Helps determine priorities for improving overa
Slide 22: Power and cooling analysis
Power and cooling analysis HP delivers a variety of standardized thermal assessments Quick Assessment Thermal Quick Assessment is Comprehensive based on interviews with Analysis HB6399E List $9600 Customer staff and HP Quick Analysis Intermediate observations Analysis of customers’ Proactive Select
Slide 23: Comprehensive Thermal Analysis
Comprehensive Thermal Analysis • Determines potential capacity • Helps your client gain a better understanding of space, power and cooling resource requirements • Identifies potential strategies and best practices for improving operating efficiency through use of Computational Fluid Dynamics (CFD) m
Slide 24: HP Data Center Services
HP Data Center Services Technology for better business outcomes © 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Slide 25: Data Center Services framework
Data Center Services framework Data Center Services are a comprehensive collection of short term service engagements and resources that help to optimize cost, increase efficiency and provide quality Data Center Services Projects Operations Optimization Datacenter Project Datacenter Expertise and Dat
Slide 26: HP IT Security and Risk Assessment Services
HP IT Security and Risk Assessment Services The services consist of: • Remote Security Vulnerability Assessment • HP Security Quick Assessment • System, Database and Intranet Security Health Checks • Intranet Security Health Check • System Security Health Check • Database Security Health Check 26
Slide 27: HP Security Services
HP Security Services Security has become THE major concern for businesses: “82% of enterprises are investing in security (#1). It is a precondition for e-commerce…” Why HP Services? Security is the #1 CIO concern today Threats of all types have increased significantly, e.g., hackers, viruses, sp
Slide 28: TD Ameritrade says hacker stole customer info
TD Ameritrade says hacker stole customer info By Josh Funk, Associated Press OMAHA — TD Ameritrade (AMTD) said Friday that one of its databases was hacked and contact information for its more than 6.3 million customers was stolen. Spokeswoman Kim Hillyer said the information included names, addresse
Slide 29: Creating the right Security Plan
Creating the right Security Plan • Creating a security plan is easy. Creating the RIGHT security plan is a challenge. • The RIGHT plan must: − Protect your business and its operations from the maximum number of threats − Provide a way to deal with any threats that break through your defenses − Ensur
Slide 30: HP Security Assessment Services
HP Security Assessment Services HB069A1 – List $7,200 HP Security Quick Assessment Service •Criteria-based questionnaire based on HP-facilitated 1 day workshop that industry standards & HP allows Customers to compare their experience security practices, policies, •Awareness of security processes and
Slide 31: Remote Security Vulnerability Assessment
Remote Security Vulnerability Assessment Appropriate for any size customer Basic Service Focuses on identifying key IT security Part #U9619E list $1995 vulnerabilities Security Architecture & Policy Review Provides you with a trusted partner with Infrastructure & Security Policy industry-certified c
Slide 32: HP Security Assessment Services
HP Security Assessment Services Intranet Security System Security Database Security Health Check Health Check Health Check HA190A1, $9600 HA185A1, $9600 HA191A1, $9600 Covers a selected set Covers a selected Covers a selected of IP addresses and server and includes: database instance and provides: p
Slide 33: Benefits of HP IT Security Assessments
Benefits of HP IT Security Assessments • Identifies the strengths and weaknesses of the customer’s current security posture and vulnerabilities to security risks. • Provide a clear view of the technical, resource, and process controls your customer can use to manage security risks. • Prioritizes add
Slide 34: HP Relocation Service
HP Relocation Service often all require the relocation of IT facilities (Part #HB242A1) HP Relocation Service is specifically designed to coordinate the equipment relocation activities and appropriate resources necessary to implement and conclude a variety of moves: • From a single system up to a co
Slide 35: HP Relocation Services features
HP Relocation Services features Site evaluation Relocation Planning Transportation • IT environment • Assigned relocation • Professional, bonded, IT • Power factors Project manager equipment movers • Site logistics • Creation and management of • Items prepared for shipment • Ventilation/air conditio
Slide 36: HP Relocation Service: key features
HP Relocation Service: key features • Complete responsibility − One price − One vendor − One contract • Proven experience • Knowledgeable HP personnel • Professional, insured movement of equipment • Coverage in the event of equipment damage • Customized price with convenient purchase (HP Care Pack)
Slide 37: Benefits to the customer
Benefits to the customer • Reduce business operations disruption • Free up the customers key personnel to maintain focus on normal business activities • Minimize customers risk • Reduce downtime during move − Contingency planning • Eliminate unexpected and costly budget overruns • Ensure an effectiv
Slide 38: Working Opportunity
Working Opportunity • Work with Customer to complete Channel Specific Questionnaire • Located on Partner Portal • Send Completed Questionnaire to partner.relocations@hp.com • Receive SOW from HP Relocations • Submit SOW to Arrow Inside Sales Rep for formal quote based on quantity of Part #HB242A1 re
Slide 39: Journey to Success!
Journey to Success! HP Relocation Service Kit Partner 1. HP Relocation Service Partner Training Training slide set (with narration) Partner 1. HP Partner Marketing kit – Welcome If interested in Viewable Letter receiving additional materials 2. HP Services Navigator Spif Flyer 3. HP Relocation Servi
Slide 40: Summary
Summary Technology for better business outcomes © 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Slide 41: Discovery Questions to ask
Discovery Questions to ask • How is your facility strategy aligned to your technology strategy? • Have you recently benchmarked your IT processes and service levels against industry best practices? • Are your IT departments integrated and working in a cohesive way? • Can you identify your key areas
Slide 42: Handling Objections
Handling Objections • Q: My infrastructure is working very well. I don’t need more management. • A: Would you like to improve your infrastructure? There may be opportunities to improve your processes that are waiting to be uncovered with an HP-delivered ITSM assessment. • Q: An ITSM assessment is ex
Slide 43: Handling Objections
Handling Objections • Q: I can’t afford to do this right now. • A: Security is expensive. Not taking care of your security could cost you your business. It can result in legal action if you are responsible for the loss of confidential information such as patient records, credit card information, stu
Slide 44: Data Center Services Call to Action
Data Center Services Call to Action -Ask your customers if they have a Data Center initiative in place -Focus on selling Relocation Services - 35% of your customers are actively working on a relocation project! -Utilize the Relocation Journey to Success Relocation Kit and education Kit to drive awar
Slide 45: Arrow Exclusive– MY Way Promotion featuring HP Proactive Select Services
Arrow Exclusive– MY Way Promotion featuring HP Proactive Select Services • Description − Partner can earn rewards from Arrow ECS for up-selling and closing select HP Proactive Select Services!! • Rewards − Graduated Promotional Rewards from $1,000 to $4,000 • Audience − HP Partners (US only) • End D
Slide 46: Arrow Resources
Arrow Resources Arrow ECS HP Sales: 888-228-2101 Arrow ECS Website: http://www.arrowecs.com/ ISSY Login (partner portal login) Services Surround Program – Tools & Resources HP Technology Services Product Offerings course (HPTS 101) HP Technology Services Sales Training (HPTS 102) HP Data Center S
Slide 47: HP Resources
HP Resources Your local HP Technology Services Specialist Partner Portal www.hp.com/partners/us HP Learning Center can be accessed from the Partner Portal. Click on the Train/Certify link on the left For Marketing Tools go to “Marketing Toolkit” Additional Resources on the Services page: HP Se
Slide 48: Q&A
Q&A invent
Slide 49: Thank you!
Thank you!
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