Slide 1: Cover letter to stock exchanges
30th July 2025 To: National Stock Exchange of India BSE Limited (Scrip Code: Limited (Scrip Code: FSL) 532809) Exchange Plaza, Phiroze Jeejeebhoy Towers, Plot no. C/1, G Block, Dalal Street, Bandra-Kurla Complex Mumbai - 400 001 Bandra (East), Mumbai - 400 051 Sub: Earnings Presentation We are enclo
Slide 2: Earnings Presentation Q1FY26
EARNINGS PRESENTATION Q1FY26
Slide 3: Disclaimer
Disclaimer Certain statements in this presentation concerning our future growth prospects are forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties
Slide 4: About Us
About Us Established in 2001 Specialized BPS partner Hyper-focused, domain-centric teams with cutting-edge tech, Public listing in 2007 data, and analytics 200+ global clients# including 34,495* Firstsourcers Several Fortune 500, FTSE 100 and ASX200 companies Across US, UK, India, Philippines, South
Slide 5: Part of RP-Sanjiv Goenka Group
Part of RP-Sanjiv Goenka Group Too Yumm, a flavorful & better-for-you snacking India’s first fully integrated utility company, Group turnover of serving 4.7 Mn consumers across 7 locations Innovating in the personal care category through ~US$5 Bn* new-age brands Naturali and Within Beauty A global l
Slide 6: Our Verticals
Our Verticals 14 of Top 20 Mortgage lenders and servicers in the US 7 of Top 10 Banking & Communications, Media Credit card issuers in the US Financial Services & Technology 3 of Top 10 • Streaming Services, Cable TV Retail banks in the UK • Asset Finance • Credit Cards • Broadband & Telephony 12 of
Slide 7: Our Leadership Team
Our Leadership Team Ritesh Idnani Dinesh Jain Sohit Brahmawar Shamita Mukherjee Aniket Maindarkar Hasit Trivedi MD & CEO Chief Financial Officer Chief Operating Officer Chief Human Resources Chief Marketing Officer Chief Digital & AI Officer Officer Vivek Sharma Venkatgiri Vandali Rajiv Malhotra Arj
Slide 8: Performance Highlights | Q1FY26
Performance Highlights | Q1FY26 Copyright © 2025 Firstsource. All rights reserved. 7
Slide 9: Performance Summary | Q1FY26
Performance Summary | Q1FY26 REVENUE EBIT ₹ 22,177 Million ₹ 2,498 Million (US$ 259 Million) (Margin 11.3%) YoY growth of 23.8% YoY growth of 26.8% YoY constant currency growth of 19.2% YoY margin expansion of 30bps QoQ constant currency growth of 1.6% QoQ margin expansion of 10bps PROFIT AFTER TAX
Slide 10: Key Deal Wins | Q1FY26
Key Deal Wins | Q1FY26 • Awarded a large deal by a leading dental health plan in the US to transform their claims and contact center operations • Won a large deal from one of the largest US based provider-sponsored health plan* for contact center services across multiple states • Won business from a
Slide 11: Employee Base | Q1FY26
Employee Base | Q1FY26 • Total headcount of 34,495 employees • QoQ net headcount reduction of 156 • YoY net headcount addition of 5,264 Recognized among Top Inspiring Workplaces Ranked among Top three India’s Top100 Best 2025 in North America and Indian employers in the UK in • TTM employee attritio
Slide 12: Awards & Recognitions | Q1FY26
Awards & Recognitions | Q1FY26 ANNUAL REPORT 2024-25 Read our FY25 Annual Report here Top Riser ESG REPORT 2024-25 Overall A’ rating for Supplier Engagement Assessment (SEA) Everest Group BPS Top 50TM Carbon Disclosure Project, UK Firstsource was in the Top 25 among Firstsource was rated A on three
Slide 13: Business Outlook | FY26
Business Outlook | FY26 13-15%* 11.25-12.0% constant currency EBIT margin revenue growth (Earlier: 12-15%) *Does not include the proposed acquisition of Pastdue Credit Solutions, UK Copyright © 2025 Firstsource. All rights reserved. 12
Slide 14: Factsheet
Factsheet Copyright © 2025 Firstsource. All rights reserved. 13
Slide 15: Cons. IndAS financials | Profit & Loss Statement
Cons. IndAS financials | Profit & Loss Statement In ₹ million FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 FY25 Q1FY26 QoQ YoY Income from services 63,325 17,839 19,326 20,879 21,678 79,721 22,209 2.5% 24.5% Other operating income 37 72 (72) 145 (63) 82 (33) - - Revenue from operations 63,362 17,911 19,254 21,0
Slide 16: Cons. IndAS financials | Balance Sheet
Cons. IndAS financials | Balance Sheet In ₹ million As on Mar 31, 2025 As on Jun 30, 2025 In ₹ million As on Mar 31, 2025 As on Jun 30, 2025 Assets Equity and liabilities Non-current assets Shareholder's Funds Fixed assets 3,254 3,234 Equity share capital 6,970 6,970 Right-of-use assets 9,126 8,417
Slide 17: Cons. IndAS financials | Cash Flow Statement
Cons. IndAS financials | Cash Flow Statement In ₹ million Quarter ended Jun 30, 2024 Quarter ended Mar 31, 2025 Quarter ended Jun 30, 2025 Cash flow from operating activities Net profit before taxation and non-controlling interest 1,673 2,017 2,132 Depreciation and amortization 729 906 972 Finance c
Slide 18: Operating Metrics | Q1FY26
Operating Metrices | Q1FY26 Q1FY24 Q2FY24 Q3FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 Q1FY26 Banking & Financial Services 40.8% 40.8% 38.3% 37.3% 36.4% 34.4% 32.4% 33.4% 32.5% Revenue by Healthcare 32.6% 32.7% 33.5% 32.9% 35.7% 36.3% 34.0% 33.8% 33.4% Vertical Communications, Media & Tech 21.8% 21.2%
Slide 19: Annexure
Annexure Copyright © 2025 Firstsource. All rights reserved. 18
Slide 20: Financial performance snapshot | Q1FY26
Financial performance snapshot | Q1FY26 Revenue (in $ million) Revenue (in ₹ million) 18.5% 16.0% -5.7% 2.0% 23.3% 20.7% 23.9% 16.6% 1.7% 5.2% 25.9% 23.8% 17.9% 14.6% -1.1% 1.1% 22.6% 19.2% 79,803 22,177 944 63,362 60,223 59,212 795 765 750 50,780 259 685 40,986 578 FY20 FY21 FY22 FY23 FY24 FY25 Q1F
Slide 21: Key performance indicators | Q1FY26
Key performance indicators | Q1FY26 Return on Equity (%) Return on Capital Employed (%) 17.8% 17.6% 17.6% 17.7% 16.3% 15.6% 15.4% 15.3% 14.5% 13.9% 13.4% 12.9% 12.3% 12.3% FY20 FY21 FY22 FY23 FY24 FY25 Q1FY26* FY20 FY21 FY22 FY23 FY24 FY25 Q1FY26* Cash Flow (in ₹ million) Debt Position (in ₹ million
Slide 22: Total Shareholder Return | Trailing 5 years
Total Shareholder Return | Trailing 5 years FSL, 609% NSE IT, 98% Jul-20 Jan-21 Jul-21 Jan-22 Jul-22 Jan-23 Jul-23 Jan-24 Jul-24 Jan-25 Jul-25 Total Shareholders Return (including dividends) of ~6.5x in past 5 years Based on closing prices as of 29th July 2025 Copyright © 2025 Firstsource. All right
Slide 23: Thank You
THANK YOU Investor relations Investor relations Copyright © 2025 Firstsource