Barclays Plc · LSE:BARC
Barclays — Investor Day (February 2024)
12 slides from Barclays's investor day presentation, Feb 20, 2024
Slide 1: Barclays UK Investor Update: 20th February 2024
Barclays UK Investor Update: 20th February 2024
Slide 2: Barclays UK today
Barclays UK today Barclays Investor Update February 2024 105 Income by segment Income by type Long-established scale player with trusted brand c.20m Personal Banking customers1 Business Banking Non-NII c.5m Credit card accounts1 £1.9bn £1.2bn c.1m Business banking customers £7.6bn £7.6bn 2023 2023 B
Slide 3: Financial performance 2021-23
Financial performance 2021-23 Barclays Investor Update February 2024 106 2021 2022 2023 RoTE 18% 19% 19% 7.3 7.6 Total income (£bn) 6.5 6.4 Net interest income (£bn) 5.2 5.9 Cost: income ratio 68% 60% 58% 13 14 Loan Loss Rate (bps) (16) Loan: deposit ratio (%) 85% 87% 92%
Slide 4: Journey to Simpler, Better and More balanced
Journey to Simpler, Better and More balanced Barclays Investor Update February 2024 107 Simpler Better More balanced Deliver operational Focus on improving Grow lending market efficiencies to facilitate customer relationships share investment in growth
Slide 5: Simpler: deliver operational efficiency
Simpler: deliver operational efficiency Barclays Investor Update February 2024 108 Barclays UK today Barclays UK tomorrow CIR: 58% vs. peers1 Distribution 18% • Redesigned customer service model 900+ • Branch footprint optimisation Physical touchpoints2 Operations & technology 24% • Increased digita
Slide 6: Simpler: facilitating investment in growth
Simpler: facilitating investment in growth Barclays Investor Update February 2024 109 Cost outlook (£bn) Transformation Investments1 Cost: income Revenue growth, cost efficiency and 68% 58% c.50% ratio regulation and control Total costs 4.4 4.4 Transformation 0.3 (0.7) Investments1 Base costs 4.6 4.
Slide 7: Better: focus on improving customer relationships
Better: focus on improving customer relationships Barclays Investor Update February 2024 110 Barclays UK today Barclays UK tomorrow 18 17 Barclays Brand NPS1 Improve Dec-19 Dec-20 Dec-21 Dec-22 Dec-23 customer Personal Banking satisfaction Deposits 32% • Better processes & service model 11% Current
Slide 8: More balanced: opportunity to grow lending market share
More balanced: opportunity to grow lending market share Barclays Investor Update February 2024 111 Barclays UK today Barclays UK tomorrow 2019 2023 • Simplified customer journeys Grow Unsecured Credit card1 22% 15% • Enhanced risk and affordability models market Market share Consumer • Launch dual b
Slide 9: More balanced: maintaining risk discipline whilst achieving growth
More balanced: maintaining risk discipline whilst achieving growth Barclays Investor Update February 2024 112 Evolution of Barclays UK impairment Loan Loss Rate Barclays UK Strategic positioning amid 2019: 36bps economic uncertainty 0bps 2023 2026 2019 100bps For example: Cards 2023: 14bps Well-posi
Slide 10: Tesco Bank acquisition and partnership underpins growth ambitions
Tesco Bank acquisition and partnership underpins growth ambitions Barclays Investor Update February 2024 113 Portfolios to be acquired1 Consistent with our ambitions Further opportunities Credit cards Proforma Partnership to grow Barclays UK • Grow market share in Tesco branded loans key portfolio
Slide 11: Today's financials and 2026 targets
Today’s financials and 2026 targets Barclays Investor Update February 2024 114 Financials 2021 2022 2023 2026 Targets RoTE 18% 19% 19% High teens % 7.6 Total income (£bn) 6.5 7.3 Mid-single digits NII CAGR Net interest income (£bn) 5.2 5.9 6.4 2024 NII c.£6.1bn1 Cost: income ratio 68% 60% 58% c.50%
Slide 12: Disclaimer
Disclaimer Important Notice The terms Barclays or Group refer to Barclays PLC together with its subsidiaries. The information, statements and opinions contained in this presentation do not constitute a public offer under any applicable legislation, an offer to sell or solicitation of any offer to bu