Toyota Motor Corp. · TSE:7203
Toyota Motor — Corporate Update (April 2010)
18 slides from Toyota Motor's corporate update, Apr 7, 2010
Slide 1: Cautionary Statement with Respect to Forward-Looking Statements
Cautionary Statement with Respect to Forward-Looking Statements This presentation contains forward-looking statements that reflect Toyota's plans and expectations. These forward-looking statements are not guarantees of future performance and involve known and unknown risks, uncertainties and other f
Slide 2: Caution concerning Insider Trading
Caution concerning Insider Trading A discussion of these and other factors which may affect Toyota's actual results, performance, achievements or financial position is contained in Toyota's annual report on Form 20-F, which is on file with the United States Securities and Exchange Commission. Under
Slide 3: Investor Conference April 7, 2010
Investor Conference April 7, 2010 TOYOTA MOTOR CORPORATION Akio Toyoda, President
Slide 4: Toyota's Quality and Efforts
Toyota's Quality and Efforts April 7, 2010 TOYOTA MOTOR CORPORATION Shinichi Sasaki, Executive Vice President
Slide 5: Precaution statement
Precaution statement This presentation includes data or information from third party reports which are the latest available reports, examined or gathered as of dates prior to Toyota's decision on safety measures such as the safety recall regarding sticking accelerator pedals. These data and informat
Slide 6: Quality of Toyota vehicles (Evaluation by third parties)
Quality of Toyota vehicles (Evaluation by third parties) Germany 2010 TUV Report With 15 models (out of 50 models), Toyota placed the greatest number of models in top 10 by pass-ratio in inspections for 3 to 11 year-old-vehicles. China 2009 J.D. Power-IQS (Initial Quality Study) No.1 rank : 3 out of
Slide 7: J.D. Power IQS (U.S.A.) (1)
Quality of Toyota Vehicles (Evaluation by third parties) 1. J.D. POWER- IQS (U.S.A.) (1) ( Initial Quality Study) [2008/2009 Results] - ---------------------------------------------------------------------------- The questionnaire is conducted concerning problems occurred in 3 months after purchase.
Slide 8: J.D. Power IQS (U.S.A.) (2)
Quality of Toyota Vehicles (Evaluation by third parties) 1. J.D. POWER- IQS (U.S.A.) (2) ( Initial Quality Study) [2007 - 2009 Results] - ------------------------------------------------------------------------------ The questionnaire is conducted concerning problems occurred in 3 months after purch
Slide 9: J.D. Power VDS (U.S.A.) (1)
Quality of Toyota Vehicles (Evaluation by third parties) 2. J.D. POWER- VDS (U.S.A.) (1)(Vehicle Dependability Study) [2009/2010 Results] - -------------------------------------------------------------------------------- The questionnaire is conducted concerning problems occurred in the preceding on
Slide 10: J.D. Power VDS (U.S.A.) (2)
Quality of Toyota Vehicles (Evaluation by third parties) 2. J.D. POWER- VDS (U.S.A.) (2) (Vehicle Dependability Study) [2010 Results] - ---------------------------------------------------------------------------- The questionnaire is conducted concerning problems occurred in the preceding one year w
Slide 11: Germany TUV Report [2010 Result]
Quality of Toyota Vehicles (Evaluation by third parties) 3. Germany TUV Report [2010 Result] - ----------------------------------- Based on the inspection results of TUV (Company for the periodical technical inspection on every vehicle registered), models are ranked by pass-ratio in each inspection
Slide 12: Regarding the Series of Quality-Related Matters
Regarding the Series of Quality-Related Matters Customers' expectation/demand Excellence of hardware Sense of safety Few Problems Adequate explanation to customers Well-produced Understanding of customer's feelings High performance Consideration to customers' usage Focus on sense of safety as well a
Slide 13: Toyota's Efforts (Special Committee for Global Quality)
Toyota's Efforts (Special Committee for Global Quality) 150 people attended As I explained until now, Toyota has received top quality regarding evaluations through its continuous efforts in manufacturing, but, from now on, we believe that we should further focus on areas such as sense of safety whic
Slide 14: Purpose of Establishing the Special Committee
Toyota's Efforts (Special Committee for Global Quality) 1. Purpose of Establishing the Special Committee - ------------------------------------------------ Strengthen quality assurance system by reflecting on all process from a customer point of view R&D, Purchasing (Supplier), Production, Engineeri
Slide 15: Early Detection and Early Resolution
Toyota's Efforts (Special Committee for Global Quality) 2. Early Detection and Early Resolution based on Reinforced, Information Gathering and Genchi-Genbutsu -------------------------------------------------------------- Enhance Speed / Contents / Quantity of Information Gathering and Analysis The
Slide 16: Cultivation of Quality Control Professionals
Toyota's Efforts (Special Committee for Global Quality) 3. Cultivation of Quality Control Professionals - ----------------------------------------------- Establishment of 5 human resources development centers for quality control professionals (CF training centers) worldwide The next chart is a flow
Slide 17: Investor Conference April 7, 2010
Investor Conference April 7, 2010 TOYOTA MOTOR CORPORATION In addition, Toyota has a corporate culture based on the philosophy of “Making products is training people". We decided to establish “Customer first training centers" in five locations, in North America, Europe, Asia, China, and Japan to sha
Slide 18: Investor Conference
Investor Conference April 7, 2010 TOYOTA MOTOR CORPORATION