Cm.com N.v. · EURONEXT:CMCOM

Cm.com — Investor Day (May 2025)

104 slides from Cm.com's investor day presentation, May 15, 2025

  1. Slide 1: Capital Markets Day 2025

    Capital Markets Day 2025 Ready for the next growth phase 15 May 2025 15 May 2025 Template-set CM.com

  2. Slide 2: Forward Looking Statements

    • Forward Looking Statements Statements included in this presentation that are not historical facts (including any statements concerning investment objectives, other plans and objectives of management for future operations or economic performance, or assumptions or forecasts related thereto) are for

  3. Slide 3: Agenda

    Agenda Part 1 Part 2 01 Introduction 05 Product 02 Markets & Strategy 06 Sales strategy 03 Financials & Targets 04 Customer Engagement BREAK 07 08 People & Culture Regulatory Compliance 09 Concluding remarks 10 Q&A 11 Networking drinks 15 May 2025 Template-set CM.com 3

  4. Slide 4: Markets & Strategy

    Markets & Strategy Jeroen van Glabbeek CEO CM.com 15 May 2025 Template-set CM.com 4

  5. Slide 5: The launch of the iPhone inspired One-Platform for businesses

    The launch of the iPhone in 2007 inspired us to develop One-Platform for businesses to interact with consumers One-Platform for all customer experiences: marketing, commerce and service 5

  6. Slide 6: One platform to drive customer experience

    One platform to drive customer experience Service Commerce Marketing Operations 6

  7. Slide 7: The ChatGPT moment inspired data driven AI

    The ChatGPT moment inspired us to take the next step towards: Data driven AI powered customer engagement 7

  8. Slide 8: Global AI-powered Engagement Platform to connect Businesses with Consumers

    Global AI-powered Engagement Platform to connect Businesses with Consumers CM.com Engagement Platform Businesses Consumers 8

  9. Slide 9: Global AI-powered Engagement Platform to connect Businesses with Consumers

    Global AI-powered Engagement Platform to connect Businesses with Consumers Webportal Service Communication Data AI API & Payments Marketing Platform Platform Platform Chat Commerce Businesses Consumers Customer Data Platform AI platform Channels Commerce • Private & Public • Conversational AI • Telc

  10. Slide 10: Unique combination of assets and capabilities makes CM.com a trusted partner

    The unique combination of assets and capabilities makes CM.com a trusted partner for our clients Global omnichannel Regulated Payment State-of-the-art Technology communication platform Service Provider and Infrastructure Over 600 telecom Acquiring and processing Agentic AI technology operators conne

  11. Slide 11: We operate in large and growing markets

    We operate in large and growing markets $140 $120 CAGR: 22% $100 AI market 36% CAGR 125 $80 CDP market bn $60 29% CAGR CCaaS market $40 19% CAGR Total addressable $20 market 2028 1 CPaaS market 8% CAGR $- 2025 2026 2027 2028 11 Source: Juniper (CPaaS, CCaaS, CDP, Conversational & Generative AI) & CM

  12. Slide 12: The global AI market is growing at unprecedented pace

    The global AI market is growing at unprecedented pace, with businesses adopting AI to automate processes, personalize customer experiences and drive efficiency AI market reaching $1300bn at 35% CAGR 1 AI agent market reaching $50bn at 46% CAGR AI 1500 60 AI 1250 50 1000 40 CAGR: 35% CAGR: 46% 750 30

  13. Slide 13: CM.com targets mid-segment of the market

    CM.com targets mid-segment of the market Enterprise have long sales cycles >1000 employees >1 billion revenue Mid-Market have high deal velocity 100 – 1000 employees Company size 10 million – 1 billion revenue Small businesses have small deal sizes: <100 employees <10 million revenue 13 #Companies

  14. Slide 14: Competition is targeting other parts of the market

    Competition is targeting other parts of the market Best of Breed Best of Suite Enterprise Mid-Market Small 14

  15. Slide 15: Our platform connects to many brands in key verticals

    Our platform connects to many brands in key verticals 1 30% 16% 12% 10% Technology Leisure Telco & Utility Financial Services & Media & Travel 7% 3% 3% 3% Retail Government Healthcare Mobility & Logistics & E-commerce & Education 15

  16. Slide 16: CM.com global presence: Think Global, Act Local

    CM.com global presence: Think Global, Act Local Countries where we are situated 15 1 NL 523 Rest of Europe Middle East 96 13 Our local offices APAC 34 around the world 24 India 1 16 Total Americas Headcount 705 11 1 # Headcount YE 2024 Africa 1 Year-End 2024 16 12

  17. Slide 17: Growth in client base and data led to growth of interactions

    The growth in our client base and Driving growth in data led to growth of interactions # customer interactions Relative growth (2021 = 100%) Growing Leading to exponential 300% client base growth in our CDP 250% # customers 1 CDP profiles 10000 200% 150% 8000 100% 6000 50% 4000 0% 2021 2022 2023 202

  18. Slide 18: Cross-sell increases customer value and usage

    Cross-sell increases customer value and usage Gross Profit accelerates with the number of products 1 Usage Monthly Gross Profit 1 Product 2 Products 3x 3 Products 8x Multi 1 product product 4+ Products 21x 18

  19. Slide 19: Ready for the next growth phase

    Ready for the next growth phase Growth & Expansion Value over Volume Profitable Growth 2019 - 2022 2022 - 2025 2025 - 2028 • Expansion portfolio: product & • Optimalisation portfolio: • Global AI-powered customer geographic product & geographic engagement platform • Add-on acquisitions, including •

  20. Slide 20: Financials & Targets

    Financials & Targets Jörg de Graaf CFO CM.com 20

  21. Slide 21: Value-over-volume strategy delivered EBITDA and Cash Flow turnaround

    Value-over-volume strategy delivered EBITDA and Cash Flow turnaround Change of strategic focus led to Gross Margin and Gross Profit uptake Strong Cost control improved efficiency and profitability x€ M Gross Profit % Gross Margin x€ M Operating Expenses € 100 € 120 30% € 80 € 100 20% € 80 € 60 € 60

  22. Slide 22: We delivered on our mid term Outlook from 2022

    We delivered on our mid term Outlook from 2022 Target Realization 1 Gross Margin High 20’s 30% Opex to Revenue Low mid 20’s 24% EBITDA Margin Mid single digit 6% 22 1 Realization based on Actuals FY2024

  23. Slide 23: Strengthened balance sheet as foundation for growth

    Strengthened balance sheet as foundation for growth Successful Refinancing transaction Reduced net debt position by €27M (Feb 2025) and reduced leverage ratio to 2.8x Net Debt x €M 1 Leverage ratio 2 Convertible bond €100M buyback € 90 5.0 for €87M (13% discount) € 80 4.5 4.0 € 70 3.5 € 60 Bank Faci

  24. Slide 24: Business Model: Customer interactions driving volume growth

    Business Model: Customer interactions driving volume growth Data Communication AI & Payments Platform Platform Platform Exponential growth in CDP profiles Significant growth in transactional volumes CDP profiles Relative growth (2021 = 100%) 300% 44% Payments 250% Service Cloud volume Tickets 200% M

  25. Slide 25: Shift to high-margin products fuels Gross Margin increase

    Shift to high-margin products fuels Gross Margin increase Product portfolio consists of both low and Connect Gross Margins keep increasing high-margin Products Gross Margin % Gross Margin % Connect 1 High-margin Products 100% 20% 18.3% 17.6% 90% 18% 15.5% 80% 16% 14.5% 70% 14% 60% 12% 50% 10% 40% 8%

  26. Slide 26: Shift to high-margin products fuels Gross Margin increase

    Shift to high-margin products fuels Gross Margin increase High-margin products dominate New Business 1 Product Portfolio shift from 26% to 30% Gross Margin Regional dominant landing products for New Business Gross Profit x€ M Gross Margin % High-margin products: 90 35% 73% of NL 80 Engage New Busine

  27. Slide 27: Structural Gross Profit growth with short-term volatility

    Structural Gross Profit growth with short-term volatility Long term growth with short-term volatile QoQ Revenue swings driven by business 1 volatile Connect customers x€ M Gross Profit x€ M Revenue 6 90 80 4 70 60 2 50 - 40 30 (2) 20 10 (4) - 2021 2022 2023 2024 (6) Δ Q4 '23 Δ Q1 '24 Δ Q2 '24 Δ Q3 '

  28. Slide 28: We operate in large and growing markets

    We operate in large and growing markets $140 $120 CAGR: 22% $100 AI market 36% CAGR 125 $80 CDP market bn $60 29% CAGR CCaaS market $40 19% CAGR Total addressable $20 market 2028 1 CPaaS market 8% CAGR $- 2025 2026 2027 2028 28 Source: Juniper (CPaaS, CCaaS, CDP, Conversational & Generative AI) & CM

  29. Slide 29: We continue to expand our success globally

    We continue to expand our success globally Gross Profit growth outpaces Revenue Increased international Revenue share growth across international regions 1 Gross Profit growth (CAGR) 2021 70% 54% US 60% 2024 71% 50% Rest of the world Netherlands APAC 40% 30% ROW Strong reduction Payback period 2 20%

  30. Slide 30: Successful cross sell: More products per customer

    Successful cross sell: More products per customer Increasing the number of products per customer of Each year, new customers start at a higher existing business 1,2 average nr of products 1,2 # Customers Avg. products Avg. products 10,000 2.1 2.3 9,000 2023 2.2 2024 2021 8,000 2.0 2.1 7,000 2022 6,0

  31. Slide 31: Cross-sell increases customer value and retention

    Cross-sell increases customer value and retention Gross Profit accelerates with the number of products 1 Monthly Gross Profit vs Reduction in 1-product customers Attrition 2 Monthly Gross Profit 1 Product Gross Profit accelerates with the number of 2 Products products 1 x3 x 1/2 3 Products x8 x 1/2

  32. Slide 32: Gross Profit growth acceleration expected towards >15%

    Gross Profit growth acceleration expected towards >15% Additional investments in growth1 Increased Sales effectiveness International markets >15% Cross-sell Growth Increased usage 32

  33. Slide 33: Operational leverage increasing cash conversion

    Operational leverage increasing cash conversion Every additional euro Gross Profit expected to convert to €0.70 in cash €1.00 €0.75 €0.70 -€0.25 -€0.05 Gross Profit Opex EBITDA CAPEX Cash 33

  34. Slide 34: Financial targets 2028

    Financial targets 2028 Guidance Gross Profit growth >15% Gross Margin ~35% EBITDA Margin 12-15% 34

  35. Slide 35: Target 2028: Continued financial discipline

    Target 2028: Continued financial discipline Lowering debt and increasing cash conversion Guidance Capital Allocation Leverage ratio 1 <2.0 Investment in growth Cash Conversion 2 >50% Investment in product Selective M&A Further lowering leverage 1 Leverage ratio = Net debt / L12M Normalized EBITDA 35

  36. Slide 36: Customer engagement

    Customer engagement Gilbert Gooijers COO CM.com 36

  37. Slide 37: 2000: SMS Messaging

    "Can you send this SMS YEAR Message to my Database?" 2000 Data + planning + SMS channel SMS Messaging 37

  38. Slide 38: 2005: Interaction

    "Can you help me interact YEAR with my audience?" 2005 + Interaction Premium SMS & voice YEAR 2000 Data + planning + SMS channel SMS Messaging 38

  39. Slide 39: 2010: Monetization

    "Can you help me monetize YEAR all my interactions?" 2010 + Monetization PSP & iDeal QR YEAR YEAR 2000 2005 Data + planning + + Interaction SMS channel Premium SMS & SMS Messaging 39 voice

  40. Slide 40: 2015: Multiple channels

    "Can you help me reach my YEAR customers on all 2015 channels?" + Multiple channels WhatsApp, WeChat & RCS YEAR YEAR YEAR 2000 2005 2010 Data + planning + + Interaction + Monetization SMS channel Premium SMS & SMS Messaging PSP & iDeal QR 40 voice

  41. Slide 41: 2020: Multiple capabilities

    "Can you help me optimize YEAR the customer journey from 2020 Discovery to Delivery?" + Multiple capabilities (Soft)POS, CDP, IDIN, SIGN, MSC & MM YEAR YEAR YEAR YEAR 2000 2005 2010 2015 Data + planning + + Multiple + Interaction + Monetization SMS channel channels Premium SMS & WhatsApp, SMS Messag

  42. Slide 42: 2025: Agentic AI

    "Can an agent do this YEAR optimization for me?" 2025 + Agentic AI HALO YEAR YEAR YEAR YEAR YEAR 2000 2005 2010 2015 2020 Data + planning + + Multiple + Multiple + Interaction + Monetization SMS channel channels capabilities Premium SMS & WhatsApp, CDP, (Soft)POS, IDIN, SMS Messaging PSP & iDeal QR

  43. Slide 43: 2030: True living service

    "I want my product to be a YEAR true living service." 2030 YEAR YEAR YEAR YEAR YEAR YEAR 2000 2005 2010 2015 2020 2025 Data + planning + + Multiple + Multiple SMS channel + Interaction + Monetization channels capabilities + Agentic AI Premium SMS & WhatsApp, CDP, (Soft)POS, IDIN, SMS Messaging PSP &

  44. Slide 44: Usage

    Usage Multi 1 product product 44

  45. Slide 45: Landing products

    Landing products The majority of customer entry points are through recurring subscription models Mobile Marketing Cloud U Mobile Service Cloud Event App HALO POS Payments Business Messaging API Customer Data Platform 1 product 45

  46. Slide 46: From one product, we can easily upsell to more products

    From one product, we can easily upsell to more products E-commerce Leisure SMS Gateway + Online Payments + Ticketing Platform + Online Payments e Email Campaigns + HALO + Service + Access Control + POS Cloud For order confirmations, seamless checkout For streamlined ticket sales, secure processes, a

  47. Slide 47: From one product, we can easily upsell to more products

    From one product, we can easily upsell to more products Telecommunications Government & Education Customer Data Platform + Push Digital Identity Verification + SMS e Notifications + Voice API + HALO Gateway + Voice API + POS For personalized offers, usage updates, and For secure citizen identificati

  48. Slide 48: From one product, we can easily upsell to more products

    From one product, we can easily upsell to more products Healthcare Logistics Digital Identity Verification + SMS Gateway + Voice API + e SMS Gateway + Conversational AI Mobile Service Cloud For patient authentication, appointment For real-time tracking updates, delivery reminders, and 24/7 virtual a

  49. Slide 49: Our products generated more platform usage

    Our products generated more platform usage SMS messages Digital payments Verified identities Voice calls WhatsApp Business messages Processed tickets Automated chatbot conversations Usage 49

  50. Slide 50: HALO is speeding up the process

    Usage HALO is speeding up the process Multi 1 product product 50

  51. Slide 51: Encouraging the use of AI Agents in the Workplace

    Building an AI-First CM.com Encouraging the use of AI Agents in the Workplace

  52. Slide 52: Agent of the week: Connectly

    Ga) cram AGENT OF THE WEEK Connectly Member of the Connect Business Unit Creator: Koen & Brian This omnichannel agent takes messaging to a whole new level! It simplifies multi-channel communication, allowing you to send me s via SMS, RCS, WhatsApp, and Viber with just a small amount of input data By

  53. Slide 53: AI Agents as part of our organizational structure

    Building an AI-First CM.com Encouraging the use of AI Agents in the Workplace AI Agents as part of our organizational structure

  54. Slide 54: Integrating AI Agents in the CM.com organizational Teamtree

    Integrating AI Agents in the CM.com organizational Teamtree CM.com launched novelty in its organizational structure: AI Agents

  55. Slide 55: The SMS Wholesale Specialist

    Welcome! I am the SMS wholesale specialist. You can ask me about mobile network connections, SMS message counts, delivery rates, supplier products, pricing, and I’ll provide detailed insights. Can you tell me about the delivery options in Norway? Of course, here's the gathered information for suppli

  56. Slide 56: The Recruitment Agent

    Hi there! I'm part of the Recruitment Team at CM.com, powered by the amazing Halo AI. How can I help you today? Are you curious about career opportunities with us? I'm a Developer, looking for a 1. I'm a Developer, new challenge! looking for a new challenge! That's wonderful to hear! At CM.com, we p

  57. Slide 57: The Policy Agent

    Hello, my name is Norma, your Policy Search Agent. Good that you are interested in the policies of CM.com. How can I assist you today? Does CM.com have an environmental policy, and who can I ask questions to if I want to know more? Yes, CM.com has an Environmental Policy in place. This policy is des

  58. Slide 58: The AI Team to help reinvent business processes

    Building an AI-First CM.com Encouraging the use of AI Agents in the Workplace AI Agents as part of our organizational structure The AI Team to help reinvent business processes

  59. Slide 59: Agenda

    Agenda Part 1 Part 2 01 Introduction 05 Product 02 Markets & Strategy 06 Sales strategy 03 Financials & Targets 04 Customer Engagement BREAK 07 08 People & Culture Regulatory Compliance 09 Concluding remarks 10 Q&A 11 Networking drinks 59

  60. Slide 60: Product

    Product Communication Data AI & Payments Platform Platform Platform Businesses Consumers Bart de Peuter Rutger de Ruiter Stijn van Soest Product Manager Head of Product Head of Client Engage Engage Connect 60

  61. Slide 61: Agenda

    Agenda Part 1 Part 2 01 Introduction 05 Product 02 Markets & Strategy 06 Sales strategy 03 Financials & Targets 04 Customer Engagement BREAK 07 08 People & Culture Regulatory Compliance 09 Concluding remarks 10 Q&A 11 Networking drinks 61

  62. Slide 62: Agentic AI – supercharged by our established engagement platform

    Agentic AI – supercharged by our established engagement platform CHANNELS AI AGENTS HALO APPLICATIONS AI Marketing Cloud AI Service Cloud DATA AI Customer Data Platform INTEGRATIONS Marketplace TRANSACTIONS Payments Platform Tickets, Identity & More End-to-end AI Driven Low-/no code 62

  63. Slide 63: Strong engagement starts with knowing your customer

    STRONG ENGAGEMENT STARTS WITH KNOWING YOUR CUSTOMER STRONG ENGAGEMENT STARTS WITH KNOWING YOUR CUSTOMER 63

  64. Slide 64: The basis for hyper-personalized experiences across all interactions

    The basis for hyper-personalized experiences across all interactions Unify Data from all Interactions AI Driven Predictions Enrich the Profile Email clicked (Marketing automation) Churn Risk Low Page Viewed (Web Tracking) Channel Preference WhatsApp Complaint filed (Customer Service) Purchase made (

  65. Slide 65: CDP Demo

    15:30 € < 68 @ CM.com Club-Mall @ stylish top is perfect for spring! It features a vivid rainbow of colors, making it ideal for men who love to stand out. It's part of the "Colorful Collection: Where Color Comes to Life," which aligns perfectly with your preferences. Add some cheer to your wardrobe

  66. Slide 66: Customer Data Platform & AI

    Customer Data Platform & AI Bart de Peuter Rutger de Ruiter Sr. Product Manager Head of Product Engage 66

  67. Slide 67: Short term | Assistents

    SHORT TERM | ASSISTENTS

  68. Slide 68: Short term | Assistents

    SHORT TERM | ASSISTENTS CAIP CCaaS MarTech 68

  69. Slide 69: Medium term | Agents

    MEDIUM TERM | AGENTS External Internal 69

  70. Slide 70: Long term | Orgs

    LONG TERM | ORGS Audit

  71. Slide 71: Mission-critical non-functionals

    MISSION-CRITICAL NON-FUNCTIONALS Prompt Injection Protection GDPR Compliant Automatic PII Redactions & Advanced Guardrails & ISO Certified & Stewardship of Data

  72. Slide 72: Demo

    SHORT TERM | ASSISTENTS DEMO

  73. Slide 73: 2025. A big year for agentic AI...

    2025. A BIG YEAR FOR AGENTIC AI... 73

  74. Slide 74: ..and another year of consolidation

    ..AND ANOTHER YEAR OF CONSOLIDATION 74

  75. Slide 75: Communication channels

    Communication channels Stijn van Soest Head of Client Connect CM.com 75

  76. Slide 76: CM.com built a global Omnichannel Communication platform in 25 years

    CM.com built a global Omnichannel Communication platform in 25 years Over 600 telecom operators connected Recognized as Global Established leader in CPaaS Strategic partnerships with Meta & Google 76

  77. Slide 77: CPaaS market trend sees rich messaging rise

    CPaaS market trend sees rich messaging rise CPaaS key technology enabler for client interaction From Basic to Rich Messaging Rich messaging drives the need for software and is conversational by nature 77

  78. Slide 78: From basic messaging to solutions for every use case

    From basic messaging to solutions for every use case Projected market growth • Consumers want to be always connected • Communication channels become more advanced • AI applications support this trend • A complete customer engagement platform needs a CAGR: 10% complete communication and payment platf

  79. Slide 79: We see the market trends in our channels

    We see the market trends in our channels 2,000,000,000 Trend to 1,800,000,000 advanced 1,600,000,000 messaging is 1,400,000,000 growing fast 1,200,000,000 1,000,000,000 800,000,000 600,000,000 400,000,000 200,000,000 0 2023 Q1 2023 Q2 2023 Q3 2023 Q4 2024 Q1 2024 Q2 2024 Q3 2024 Q4 SMS Advanced Mess

  80. Slide 80: Where we play

    Where we play Basic Messaging Notify Validate Draw attention to Use a messaging channel as an important information additional factor of validation Advanced Messaging Interact Convert Direct interaction Sell or deliver a service or with end-users product 80

  81. Slide 81: We are ready for the future

    We are ready for the future • Broad portfolio of channels Basic Messaging Notify • Flows builders to offer simple flow in-conversation • Convenience solutions for customer (One Time Password) Validate • Identity services (Mobile Identity) Advanced Messaging • Adding Generative AI capabilities in-con

  82. Slide 82: Sales strategy

    Sales strategy Roel Jansen Head of Commerce Engage CM.com 82

  83. Slide 83: Bow-Tie SaaS supercharged by Agentic AI

    Bow-Tie SaaS supercharged by Agentic AI Customer Customer retention Acquisition and expansion Awareness Education Selection Onboarding Adoption Expansion Mutual Commit POC / Trial Upsell extended Product Demo Outreach usage Cross-sell & Demand campaign Generation The GTM system Account Executives &

  84. Slide 84: Shift to Engage as landing product confirms market trend

    Shift to Engage as landing product confirms High-margin Products market trend channels 73% of New Business High-margin products Regional dominant landing products for New Business dominate New Business NL Engage More clients buy Engage products Rest of Europe Middle East Connect Engage This is fuele

  85. Slide 85: A Go-To-Market Strategy built to empower clients while fueling our growth

    A Go-To-Market Strategy built to empower clients while fueling our growth Both sides of the Bow-Tie Model are equally important How? Bonus accelerators & multipliers 01 Complete and competitive SPIFFs 01 Grow together with clients product suite 02 The right products in every MAGP growth Increase sha

  86. Slide 86: Basic-Fit & CM.com

    Basic-Fit & CM.com Saskia Dekkers Lead AI Specialist CM.com 86

  87. Slide 87: U Haul & CM.com

    U Haul & CM.com David White Country Manager US 87

  88. Slide 88: Middle East region

    Middle East region Wael Ali Regional Director Middle East 88

  89. Slide 89: People & Culture

    People & Culture Marijn Helmons Head of HR CM.com 89

  90. Slide 90: Development of the organization

    Development of the organization 1000 The future: FTE Scalable 900 Organic Growth 800 700 • Platform 600 Integrations 500 • Scalable 400 infrastructure 300 200 • AI automation 100 • Process 0 Optimalisation 2018 2019 2020 2021 2022 2023 2024 future • Organizational Efficiency 35.8 4.7 72/28 74 years

  91. Slide 91: How we are organized

    How we are organized Team Tree. Global Focus Local Presence. AI Integrations. AI Agents working alongside humans in Team Tree 91

  92. Slide 92: Our shared values

    Our shared values Drive & Grow & Lead Learn • Entrepreneurship • Innovation • Empowerment • Experimentation • Ambition • Personal Growth Together & Speed & Care Change • Social • Flexiblility • Culture • Agility • Togetherness • Versatility 92

  93. Slide 93: AI & Regulatory Compliance

    AI & Regulatory Compliance Aard Kegge Head of Legal CM.com 93

  94. Slide 94: Is my data safe with CM.com?

    The key question all customers ask Is my data safe with CM.com? 94

  95. Slide 95: Building the foundation for responsible growth

    Building the foundation for responsible growth of proven compliance in 25 years highly regulated industries Internal Audit (telecom, payments) Risk & Security Compliance Compliance framework built on Embedded “Gold Standard” of “compliance by Legal Product EU privacy design” culture regulation Prove

  96. Slide 96: Certified to deliver & state of the art cloud infrastructure

    Certified to deliver & state of the art cloud infrastructure Industry-grade certifications and global cloud infrastructure AI Governance: ISO 42001 (under implementation) Privacy & Security: ISO 27001, 27017, 27018, 27701 Global certification scope, monitored, maintained annually CM.Com Private Clou

  97. Slide 97: Compliance, why is it important?

    Compliance, why is it important? Trust, Resilience, and Competitive Advantage Enable faster time-to-market for AI innovations Reduces regulatory risk for CM.com and its customers Reinforces long-term brand trust in sensitive sectors Positions CM.com as a safe and future-ready AI partner 97

  98. Slide 98: Latest developments

    Latest developments Jeroen van Glabbeek CEO CM.com 98

  99. Slide 99: News of the week

    New Resale Platform for LIVE released this week, News generating higher margin per transaction Offline Payment feature saved major festival last weekend of the week Vast majority online card payments processed in house Visa and Mastercard In-person Payments certified Shopper recognition feature feed

  100. Slide 100: One more thing…

    One more thing… 100

  101. Slide 101: New HALO launch

    @ New HALO launch fin

  102. Slide 102: Closing Remarks

    Closing Remarks Jeroen van Glabbeek CEO CM.com 102

  103. Slide 103: On our way to our next journey of profitable growth

    On our way to our next journey of profitable growth 103

  104. Slide 104: Thank you

    • Thank you If you have any questions, don’t hesitate to contact us. You can find our socials here:

CM.com — Investor Day (May 2025) on 6ix