Slide 1: Singtel Investor Day: Consumer Singapore
Singtel Investor Day Consumer Singapore Yuen Kuan Moon CEO, Consumer Singapore Buona Vista, Singapore
Slide 2: Changing Industry Landscape
Changing Industry Landscape Data centricity • Data is the most important growth engine A (Non-SMS data as % of ARPU increased from 35% in FY15 to 40% in FY16 to 46% in FY17) Pressures on telco • Accelerating shift from voice to data services B industry • Content cost remains high • Increased spectru
Slide 3: Singtel will lead and shape the market in Singapore
Singtel will lead and shape the market in Singapore 1 2 3 Enhance Deliver a customer Innovate with differentiated experience new products, network through services and experience digitalisation content Safeguard Our Core Drive New Growth 3
Slide 4: Invest to deliver a seamless network experience
Invest to deliver a seamless network experience 1 Mobile WiFi / HetNet In the Home With new spectrum 4G Coverage & #1 Speed Singtel WiFi Faster fibre Widest 4G outdoor and >1,000 hotspots now broadband in-building coverage; available for Mobile Home broadband to Fastest 4G throughput and Broadband u
Slide 5: More options to data
More options to data 1 Average data usage 1.9GB 2.4GB 3.5GB per postpaid subscriber (March 2015) (March 2016) (March 2017) 5
Slide 6: To meet customer appetite for video content
To meet customer appetite for video content 1 ANEKA PLUS 6
Slide 7: Retail . Digital . Distribution Channels
Deliver a complete omni-channel customer experience 2 Retail . Digital . Distribution Channels Direct Omni-Channel Sales Experience Multiple sales touchpoints Telesales B Seamless digital- retail integration eShop A D Multiple fulfillment C E-appointment booking modes to Singtel Shops & Exclusive Re
Slide 8: Digitising customer service
Digitising customer service 2 Visual IVR Hotline Traditional voice IVR in visual form on mobile, aids customer navigation and selection of services MySingtel app Message Us on Check usage, pay Singtel My Singtel app bills, purchase roaming Drop a note and plans, top-up prepaid interact via the accou
Slide 9: Own the home
Own the home 3 Enhanced Singtel Circle More services for the home Smart Home Family Protection Security Suite and more… 9
Slide 10: Innovate to provide consumers with digital content & lifestyle solutions
Innovate to provide consumers with digital content 3 & lifestyle solutions Digital Content Mobile Wallet Dining Singtel Dash • Pay on buses, trains Deals, reservations, and taxis deliveries and more… • Tap and pay at >20,000 locations Smart Living • Send money to friends instantly • Remit money over
Slide 11: Manage operating costs
Manage operating costs Drive Towards Digitalisation And Self-Help My Singtel app >800k active users Enhanced digital capabilities with new billing system Networks Rationalisation Successful 2G network shutdown Towards ADSL (copper) network shutdown 11
Slide 12: Disclaimer
Disclaimer: This material that follows is a presentation of general background information about Singtel’s activities current at the date of the presentation. The information contained in this document is intended only for use during the presentation and should not be disseminated or distributed to