Pitney Bowes Inc. · NYSE:PBI
Pitney Bowes — Investor Day (March 2003)
19 slides from Pitney Bowes's investor day presentation, Mar 19, 2003
Slide 1: Pitney Bowes: Engineering the flow of communication
Ez Pitney Bowes Engineering the flow of communication Matthew S. Kissner Executive Vice President and Group President, Information Based Solutions and Document Messaging Technologies
Slide 2: Matthew S. Kissner: Primary Areas of Responsibility
Matthew S. Kissner Primary Areas of Responsibility ° Financial and Credit Services * Document Messaging Technologies (DMT) * Corporate Marketing and Branding * Corporate Quality and Six Sigma
Slide 3: DMT Business Update
DMT Business Update Progress ° Bell & Howell International Acquisition and Integration *® MailCode Acquisition and Integration © Major New Product Introductions ° Software and Services Revenue Growth ° Equipment Revenue Growth
Slide 4: Product Leadership
Product Leadership Advanced Productivity System Advantages ® Greater Productivity at Equivalent (and even lower) Speeds ® 25% Thicker Mail pieces, 50% More Envelope Capacity ® Switch Applications in One-Third the Time ° Six Sigma Quality Mail Content (high integrity due to multiple factors including
Slide 5: Com
Com APS Flowmaster 8/9 Series Vitesse DM10 DI2000 D875 bIs60 DI350/400 6,000,000 4,000,000 2,000,000 1,000,000 1,000,000 150,000 75,000 60,000 30,000 2,000 $650,000 $400,000 $260,000 $200,000 $125,000 $60,000 $36,000 $23,000 $9,000 $3,000
Slide 6: Industry Transformation
Industry Transformation Traditional Sources of Value * Footprint * Cost Per Piece
Slide 7: Industry Transformation
Industry Transformation New Customer Value Equation Into Outsourcer ernote Monitoring Multi-site Operations Job Scheduling _ Variable Content Piece Tracking t Address latched Mail Pieces Delivery Confirmation * Fully Executed Files rability (MTBF) Footprint Cost Per Piece Productivity Ease of Use
Slide 8: Business Imperative
Business Imperative Expand Market Definition ($12 illion annual expenditures) Value + Implementation Planning and Execution + System Conversions Imbedded + Integration with Core and iriteriomemes|| Deus Add-on + Coding, Testing and Document Sortware encuon Quality Assurance |_| * Customer Applicatio
Slide 9: Shift to Solutions
Shift to Solutions = Improve Late Fee Collections * Finishing, Inserting * Reduce Fraud in High-Value Mail * Document Composition * Minimize Dunning Notices = Print Stream Manipulation * Promote Customer Self-Service * Data Quality = Improve Cash Management * File-Based Processing = Improve Returns
Slide 10: Solution Implementation
Solution Implementation Managing the Document Life Cycle Enterprise Customer Docu it Database Composition Inbound <= Print Track & Trace Stream & Data Quality \ Business \ e-Messaging Reply i —s J Printing Customer Outbound Finishing? Track & Insertion Trace
Slide 11: Management Actions
Management Actions Enhance the Core * Priority on Share Shift Corporate Growth Plan * Emphasis on Cross-Selling * Better Sales Integration with Mailin a ° Unified Focus on Software, Applications and é , Jargeted Vertical Professional Services Segments ° Product Line ° Professional Services Rationali
Slide 12: Branding
Branding “While we have continued to innovate, we believe our public image is frozen in time.” - M. J. Critelli
Slide 13: Branding
Branding Objectives ° Elevate the Relevance of Pitney Bowes as “Business Critical” * Change Perception of Company from Equipment Seller to Solutions Provider ° Drive Cross-Sell Efforts Across Business Units © Open New Doors to “C-Suite” Executives
Slide 14: Branding
Branding Customer/Market Research ® Ingenious at Uncovering Ways to Improve Communications Flow © Expert at Marrying Advanced Hardware and Software °® Tradition of Integrity and Kept Promises * Low Awareness in C-Suite * Recognition Limited to Postage Meters * Limited Understanding of PB Value Propo
Slide 15: Brand Equation
Brand Equation From To Just a Meter => Leaders, Knowledgeable About Company Flow of Communication Low Profile, Low => Innovative, Dynamic, Energy Confident Single Point, Solutions Provider for Device Supplier => Improving Key Business Communications Processes Low-Level => Senior Management Decision-
Slide 16: New Tagline
New Tagline Use of skillful planning and Ensuring smooth, management to put technology to continuous operational work for practical reasons performance \ / Engineering the flow of communication t Transfer of information, sending and receiving messages, making connections and building relationships w
Slide 17: Corporate Advertising
Corporate Advertisin “SATISFACTION GUARANTEED OR YOUR M ONKEY eack.”
Slide 18: Brochure
Brochure v ™~ You just sentsthret separate bills toyone household and an introductory. offer to a six-year custom
Slide 19: Branding
Branding Gauging the Impact in 2003: © Improve C-Suite Awareness of Pitney Bowes Brand by 20% © Increase Wall Street and Media Understanding of Pitney Bowes Value Proposition by 20% ® Increase Customer Awareness of Pitney Bowes Solutions Beyond Meters by 10% °® Ensure Understanding of Full Pitney Bo