Duke Energy Corporation (holding Company) · NYSE:DUK

Duke Energy Corporation (holding Company) — Corporate Update (November 2024)

54 slides from Duke Energy Corporation (holding Company)'s corporate update, Nov 6, 2024

  1. Slide 1: Duke Energy Carolinas Collaborative Meeting

    Duke Energy Carolinas Collaborative Meeting November 6, 2024

  2. Slide 2: Agenda

    Agenda  Introductions and Safety Minute  Regulatory Update  Recovery filings  Program filings  Mechanism Status  IRA Ongoing Discussion  Improve and Save (ToB) Update  EM&V – Residential  High Energy Use Pilot  EM&V – Non-Residential  Suggestions for New Non-Res Programs  Priorities for

  3. Slide 3: Safety

    Safety 5 HOUDAY SAFETY TIPS From holiday travel to decorating, these tips will keep the whole family safe this season. DECORATING BUDDY Aska friend or loved one to help you carry decorations and spot you on a ladder to keep. the holidays injury-free. we GIFT WRAP STATION Instead of sitting on the fl

  4. Slide 4: Regulatory Update

    Regulatory Update North Carolina South Carolina  Program filings DEC Filing - E-7 sub 1305 DEC Filing – 2024-97-E  ToB - SC Filed Feb 27 Filed March 15  90-Day Program Modifications - NC Approved Aug 20 Ordered Sept 4  LI Multifamily Working Group  Mechanism Review Status DEP Filing – E-2 sub 1

  5. Slide 5: EE/DSM Proposed Program Modifications (South Carolina)

    EE/DSM Proposed Program Modifications (South Carolina) November 6, 2024 | 5

  6. Slide 6: SC Program Modification Filing - Scope

    SC Program Modification Filing - Scope Energy Efficiency and Demand Response Programs Overview of the proposed program modifications for South Carolina residential and non-residential customers. Increase customers Update program design to Update program Address Commission and incentives offered for

  7. Slide 7: SC Program Modification Filing - Programs

    SC Program Modification Filing - Programs DEC DEP Demand Response Programs (1) EnergyWise for Business (Non-Res) (1) EnergyWise for Business (Non-Res) – Income-Qualified, Res and (2) PowerShare (Non-Res) (2) EnergyWise Home (Res) Non-Res (3) Power Manager (Res) (3) Income Qualified EnergyWise Home (

  8. Slide 8: SC Program Modification Filing - Timeline

    SC Program Modification Filing - Timeline Regulatory Filing Timeline Filing Timeline • Plan to file with SC PSC no later than November 8, 2024 (33 Tariffs) • Application will request SC PSC issue an Order by February 15, 2025 • Application will request an effective date for the modified tariffs of A

  9. Slide 9: 2024 Priorities

    2024 Priorities  Add attorneys acting as legal counsel?  Add to Collaborative distribution list and include in working groups  Scoping strategies to deliver maximum impact to low-income communities  Aid in IRA distributions with SEOs  Revisit opportunities for MF pilot  Potential to coordinate

  10. Slide 10: IRA Ongoing Discussion Update

    IRA Ongoing Discussion Update

  11. Slide 11: IRA Home Energy Rebates and Duke Energy

    IRA Home Energy Rebates and Duke Energy  Met with NC State Energy Office in October to discuss program alignment opportunities, contractor network, and utility data access  Duke Energy team is working on follow-ups for NC State Energy Office  Engaged SC Energy Office for IRA Home Energy Rebates a

  12. Slide 12: Improve and Save (ToB)

    Improve and Save (ToB) =, DUKE we

  13. Slide 13: Improve & Save Update

    Improve & Save Update  The Foundation for Growth: Improvements and Refinements  Improve & Save by the numbers  Improve & Save plans for low energy users  How we plan to reach more high energy user candidates for Improve & Save  Marketing & reaching new customers  Q&A

  14. Slide 14: Improve & Save

    Improve & Save Stabilizing the foundation for each step in the customer’s journey to support growth Begin 2024 2025 2026+ Check Eligibility Schedule & Customer Improve & Save Trade Ally & Real Estate Data Analytics Marketing & Enroll Conduct Home Billing Feedback & Plan Installation Filings Customer

  15. Slide 15: Improve & Save By the Numbers

    Improve & Save By the Numbers Improve & Save Installations 108 Average Monthly Charges Audits Scheduled $22.27 - $22.40 Highest Monthly Charge $62.68 62 Audits Complete & Highest Incentive Proposals Delivered to Customers $4,677.80 Lowest Co-Payment Amount $106.36 5 Installations Completed Highest C

  16. Slide 16: The Improve & Save Plans

    The Improve & Save Plans Low energy usage relative to square footage Impacts on Plans  Lead to no recommendation offers (22 to date)  Higher co-payments requirements ($5k+)  Most plans have an HVAC component leading to higher costs  Fewer attic insulation & air sealing only recommendations  Cus

  17. Slide 17: The Improve & Save Plan

    The Improve & Save Plan High energy users Reaching More High Energy Users  Additional analytics  More refined marketing lists  New marketing campaigns for high energy users who have participated in Home Energy House Call  Outbound calling campaign planned for early 2025 DUKE ENERGY | CONFIDENTIA

  18. Slide 18: Marketing & Reaching New Customers

    Marketing & Reaching New Customers Renter & owners notifications My Home Energy Report communications Home Energy House Call participants Outbound call scripts Leave behind materials after audits Language refinements on Improve & Save Plan Seasonal imagery updates Customer proposal text messages DUK

  19. Slide 19: Q&A

    Q&A  Does anyone know of any “niche” resources in Chatham, Orange, Wake, or Durham counties that may be able to help customers who do not meet income qualifications for most assistance programs but need help with health and safety, co-payment assistance or getting caught up on past due bills? DUKE

  20. Slide 20: Battery DR Update

    Battery DR Update = DUKE we

  21. Slide 21: Power Manager & EnergyWise Home Battery

    Power Manager & EnergyWise Home Battery Current Enrollment Events  Power Manger  July 31  488 Participants  455 Customers  5.1MW continuous discharge  2.4 MW  EnergyWise Home  August 27  728 Participants  674 Customers  8.08MW continuous discharge  2.1 M W  August 29  674 Customers  2

  22. Slide 22: EM&V - Residential

    EM&V - Residential =, DUKE wv

  23. Slide 23: DEC-DEP Evaluation, Measurement & Verification Overview

    DEC-DEP Evaluation, Measurement & Verification Overview November 2024  EM&V reports to be discussed today: Program Date of Report Evaluator EnergyWise Home; DEP, Winter 2023/2024 August 21, 2024 (Draft) Guidehouse Home Energy Report; DEC/DEP October 25, 20254 (Draft) Resource Innovations Income Qua

  24. Slide 24: EnergyWise Home Winter 2023/2024 (DEP)

    EnergyWise Home Winter 2023/2024 (DEP) The EnergyWise Home (EnergyWise) demand response (DR) program offers Duke Energy Progress (DEP) residential customers the opportunity to earn credits on their electricity bill by allowing DEP to remotely cycle and curtail air conditioners (A/C) during times of

  25. Slide 25: EnergyWise Home Winter 2023/2024 (DEP)

    EnergyWise Home Winter 2023/2024 (DEP) Process Evaluation Key Findings Include:  The survey participants expressed discomfort or confusion when it came to preheating before events and also raised concerns about the potential impact of preheating on their Duke Energy bill.  Respondents in the study

  26. Slide 26: Home Energy Report

    Home Energy Report Program Details  Offered to residential customers who live in single-metered, single-family and multi-family homes with 13 months of usage history.  For single family customers, the reports are sent by direct mail eight times a year, and 12 times a year by email to customers tha

  27. Slide 27: Home Energy Report

    Home Energy Report DEP Impact Evaluation Key Findings  Evaluated impacts of the program are 206.2 kWh per household for SF customers and 55.1 kWh per household for MF.  DEP single-family users of HER Interactive saved an additional 34.3 kWh. The impacts shown are additive to the impacts generated

  28. Slide 28: Home Energy Report

    Home Energy Report Recommendations:  Duke Energy should use the next evaluation (which may be in a different jurisdiction than DEC or DEP) to assess whether the performance of multi-family impacts merits an operational change to introduce new multi-family customers to the program every 24 months if

  29. Slide 29: Income-Qualified Weatherization (DEC)

    Income-Qualified Weatherization (DEC) Net Annual Savings Per Household This program is designed to improve the health, safety, and energy efficiency Program Component Summer Winter of income-qualified households by offering weatherization services and Energy (kWh) Coincident Coincident refrigerator

  30. Slide 30: Income-Qualified Weatherization (DEC)

    Income-Qualified Weatherization (DEC) Process Evaluation Overview & Findings:  Utilized interviews with program staff, coordinators, participating providers (n=10), analysis of participant survey (n=100), and review of program materials and tracking data.  PY 2021 and 2022 had some of the highest

  31. Slide 31: Multifamily Energy Efficiency Program

    Multifamily Energy Efficiency Program Gross Energy Savings by Measure - DEC Program Details Total Total Ex Verified Ex Measure Ante Realizati Measure Post Gross Direct install program offering smart thermostats, lighting, and water products. Lighting and Count Savings Savings on Rate (MWh) water pro

  32. Slide 32: Multifamily Energy Efficiency Program

    Multifamily Energy Efficiency Program Process Evaluation Key Findings  69% of participants rated satisfaction with the program an 8-10 (on 0-10 scale).  Participants rated satisfaction with Duke Energy with an average of 8.6 out of 10.  The smart thermostat measure had the highest average satisfa

  33. Slide 33: Neighborhood Energy Saver

    Neighborhood Energy Saver The program provides one-on-one energy education, on-site energy assessments, and energy efficient measures to customers in selected low- income neighborhoods. Impact Evaluation Overview & Findings:  4,605 participating households during 6/1/21 – 5/31/22 period.  Linear f

  34. Slide 34: Neighborhood Energy Saver

    Neighborhood Energy Saver Process Evaluation Overview & Findings:  Most participants received a comprehensive set of measures.  Nearly 1 in 8 participants went on to participate in other Duke Energy programs after their time with NES.  Participants are generally satisfied with the program and its

  35. Slide 35: Online Savings Store

    Online Savings Store Offers point-of-sale (POS)-discounted LED lighting, advanced thermostats, advanced power strips, air purifiers, dehumidifiers, low-flow showerheads with thermostatic shower valves (TSV), and standalone TSVs. Due to increases in federal efficiency standards, Duke discontinued the

  36. Slide 36: Process Evaluation Findings

    Online Savings Store Process Evaluation Findings  Participants are highly satisfied with program-discounted products, key program elements, and the program overall.  First-year ISRs of less than 75% for showerheads/TSVs and advanced power strips reflect substantial portions of participants not ins

  37. Slide 37: Recommendations

    Online Savings Store Recommendations  At minimum, collect information on the home’s heating and cooling equipment (including heating fuel type) and the types of thermostats previously installed to better inform future estimates of thermostat savings.  Support increases to first-year ISR and maximi

  38. Slide 38: Power Manager (DLC & BYOT) Summer 2023

    Power Manager (DLC & BYOT) Summer 2023  Voluntary DR program offering incentives to residential customers who allow Duke Energy to reduce the use of their central air conditioner’s outdoor compressor and fan during summer days with high energy usage.  Resource Innovations conducted the 2023 analys

  39. Slide 39: Power Manager (DLC & BYOT) Summer 2023

    Power Manager (DLC & BYOT) Summer 2023 Process Evaluation Key Finding Include:  Survey data shows that Power Manager participants are frequent users of air conditioning on both weekends and weekdays – between 78% and 97% of DLC and BYOT respondents report that they use their air conditioner either

  40. Slide 40: Save Energy & Water Kit Program

    Save Energy & Water Kit Program This program offers energy efficient water measures sent to residential customers free of charge. Participants can upgrade the standard showerhead to a handheld showerhead for a small cost. Impact Evaluation Key Findings:  Evaluation period: January 2022 – December 2

  41. Slide 41: Save Energy & Water Kit Program

    Save Energy & Water Kit Program Process Evaluation Key Findings Program Strengths:  87% of survey respondents reported being very satisfied with the overall program.  Most respondents used the online ordering platform (91%) to request their kits, and nearly all indicated it functioned properly. 

  42. Slide 42: High Energy Use Pilot Update

    High Energy Use Pilot Update (= DUKE wv

  43. Slide 43: High Energy Usage Assistance

    High Energy Usage Assistance NORTH CAROLINA (DEC) & SOUTH CAROLINA (DEP)

  44. Slide 44: DEC NC High Energy Usage Assistance Production

    DEC NC High Energy Usage Assistance Production HEUP DEC Production by County Goal- Audit Audits Actual Goal-Participants Actual Forsyth 305 159 290 127 Guilford 280 148 250 121 Mecklenburg 480 113 460 95 Total 1065 420 1000 343 Production Insights  Production Forecast Q4 & Q1 2025:  Renter/Landlor

  45. Slide 45: DEC NC High Energy Usage Assistance Production

    DEC NC High Energy Usage Assistance Production NC DEC High Energy Usage Assistance Cumulative Total Percentage of homes receiving measure Quantity of Participants 343 Quantity of EE Measures Installed 1265 HVAC Replacement 64 18.66% Heat Strip to Heat Pump 3 0.87% Duct Sealing 259 75.51% Comprehensi

  46. Slide 46: DEC NC High Energy Usage Assistance Challenges & Opportunities

    DEC NC High Energy Usage Assistance Challenges & Opportunities  Challenges  Opportunities  Trust and skepticism  In preparation for winter/heat, drive awareness to  Data quality ‘boots on the ground’ agencies and non-profits that  Low customer response rates service the IQ community  Customer

  47. Slide 47: DEP SC High Energy Usage Assistance

    DEP SC High Energy Usage Assistance  Production  Challenges  Official soft launch date of 9/17  Trust and skepticism  Current production  Health & Safety - limited funding within SC for IQ &  4 audits completed with 4 scheduled EE  3 homes EE work completed  We have identified H&S agencies

  48. Slide 48: Customer Feedback

    Customer Feedback Mrs. West stated that she is extremely pleased with the opportunity to participate in the program. She said this is a true blessing from God that we called her because her friend got services from our program last year and she did not think she qualified. She really needs the help

  49. Slide 49: EM&V – Non-Residential

    EM&V — Non-Residential =, DUKE wv

  50. Slide 50: SmartPath

    SmartPath Program Details  Available to all DEC/DEP non-residential electric customers provided they have not opted out of the Energy Efficiency Rider.  Projects are trade ally driven and provides customers with custom incentives for lighting, refrigeration, HVAC, process equipment, and other equi

  51. Slide 51: SmartPath

    SmartPath Process Methodology  Surveyed program participants (n=23; 15 online, 8 phone)  In-depth interviews with program management (n-1), Implementation Contractor (IC) staff (n=1); Trade Allies (n=13) Process Evaluation Key Findings  Some dissatisfaction with the online application process; pe

  52. Slide 52: Suggestions for New Non-Res Programs

    Suggestions for New Non-Res Programs

  53. Slide 53: Priorities for 2025

    Priorities for 2025  Aid in IRA distributions with SEOs  Connecting EE savings to greenhouse gas emissions  EM&V Recommendations  Renters receiving EE with Duke programs  Non-Res program develop – DR and EE  SC BYOB for DR  Updates around Income-Qualified Multifamily Properties 53

  54. Slide 54: Wrap Up, Scheduling, Topics for Future Collaborative Meetings

    Wrap Up, Scheduling, Topics for Future Collaborative Meetings Carolinas DSM/EE Collaborative - Duke Energy (duke-energy.com)

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