Slide 1: Quarterly information at March 31, 2023
Quarterly information at March 31, 2023 (January 1, 2023 – March 31, 2023) April 25, 2023
Slide 2: Disclaimer
Disclaimer All forward-looking statements reflect Teleperformance management’s present expectations of future events and are subject to a number of factors and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. For a detailed de
Slide 3: Q1 2023 highlights and FY 2023 outlook
01. Q1 2023 highlights and FY 2023 outlook 02. Detailed quarterly information for Q1 2023 03. Q&A
Slide 4: Solid, diversified growth
Solid, diversified growth €m Change (%) LFL excl. Q1 2023 Q1 2022 Like-for- Covid Reported like** Contracts* €/$ exchange rate (12-months average) €1 = US$1.07 €1 = US$1.12 Revenue 2,006 1,962 +8.6% +1.9% +2.2% • Like-for-like growth excluding Covid Contracts: +8.6% o Strong momentum in the social m
Slide 5: Strong growth outlook for 2023 and revised targets
Strong growth outlook for 2023 and revised targets • Continued robust sales momentum in 2023 • Revised targets given the change in the internal dynamics of the business with no impact on the Group’s net creation of value: o LFL revenue growth targets excluding Covid contracts: between +8% and +10%*
Slide 6: Multiple use cases underway with TP GPT
• Teleperformance has had an Application Layer to connect with OpenAI since 2021 • Multiple use cases underway and Teleperformance has developed it own GP product, ‘TP GPT’ • Based on Teleperformance’s assessment, there is a potential to automate 20-30% of its volumes over 3 years; possibly a slight
Slide 7: TP GPT: reduced training, handling time and errors
Greeting& Intent Post call Fulfillment Confirmation Authentication Discovery wrap-up TOTAL 7:04 MIN. 00:29 01:27 03:35 00:46 00:47 TP GPT Analyzes the intent TP GPT Guides the agent 1 3 and offers relevant based on speech and screen 1 2 3 4 context and suggests relevant automation sequences, knowled
Slide 8: Detailed quarterly information for Q1 2023
01. Q1 2023 highlights and FY 2023 outlook 02. Detailed quarterly information for Q1 2023 03. Q&A
Slide 9: Revenue growth analysis
Revenue growth analysis +8.6% LFL excl. impact from Covid support contracts contribution • Revenue growth: +1.9% LFL (€m) 2,006 (+2.2% as reported) +19 +168 1,962 (12) 1,950 (131) • +8.6% like-for-like gain, excluding impact from Covid support contracts • Unfavorable currency effect: declines agains
Slide 10: Revenue by activity
Revenue by activity Change (%) Core Services & D.I.B.S.: +7.3% LFL Revenue (€m) LFL excl. Covid Q1 2023 Q1 2022 Like-for-like* support Reported growth excluding “Covid support contracts** contracts” Core Services & D.I.B.S. 1,685 1,711 -0.4% +7.3% -1.6% • Robust and diversified client - North Americ
Slide 11: Core Services & D.I.B.S. – North America & APAC
Core Services & D.I.B.S. – North America & APAC Q1 2023 vs. Q1 2022 (€m) • Continued acceleration of growth in offshore activities in India and the Philippines to the detriment of US domestic activities, of which +0.8% LFL deflationary impact was slightly negative on 646 revenue 628 • Sustained reve
Slide 12: Core Services & D.I.B.S. – LATAM
Core Services & D.I.B.S. – LATAM Q1 2023 vs. Q1 2022 (€m) • Satisfactory performance given the high basis of comparison • Robust growth in Travel, the social media, online entertainment and financial services +7.0% LFL sectors 396 382 • Particularly strong growth in Colombia and Peru • More limited
Slide 13: Core Services & D.I.B.S. – Europe & MEA
Core Services & D.I.B.S. – Europe & MEA Q1 2023 vs. Q1 2022 (€m) • Confirmation of the strong performance (+13.6% LFL excluding Covid support contracts) posted since H2 2022 +13.6% LFL* 701 • Impact of the end of Covid support contracts at 643 the end of 2022 in the Netherlands, France and -5.7% LFL
Slide 14: Specialized Services
Specialized Services Q1 2023 vs. Q1 2022 (€m) • Continued recovery of TLScontact's business, supported by recent reopening of China's economy +17.0% LFL • Continued sustained growth of LanguageLine 321 Solutions: • Favorable basis of comparison in Q1 251 • Continued swift ramp-up of video interpreti
Slide 15: Q&A
01. Q1 2023 highlights and FY 2023 outlook 02. Detailed Quarterly information for Q1 2023 03. Q&A
Slide 16: teleperformance.com
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