Tui Ag · XETR:TUI1
Tui — FY2022 Earnings Presentation
15 slides from Tui's earnings presentation, Dec 14, 2022
Slide 1: FY22 Results Presentation – Strategy Update
FY22 RESULTS PRESENTATION – STRATEGY UPDATE 14 December 2022
Slide 2: Tourism remains a growth sector – fundamentals remain attractive
Tourism remains a growth sector – fundamentals remain attractive TRAVEL IS A MEGA TREND Favourable demographic Experiences Tourism growth above GDP – supported by high disposable The new lifestyle & global a multi-year growth industry income and longevity trend in travel 2
Slide 3: CEO priorities
CEO priorities Grow New New products market share customers Strong focus on quality Sustainability as opportunity Winning team 3
Slide 4: Grow market share – Broadening the TUI funnel
Grow market share – Broadening the TUI funnel Attracting existing & new customers with new products… Customers New customers New customers 21m1 Tour operator - 13 regions Distribution On- / Offline / App CROSS- & UPSELLING 133 aircraft2 Tours & Activities 418 hotels2 More More differentiated differe
Slide 5: Grow market share – Growth opportunities in Markets & Airlines
Grow market share – Growth opportunities in Markets & Airlines Markets & Airlines Market Split Est.TUI Future Market Our opportunities By Product1 Share Today2 Growth Grow market share in our traditional Wholesale package market – be more agile & more competitive Acco-only ~35% 1-5% Leverage the
Slide 6: Grow market share – Growth opportunities in Holiday Experiences
Grow market share – Growth opportunities in Holiday Experiences Holiday Experiences Market Split by TUI Our opportunities Future Market Product1 Participation Growth2 Developing our strong hotels & cruise brands Strong differentiated Grow through new differentiated products leisure hotel brands
Slide 7: New products – Heartland products & future growth
New products TUI’s Heartland products & future growth to attract new customers SUN & BEACH… …WEEKEND TRIPS … Wholesale package …DYNAMIC PACKAGING… Accommodation- & Flight-only …EXPERIENCES & … HOTELS & CRUISES… … TOURS TICKETS… TUI Heartland products TUI Future growth 7
Slide 8: New customers – extending TUI's appeal in existing & untapped segments
New customers – extending TUI’s appeal in existing & untapped customer segments with new products • TUI has a strong market share in the TUI Heartland TUI Future traditional Heartland segments • The traditional Heartland products Smart tanners form a smaller proportion of the total Deal-driven, leis
Slide 9: Bring more customers into TUI's central customer ecosystem
Bring more customers into TUI’s central customer ecosystem Leverage TUI brand Wholesale Package Hotels App-centric Holiday Experiences Markets & Airlines Dynamic Package CRM TUI Musement Customer Accomm. One customer account, Only/Tours loyalty programme Cruise (+ further initiatives) Flight Only 9
Slide 10: CEO priorities
CEO priorities Grow New New products market share customers Strong focus on quality Sustainability as opportunity Winning team 10
Slide 11: Strong focus on quality – Customer happiness is at our core
Strong focus on quality – Customer happiness is at our core Our ambition is to improve NPS 461 & CSAT 8.42 further TUI’s continuous improvement cycle Live Happy - Delivering on our customer promise Monitor implemented Measured through Measured throughNPS NPS actions to deliver a seamless journey Mak
Slide 12: Sustainability as opportunity
Sustainability as opportunity – Our ambition is to be industry-leading in achieving net-zero & we aim for this well before 2050 People Planet Progress • Boost positive impacts of our industry • Commitment to achieve net-zero emissions • Enabling 20m customers/year to make • Empower a generation of s
Slide 13: Winning team: Let's TUI it
Winning team: Let’s TUI it – let’s do it the TUI way! Talent acquisition & talent Upskilling programmes & attraction irresistible employer brand Diversity, equity, inclusion Global all-inclusive culture strategy & wellbeing initiatives Strong focus on execution, Leadership entrepreneurship & employe
Slide 14: CEO Priorities – Summary
CEO Priorities – Summary “We’re playing to win.” Sebastian Ebel Grow Market Share: We will drive profitable growth by doing things better and by building on our strengths. New Products: By growing our product range – Acco-Only, Flight-Only, Tours, Dynamic Packaging, Cars, Ancillaries – and incre
Slide 15: Analyst and Investor Enquiries
ANALYST AND INVESTOR ENQUIRIES Nicola Gehrt, Group Director Investor Relations Tel: +49 (0)511 566 1435 Adrian Bell, Senior Investor Relations Manager Tel: +49 (0)511 566 2332 James Trimble, Investor Relations Manager Tel: +44 (0)1582 315 293 Stefan Keese, Investor Relations Manager Tel: +49 (0)511