Cholamandalam Investment And Finance Co. Ltd. · NSE:CHOLAFIN
Cholamandalam Investment And Finance — ESG Presentation (July 2024)
29 slides from Cholamandalam Investment And Finance's sustainability presentation, Jul 1, 2024
Slide 1: ESG Presentation Jul'24 – Sep'24
ESG PRESENTATION JUL’24 – SEP‘24 1
Slide 2: Contents
Contents Customer Relationship ESG at Chola Management Regulatory compliance and ESG Governance Structure Accountability Policies aligned with SDG Fair Practice Code ESG Rating and Ranking Code of Conduct Environmental Consciousness Customer Cyber Information People Power Customer Escalation Matrix
Slide 3: Environmental, Social & Governance (ESG) at Chola
Environmental, Social & Governance (ESG) at Chola ESG Framework at Chola: This framework guides us to reinforce principles of ESG in all aspects of the company’s businesses and focus its efforts on responsible products, improving efficiency, people power and environmental consciousness aligned with
Slide 4: ESG Governance Structure
ESG Governance Structure Board – The final authority for all the major policy and sustainability reports related to ESG CSR Committee – This Committee comprises of Chairman, an independent Director and a non- executive Director to support and advise Board on the Board company’s policies, strategies
Slide 5: Policies aligned with SDG
Policies aligned with SDG Complied SDG (Yes/No) Sl. N Chola Policies 1 Internal job posting policy Yes SDG 8 2 Conduct Outside office Yes SDG 11 & 16 3 Diversity Policy Yes SDG 5 & 8 4 Driving Safely Policy Yes SDG 3 5 Employee Leave Policy Yes SDG 8 6 Emergency Loan/ Employee Loan policy Yes SDG 8
Slide 6: Policies aligned with SDG
Policies aligned with SDG Complied SDG Sl. N Chola Policies (Yes/No) 17 Whistle blower policy Yes SDG 8 & 16 18 Work days condition of employment Yes SDG 8 19 Work days condition of employment (CFF) Yes SDG 8 20 Policy on Material Subsidiaries Yes SDG 11 21 Code of Conduct For Directors & Senior Man
Slide 7: Chola ESG Rating and Ranking
Chola ESG Rating and Ranking Refinitiv Rating Member of FTSE4Good Index Score of 3.1 Sustainalytics higher score indicates lower risks (Score/rating (0 to 5) higher score are better lower rank indicates lower risk 56 25.2 3.2 3.1 54 24.9 54 25 3.1 24.7 24.8 3 52 24.6 2.9 50 24.4 2.8 2.8 2.8 48 47 24
Slide 8: Environmental Consciousness
E Environmental Consciousness Green Building Waste Carbon • We have constructed our new The Company follows the practice of As an environmentally responsible office building at Guindy, under the waste disposal through approved company we have taken various supervision of a green consultant vendors f
Slide 9: People Power
People Power S Learning & Development ➢ Audit & Credit Appraisal Training was organized for 2,000+ VF employees enhance their financial assessment skill. ➢ Refresher Training was conducted for 7,000+ FOS on Product and Processes. ➢ Artificial Intelligence session for Internal Audit Team to introduce
Slide 10: People Power
People Power Empowering Communities ➢ Key focus areas, are ongoing projects of Health, Water and Sanitation, Education, Arts & Culture, Sports, Rural Development, Environmental Sustainability, Research and Development, Road Safety. ➢ refer link areas of implementation, reach and/or beneficiaries Div
Slide 11: Responsible Products
G Responsible Products • Financing of Commercial, Passenger, Two-wheelers, Tractors and Construction Equipment in both New and Vehicle Used Vehicles across 1461 branches PAN India • Retail customers especially in smaller towns and rural areas Financing • 65% of disbursements are to micro & small ent
Slide 12: Responsible Process
G Responsible Process • Enabling organised credit to First time borrowers and ‘ New-to-credit’ customers Access to • Partnerships to use advanced techniques to appraise and underwrite customers (for unsecured Personal Loans), in the monthly income range of INR 15000-20000, in underserved professions
Slide 13: Improving Efficiency
G Improving Efficiency Digitization Effective Governance Corporate Governance Privacy & Data Security Digitization Policy review at board level on periodic basis; Policies and process in place to enable highest standards in governance and Businesses and functions aligned towards Training on data sec
Slide 14: Internal Awareness Campaign
Internal Awareness Campaign 14
Slide 15: Customer Relationship Management
Customer Relationship Management G Charter of Customer Rights • Right to Equitable and Fair Treatment • Right to Privacy and customer confidentiality • Right to Transparency • Right to Grievance Redressal and Compensation • Right to Suitability 15
Slide 16: Regulatory compliance and Accountability
Regulatory compliance and Accountability 16
Slide 17: Fair Practice Code
Fair Practice Code G • Appearance Matters • It's Right time to Contact • Refrain from Spray Painting • Peaceful Repossession • Strict No to Personal Humiliation • Watch your Language 17
Slide 18: Code of Conduct
Chola Enter a better life Do's G Respect your customers: Follow Chola's five lights Always take ownership to resolve the complaint and provide complete resolution Always put yourselt in the customer’ s shoes before responding to their query Be transparent with customers on company's arievance escala
Slide 19: Customer Cyber Information
Customer Cyber Information G E-Mail Phishing Threat & Prevention Impersonation Calls / Scams This is regarding to “Impersonation Calls / Scams” Scammers mimic genuine organisations or authorities, such as “Our organization, Senior Management Officials of the Reserve Bank Of India” via mobile phone c
Slide 20: Customer Escalation Matrix
G Customer Escalation Matrix 20
Slide 21: Social Media Google Review
G Social Media Google Review 5 4.7 4.5 4.5 4.2 4 3.8 3.5 3 2.5 2 1.5 1 0.5 0 Mar'24 Jun'24 Sep'24 Nov'24 4.7 rating is based on 4th Nov’24 21
Slide 22: Sustainability achievements
Sustainability achievements E GOAL: Support greener environment through Electric Vehicles (EV’s) financing.. Target: Achievement: • Support the cause of a greener environment through • EV loan disbursements were INR 77.41 Cr in QTD initiating electric vehicle financing and attempting to Sep’23. Pres
Slide 23: Sustainability achievements
Sustainability achievements E • GOAL: Establish green operational measures across all office branches and raise green awareness among employees and key stakeholders including customers, visitors, CSR recipients etc Target: Achievement: • Achieve green building status for corporate • Green building s
Slide 24: Sustainability achievements
Sustainability achievements E S GOAL: Continue to focus on providing credit to transport entrepreneurs, new to credit customers and first- time buyers and users Achievement: Target: • We are majorly present in in Tier III+ cities • Continue to have strong focus towards ensuring financial which makes
Slide 25: Sustainability achievements
G Sustainability achievements GOAL: Implement best-in class data protection tools and IT governance to ensure 0% data breaches in customer data protection Target: Achievement: • We will organize periodic • Continuous cyber awareness information security activity through Phishing awareness programs a
Slide 26: Chola – Risk Culture
Chola – Risk Culture Risk governance & reporting | Clearly defined roles & responsibilities for effective corporate governance Organization structure setup to ensure effective governance Well-defined tracking mechanism & review cadence 1 RCSA (Risk control and self-assessment) conducted across • Ove
Slide 27: Chola – Risk Culture
Chola – Risk Culture Regulatory & compliance risk | Governance further strengthened by robust compliance mechanisms Regular Independent Audit Annual review and approval of all Committee meetings held key policies by the Board Specific focus on review of compliance of policies and processes Monthly c
Slide 28: Chola – Risk Culture: Cyber risk
Chola – Risk Culture Cyber risk | Regular monitoring & strong internal processes to prevent, detect & mitigate cyber risk People Process Tools & Technology •1 Well-equipped, adept 3 Continued effort towards 5• Continuous expansion of team of security strengthening protocols suite of tools to monitor
Slide 29: Thank You
THANK YOU CHOLAMANDALAM INVESTMENT AND FINANCE COMPANY 29
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