Servicenow, Inc. · NYSE:NOW
Servicenow — Technical Presentation (2017)
23 slides from Servicenow's technical presentation, 2017
Slide 1: Now Platform Technology Deep Dive
Now Platform Technology Deep Dive Dragan Preocanin Dylan Lindgren APJ Platform Innovation Team Lead APJ Platform Innovation Team – Senior UI Developer ServiceNow ServiceNow © 2017 ServiceNow All Rights Reserved 1
Slide 2: Safe Harbor
Safe Harbor This presentation contains “forward‐looking” statements that are based on our management’s beliefs and assumptions and on information currently available to management. We intend for such forward‐looking statements to be covered by the safe harbor provisions for forward‐looking statement
Slide 3: Agenda
Agenda • ServiceNow solutions on the Now Platform • Key capabilities highlights • Customer success examples © 2017 ServiceNow All Rights Reserved 3
Slide 4: Speaker Introduction
Speaker Introduction NAME: Dragan Preocanin TITLE: APJ Platform Innovation Team Lead FUNCTION: Solution Consulting COMPANY: ServiceNow EXPERIENCE: 5 Years in ServiceNow Solution Consulting EXPERTISE: Solution Architecture, Workflow/Orchestration, ServiceNow Application Creation © 2017 ServiceNow All
Slide 5: Speaker Introduction
Speaker Introduction NAME: Dylan Lindgren TITLE: APJ Platform Innovation Team – Senior UI Developer FUNCTION: Solution Consulting COMPANY: ServiceNow EXPERIENCE: 1 Year in ServiceNow Solution Consulting, 2 years in ServiceNow Services EXPERTISE: Full Stack Web Development, Service Portal, ServiceNow
Slide 6: ServiceNow System of Action
ServiceNow® System of Action™ Cloud Services IT SECURITY CUSTOMER SERVICE HR BUSINESS APPS Anomaly Peer Performance Predictive Detection Benchmarking Forecasting Modeling ..... ..... ... ..... ..... ......... ........ ........ Now .... ....... ...... .... Intelligent Automation Engine Platform™ Serv
Slide 7: Now Platform
Now Platform™ Notify Visual Task Board Connect Push SMS Service Portal Email Mobile User Experience & Notification Services Developer Git Automated Studio Code Delegated Portal Widget Script Intelligent Instance Integration Testing IDE Sharing Development Editor Debugger Integration Automation Servi
Slide 8: Now Platform
Now Platform™ Notify Visual Task Board Connect Push SMS Service Portal Email Mobile User Experience & Notification Services Developer Git Automated Studio Code Delegated Portal Widget Script Intelligent Instance Integration Testing IDE Sharing Development Editor Debugger Integration Automation Servi
Slide 9: Create Amazing User Experiences On Any Device
Create Amazing User Experiences On Any Device Go Native. Go Mobile. Key Highlights: • Native Mobile Apps: Consistent experience regardless of device • Service Portal Designer: Design an experience and instantly preview renderings across devices • Guided Tour Designer: Show users how to navigate any
Slide 10: Now Platform
Now Platform™ Notify Visual Task Board Connect Push SMS Service Portal Email Mobile User Experience & Notification Services Developer Git Automated Studio Code Delegated Portal Widget Script Intelligent Instance Integration Testing IDE Sharing Development Editor Debugger Integration Automation Servi
Slide 11: Unleash Innovation
Unleash Innovation No Code to Pro Code. Complete Control. Key Highlights: • Studio IDE: Leading tool set integrations and predefined options • Delegated Development: App resource allocation & enforcement • Automated Testing Framework: Create, save, and run automated tests © 2017 ServiceNow All Right
Slide 12: Now Platform
Now Platform™ Notify Visual Task Board Connect Push SMS Service Portal Email Mobile User Experience & Notification Services Developer Git Automated Studio Code Delegated Portal Widget Script Intelligent Instance Integration Testing IDE Sharing Development Editor Debugger Integration Automation Servi
Slide 13: Connect All Data and Processes Across Your Enterprise
Connect All Data and Processes Across Your Enterprise No Data Silos. No Process Boundaries. Key Highlights: • CMDB: Single data model and system of record • Orchestration: Codeless activity designer & templates to share data between activities • MetricBase: capture and process time series data in re
Slide 14: Now Platform
Now Platform™ Notify Visual Task Board Connect Push SMS Service Portal Email Mobile User Experience & Notification Services Developer Git Automated Studio Code Delegated Portal Widget Script Intelligent Instance Integration Testing IDE Sharing Development Editor Debugger Integration Automation Servi
Slide 15: Integrate Anything Across Enterprise Systems
Integrate Anything Across Enterprise Systems Integrations Without Boundaries @ EMAIL FILE (CSV, EXCEL, XML) SCHEDULED JOBS LDAP WORKFLOW WEB SERVICES (SOAP/REST) BUSINESS RULES RULES DATABASE (JDBC) EVENTS MID POWERSHELL SERVER MANUAL INTERACTION SHELL SCRIPTS JAVA Key Highlights: • MID Server: Faci
Slide 16: Now Platform
Now Platform™ Notify Visual Task Board Connect Push SMS Service Portal Email Mobile User Experience & Notification Services Developer Git Automated Studio Code Delegated Portal Widget Script Intelligent Instance Integration Testing IDE Sharing Development Editor Debugger Integration Automation Servi
Slide 17: Reliable Built-in Security & Compliance
Reliable Built-in Security & Compliance Data Protection. Day One Compliance. What customer sees • ISO 27001, 27018 • SSAE 16 SOC 1 Type 2 • SSAE 16 SOC2 Type 2 • FedRAMP Moderate JABP-ATO • US DoD Impact Level 2 What everyone else sees • EU Privacy Shield • Multi-Tier Cloud Security Standard (Singap
Slide 18: Now Platform
Now Platform™ Notify Visual Task Board Connect Push SMS Service Portal Email Mobile User Experience & Notification Services Developer Git Automated Studio Code Delegated Portal Widget Script Intelligent Instance Integration Testing IDE Sharing Development Editor Debugger Integration Automation Servi
Slide 19: Intelligently Automate Your Business Processes
Intelligently Automate Your Business Processes Automatically categorize and route work based on personalized adaptive intelligence Key Highlights: Agent Intelligence: • Auto-assign Categories, Priorities and Groups • Automate task dispatching • Extend with APIs © 2017 ServiceNow All Rights Reserved
Slide 20: Desjardins: Rapid Application Development
Desjardins: Rapid Application Development Place screenshot here PROBLEM SOLUTION R E S U LT S • Over 3,000 legacy apps on Lotus Notes • Migrate Lotus Notes apps to ServiceNow • 3X faster application development and • Poor end user app experience • Use Agile development practices delivery • Slow, ted
Slide 21: Cox Automotive: Safety Automation App
Cox Automotive: Safety Automation App Place screenshot here Place screenshot here PROBLEM SOLUTION R E S U LT S • Average 6 claims per 100 FTE’s per year • Keep surveys easy for Auction Team • $2.3M average annual cost avoidance at an average cost of $7M Members to complete (3000% ROI) • 95 Customer
Slide 22: Need More Info?
Need More Info? Customer Resources on Servicenow.com Analyst Research eBooks © 2017 ServiceNow All Rights Reserved 22
Slide 23: Top Takeaways
Top Takeaways 1 2 3 Build the Break application Connect your data applications your backlogs by and processes with users will actually extending your intelligent use development automation resources © 2017 ServiceNow All Rights Reserved 23