Slide 1: Q4 2024 Earnings Results
Q4 2024 Earnings Results February 13, 2025 ©2025 TWILIO INC. ALL RIGHTS RESERVED
Slide 2: Legal Disclaimer
Legal Disclaimer This presentation and the accompanying conference call contain This presentation and the accompanying conference call also forward-looking statements within the meaning of the federal contain non-GAAP financial measures. The non-GAAP financial securities laws, including statements abo
Slide 3: Financial Overview
Financial Overview ©2025 TWILIO INC. ALL RIGHTS RESERVED 3
Slide 4: Total Company Results
Total Company Results Q4 2024 FY 2024 Total Revenue $1,195M $4,458M Y/Y Revenue Growth 11% 7% Y/Y Organic Revenue Growth 11% 9% Non-GAAP Gross Profit $621M $2,364M Non-GAAP Gross Margin 52.0% 53.0% Non-GAAP Income from Operations $197M $714M Non-GAAP Operating Margin 16.5% 16.0% Free Cash Flow $93M $
Slide 5: Communications Results
Communications Results Q4 2024 FY 2024 Communications Revenue $1,121M $4,160M Y/Y Communications Revenue Growth 12% 8% Y/Y Communications Organic Revenue Growth 12% 9% Communications Non-GAAP Gross Profit $567M $2,146M Communications Non-GAAP Gross Margin 50.6% 51.6% Communications Non-GAAP Income fr
Slide 6: Segment Results
Segment Results Q4 2024 FY 2024 Segment Revenue $74M $298M Y/Y Segment Revenue Growth (1%) 1% Segment Non-GAAP Gross Profit $54M $218M Segment Non-GAAP Gross Margin 72.3% 73.3% Segment Non-GAAP Loss from Operations ($10M) ($63M) Segment Non-GAAP Operating Margin (13.6%) (21.0%) Segment Dollar-Based N
Slide 7: Q1 2025 & Full Year 2025 Guidance
Q1 2025 & Full Year 2025 Guidance Q1 2025 Guidance: ● Total revenue: $1.130 billion to $1.140 billion, up 8% to 9% year-over-year ● Non-GAAP income from operations: $180 million to $190 million ● Non-GAAP diluted earnings per share1: $0.88 - $0.93 ● Non-GAAP weighted average diluted shares outstandi
Slide 8: Quarterly Revenue
Quarterly Revenue 11% Q4’24 Total Revenue Growth Y/Y 12% Q4’24 Communications Revenue Growth Y/Y (1%) Q4’24 Segment Revenue Growth Y/Y Note: Numbers are rounded to the nearest million (other than percentages). ©2025 TWILIO INC. ALL RIGHTS RESERVED 8 8
Slide 9: Quarterly Organic Revenue Growth
Quarterly Organic Revenue Growth 11% Q4’24 Organic Revenue Growth Y/Y Note: Organic revenue and organic revenue growth are non-GAAP financial measures. See Appendix for non-GAAP definitions and reconciliations. Note: As a full year has elapsed since Twilio’s 2023 divestitures, starting in the third qu
Slide 10: Dollar-Based Net Expansion Rate
Dollar-Based Net Expansion Rate Note: See Appendix for our definition of Dollar-Based Net Expansion Rate. ©2025 TWILIO INC. ALL RIGHTS RESERVED 10 10
Slide 11: Top Active Customer Accounts as a % of Total Revenue
Top 10 Active Customer Accounts as a % of Total Revenue Note: See Appendix for our definition of Active Customer Accounts. ©2025 TWILIO INC. ALL RIGHTS RESERVED 11 11
Slide 12: Non-GAAP Gross Profit
Non-GAAP Gross Profit 10% Q4’24 NON-GAAP GROSS PROFIT GROWTH Y/Y Note: Non-GAAP gross profit and non-GAAP gross profit growth are non-GAAP financial measures. See Appendix for non-GAAP definitions and reconciliations. ©2025 TWILIO INC. ALL RIGHTS RESERVED 12 12
Slide 13: Non-GAAP Income from Operations
Non-GAAP Income from Operations 16% Q4’24 NON-GAAP OPERATING MARGIN $714M FY24 NON-GAAP INCOME FROM OPERATIONS 16% FY24 NON-GAAP OPERATING MARGIN Note: Non-GAAP income from operations and non-GAAP operating margin are non-GAAP financial measures. See Appendix for non-GAAP definitions and reconciliatio
Slide 14: Stock-Based Compensation Expense
Stock-Based Compensation Expense 13% Q4’24 STOCK-BASED COMPENSATION AS A % OF REVENUE 3.3% FY24 NET BURN1 (BEFORE SHARE REPURCHASES) 1 Net burn is calculated as the number of employee stock units granted in a year net of forfeitures and divided by the prior year ending share count. Does not include
Slide 15: Free Cash Flow
Free Cash Flow 8% Q4’24 FREE CASH FLOW MARGIN $657M FY24 FREE CASH FLOW 15% FY24 FREE CASH FLOW MARGIN Note: Free cash flow and free cash flow margin are non-GAAP financial measures. See Appendix for non-GAAP definitions and reconciliations. ©2025 TWILIO INC. ALL RIGHTS RESERVED 15 15
Slide 16: Q4 2024: Representative Customer Wins
Q4 2024: Representative Customer Wins ©2025 TWILIO INC. ALL RIGHTS RESERVED 16
Slide 17: Top Customer Wins from the Quarter
Top Customer Wins from the Quarter Communications: ● Twilio closed a cross-sell deal with a leading online rug retailer. In the span of a week, the customer went from having no SMS marketing presence to scaling a robust campaign that resulted in 1.5M messages sent over the course of Cyber Week, a te
Slide 18: Top Customer Wins from the Quarter (cont.)
Top Customer Wins from the Quarter (cont.) Communications (continued): ● During the quarter, Twilio signed a deal with a leading B2C delivery company. In an effort to reduce delivery failures and time to deliver, they leveraged Twilio's Branded Calling feature, which led to a 3% improvement in succes
Slide 19: Top Customer Wins from the Quarter (cont.)
Top Customer Wins from the Quarter (cont.) Segment: ● Twilio closed the largest Segment deal ever in Q4 with one of the world's largest financial services companies. By expanding its use of Twilio Segment, they are able to power real-time, behavior-based routing that reduces latency for customers and
Slide 20: FY24 Customer Success Stories
FY24 Customer Success Stories Click customer name to learn more ● Camping World - With Segment, data-driven paid media efforts saw a substantial 35% increase in conversions, defined as a lead submission. Additionally, they saw a 16% decrease in cost-per-lead due to cleaner and properly implemented dat
Slide 21: Thank you!
Thank you! ©2025 TWILIO INC. ALL RIGHTS RESERVED
Slide 22: Appendix
Appendix ©2025 TWILIO INC. ALL RIGHTS RESERVED 22
Slide 23: Forward-Looking Statements
Forward-Looking Statements This presentation and the accompanying conference call contain forward-looking statements The outcome of the events described in these forward-looking statements is subject to within the meaning of the federal securities laws. Forward-looking statements generally known and
Slide 24: Operating Metrics
Operating Metrics We review a number of operational and financial metrics, including Active Customer Active Customer Accounts. We define an Active Customer Account at the end of any period Accounts and Dollar-Based Net Expansion Rate, to evaluate our business, measure our as an individual account, as
Slide 25: Operating Metrics
Operating Metrics Dollar-Based Net Expansion Rate. Our Dollar-Based Net Expansion Rate compares the We believe that measuring Dollar-Based Net Expansion Rate, on an aggregate basis and at the total revenue from all Active Customer Accounts and customer accounts from Zipwhip in a segment level, provi
Slide 26: Non-GAAP Financial Measures
Non-GAAP Financial Measures In addition to financial information presented in accordance with U.S. generally accepted Non-GAAP Gross Profit and Non-GAAP Gross Margin. For the periods presented, we define accounting principles (“GAAP”), this presentation and the accompanying conference call non-GAAP gro
Slide 27: Non-GAAP Financial Measures
Non-GAAP Financial Measures Non‑GAAP Net Income (Loss) Attributable to Common Stockholders and Non‑GAAP Net Organic Revenue Growth. For the periods presented, we calculate organic revenue growth Income (Loss) Per Share Attributable to Common Stockholders. For the periods by dividing (i) organic reve
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