Slide 1: Service Now: New Support System
Nayax CONNECT 2023 Service Now: New Support System Oded Frenkel Aryeh Jaffe NYAX | Nasdaq Listed
Slide 2: Introducing ServiceNow
Introducing servicenow Why? * Self-service functionalities » Better service experience for customer & support agents * Scalability to support Nayax’s growth * Brings every part of the organization (NOC, R&D, DevOps & Support) to one platform What? » Cloud-based CRM software platform » Supports IT Se
Slide 3: Benefits of ServiceNow
Benefits of servicenow Improve customer experience with self-service support and knowledge. Active monitoring for issues and machine learning. Assign tasks across the enterprise. & Prevent future calls.
Slide 4: Customer Portal: Knowledge Base
Customer Portal: Knowledge Base Nayax 2» cone pont Yoldge Wyss Tous QQ mary soo : Find Answers, Faster you need when you need them e Knowledge of: Help Request Something Browse and search for articles, rate or Contact support to report anissue Browse the catalog for the items and submit feedback. se
Slide 5: Integrations
Integrations servicenow salesforce @W Jira Nayax (DCS) de
Slide 6: Customer Journey
Customer Journey Case assigned to Tier 1 Agent e @ Case raised by Call/Chat/Email/ Customer Portal Case escalated to HQ T2 CSM Overview Video Issue resolved back to T2>T1>Customer Incident created GIRA) to R&D
Slide 7: ServiceNow Next Steps
servicenow. Next Steps * SNOW will improve customer experience. * SNOW will increase efficiency & will reduce cost. How partners can take a part in SNOW: Onboarding of Ql partners to SNOW. Q3 @ e e Introduction to SNOW @2 SNOW will become a platform: Informational mandatory ticketing system. meeting
Slide 8: Nayax
Nayax CONNECT 2023 NYAX | Nasdaq Listed