Ten Lifestyle Group Plc · LSE:TENG

Ten Lifestyle — FY2024 Earnings Presentation

39 slides from Ten Lifestyle's earnings presentation, Nov 13, 2024

Slide 1: Annual Report and Accounts for the Year Ended 31 August 2024
ANNUAL REPORT AND ACCOUNTS FOR THE YEAR ENDED 31 AUGUST 2024 November 2024 Prepared for Investors FY2024. © Copyright Ten Lifestyle Group 2024. All rights reserved. 1 ×
Slide 2: The Lana - Dorchester Collection, Dubai
• • • • • • The Lana - Dorchester Collection, Dubai – part of Ten’s Global Hotel Collection Prepared for Investors FY2024. © Copyright Ten Lifestyle Group 2024. All rights reserved. 2 ×
Slide 3: FY2024 highlights
• ▪ • • • • ▪ • ▪ • • 1 Net Revenue includes the direct cost of sales relating to certain member transactions managed by the Group. 2 Adjusted EBITDA is operating profit/(loss) before interest, taxation, amortization, depreciation, share-based payment expense, and exceptional items. 3 Adjusted EBITD
Slide 5: To become the world's most trusted service platform
To become the world’s most trusted service platform, working behind global brands A starter at Le Manoir aux Quat’Saisons, Oxfordshire – a Ten Dining partner Prepared for Investors FY2024. © Copyright Ten Lifestyle Group 2024. All rights reserved. 5 ×
Slide 7: Ten's Case Studies
• • ▪ ▪ • • ➢ Lean more about Ten’s Case Studies a: tenlifestylegroup.com/what-ten-does/case-studies/ Prepared for Investors FY2024. © Copyright Ten Lifestyle Group 2024. All rights reserved. 7 ×
Slide 8: Ten's member proposition: hotels, dining, entertainment, retail
• Fully licensed service • Aim = “The world’s best • Ten Box Office • Exclusive offers on • Member events • In-depth City Guides • Exclusive benefits at dining recommendation • Access to the best luxury lifestyle brands • Online Masterclasses • Articles and interviews 4,900+ 4* & 5* and booking serv
Slide 9: Loyalty market position and long-term contracts
• • • Tech and Proposition 0.2% of customer loyalty #1 in tech and assets investment improves client market in financial services ROI and efficiency, driving Long-term contracts, global, more scale and profit. THE best way to organise engaged HNWI member lifestyle and travel needs base Prepared for
Slide 11: Platform Status and Next Steps
Platform Status Next steps Large member base and Scaling a maturing global platform Strong travel, dining, retail Iterating, leveraging digital entertainment proposition Winning new contracts, growing Established in financial services existing contracts Allows ‘growth engine’ Profitable and generate
Slide 12: Park Hyatt New York
Image to be updated Park Hyatt New York - part of Ten’s Global Hotel Collection Prepared for Investors FY2024. © Copyright Ten Lifestyle Group 2024. All rights reserved. 12 ×
Slide 13: Income statement for year ending 31 August 2024
• Income statement for year ending 31 August 2024 YOY • £m 2024 2023 change £m £m £m • Revenue 67.3 66.7 0.6 • Net Revenue 62.9 63.0 (0.1) Operating expenses and Other income (50.1) (51.0) 0.9 • Adjusted EBITDA 12.8 12.0 0.8 Adjusted EBITDA % 20.3% 19.1% • Depreciation (3.3) (2.9) (0.4) Amortisation
Slide 14: Net Revenue Growth 2023 vs 2024
Net Revenue Growth 2023 vs 2024 (£m) • ▪ • • • 5 Corporate revenue is Net Revenue from Ten’s corporate clients, including service fees, implementation fees, and fees for the customisation of the Ten Digital Platform. 6 Ten categorises its corporate client contracts based on the annualised value paid
Slide 16: Net Revenue and Adjusted EBITDA by region
Europe Net Revenue by region (£m) £m 2024 2023 % change • £m £m Europe 26.4 25.9 +2% Americas 25.0 25.8 -3% • AMEA 11.5 11.3 +2% 62.9 63.0 -0% Americas • Adjusted EBITDA (£m) £m 2024 2023 Change £m £m £m Europe 10.4 9.2 +1.2 • Americas 0.6 1.9 -1.3 AMEA 1.8 0.9 +0.9 Total 12.8 12.0 +0.8 AMEA Adjuste
Slide 17: Over £55m invested in technology to date
The Group has invested over £55m in the development of our technology to date • Cash Spend on Technology, Platforms, Comms and Infrastructure (£m per FY) • • • Prepared for Investors FY2024. © Copyright Ten Lifestyle Group 2024. All rights reserved. 17 ×
Slide 18: Cashflow
Cashflow £m 2024 2023 YOY change £m £m £m • Profit before tax 0.5 0.9 (0.4) Net finance expense 1.5 0.9 0.6 Working capital changes (1.0) 0.4 (1.4) Non-cash items (share-based payments, 10.0 9.3 0.7 • depreciation and amortisation) Operating cash flow 11.0 11.5 (0.5) • Capital expenditure (0.3) (0.5
Slide 20: Typical Contract and revenue mix
Supplier revenue Typical Contract 12% High-touch Requests ££ Per High-touch Digital Requests £ Per Digital 88% Corporate revenue Total Corporate Client Revenue Long term contracts often with agreed minimums Prepared for Investors FY2024. © Copyright Ten Lifestyle Group 2024. All rights reserved. 20
Slide 21: Eligible and Active Members
Eligible Members have an eligible product, employment, account or card Active Members have used the service at least once in the past 12 offered by a corporate client and have access to the service months Eligible Members in High and Very High value segments (‘000) Total Active Members by value segm
Slide 22: Average Revenue per Active Member by value segment
Average Revenue per Active Member varies by value segment Concierge Revenue per Active Members by value segments (£m) Medium High Very High Prepared for Investors FY2024. © Copyright Ten Lifestyle Group 2024. All rights reserved. 22 ×
Slide 24: Operational update
24 Operational update DINE, an example of our member exclusive dining eZine produced by Content x Ten Prepared for Investors FY2024. © Copyright Ten Lifestyle Group 2024. All rights reserved. 24 ×
Slide 25: Prepared for Investors FY2024. © Copyright Ten Lifestyle Group 2024. All rights reserved.
• • • ▪ • • ▪ ▪ ▪ Prepared for Investors FY2024. © Copyright Ten Lifestyle Group 2024. All rights reserved. 25 ×
Slide 27: Box Office integrated into the Ten Platform
Integrated our Box Office With API integrations to Enhanced the UX/UI of our Members tell us their functionality into the Ten world-leading ticket digital entertainment interests, creating a Platform for fully self-serve providers, we offer members module so members benefit personalised service e.g.
Slide 28: Drives digital adoption, engagement and lowers cost to service
Lowers cost to service Drives digital adoption & each customer vs. engagement exclusive high touch model Client customers can Positive association for access a service they can’t client brand & retention get themselves Further differentiates Personalised to customer brand product offering preference
Slide 30: Four Proposition ESG pillars
Driving sustainable and ethical decision making by focusing on four Proposition ESG pillars 1. 2. 3. 4. Ten’s sustainable Strengthening ESG Visibility of choice Facilitate member’s business practice Proposition to across all channels philanthropic deliver member activities choice B Corp Certified Su
Slide 31: £55m invested in tech including AI, live with 40+ brands
£55m invested in tech including AI, live with 40+ brands across 50+ markets Book flights, hotels, cars and Members tell us their favourite Single sign-on from apps into the Ten Platform housesTen's digital attractions using innovative features. music artists & interests as well as Ten Platform creat
Slide 32: Self-serve and platform enhancements
Self-serve discover and book Optimisation of hotel proposition Remove friction and optimise login CRM. Secure capabilities so Lifestyle functionality for held tables and with improved search and auto- and authentication, includes Managers benefit from innovative CRM benefits "not available to the pu
Slide 33: Coverage and 'Better than the internet' benefits
▪ ▪ Coverage ‘Better than the internet’ benefits ▪ ▪ ▪ ▪ ▪ ▪ Prepared for Investors FY2024. © Copyright Ten Lifestyle Group 2024. All rights reserved. 33 ×
Slide 34: Non-executive directors
Ten Non-exec since 2017 and Ex-McKinsey & Co, Barclays, Executive at TrustPilot. Ex- Ex-IMG Arena, RightMove, Exec / non-exec of high growth HSBC and Revolut Skyscanner CompareTheMarket and Sky companies and tech Technology, growth strategy, risk Technology, travel, customer Built scalable platforms
Slide 36: Additional Clients in new Geographies, Verticals
Additional Clients in new Geographies, Verticals New Clients: New Clients: New Clients: Signed Contracts Contracts In Negotiation Pipeline Current Clients: Current Clients: Current Clients: New Contracts Increased Usage per Active Increased Active Members (Eligible and Active Member Members) Current
Slide 37: Revenue drivers and contract pipeline
• We generate revenue by serving existing Active Members and activating “first time users” from our existing Eligible Member base. Healthy pipeline of new partnership opportunities that will further increase our Eligible Member base. • Our corporate clients pay us to improve the engagement and reten
Slide 39: Prepared for Investors FY2024. © Copyright Ten Lifestyle Group 2024. All rights reserved.
• • • • • • Prepared for Investors FY2024. © Copyright Ten Lifestyle Group 2024. All rights reserved. 39 ×

Ten Lifestyle Group — FY2024 Earnings Presentation on 6ix

Ten Lifestyle — FY2024 Earnings Presentation

Slide 1: Annual Report and Accounts for the Year Ended 31 August 2024

Slide 2: The Lana - Dorchester Collection, Dubai

Slide 3: FY2024 highlights

Slide 4: Prepared for Investors FY2024. © Copyright Ten Lifestyle Group 2024. All rights reserved.

Slide 5: To become the world's most trusted service platform

Slide 6: Prepared for Investors FY2024. © Copyright Ten Lifestyle Group 2024. All rights reserved.

Slide 7: Ten's Case Studies

Slide 8: Ten's member proposition: hotels, dining, entertainment, retail

Slide 9: Loyalty market position and long-term contracts

Slide 10: Growing Proposition, Profitability and Scale

Slide 11: Platform Status and Next Steps

Slide 12: Park Hyatt New York

Slide 13: Income statement for year ending 31 August 2024

Slide 14: Net Revenue Growth 2023 vs 2024

Slide 15: Supplier revenue

Slide 16: Net Revenue and Adjusted EBITDA by region

Slide 17: Over £55m invested in technology to date

Slide 18: Cashflow

Slide 19: JOALI, Maldives

Slide 20: Typical Contract and revenue mix

Slide 21: Eligible and Active Members

Slide 22: Average Revenue per Active Member by value segment

Slide 23: Prepared for Investors FY2024. © Copyright Ten Lifestyle Group 2024. All rights reserved.

Slide 24: Operational update

Slide 25: Prepared for Investors FY2024. © Copyright Ten Lifestyle Group 2024. All rights reserved.

Slide 26: Prepared for Investors FY2024. © Copyright Ten Lifestyle Group 2024. All rights reserved.

Slide 27: Box Office integrated into the Ten Platform

Slide 28: Drives digital adoption, engagement and lowers cost to service

Slide 29: Prepared for Investors FY2024. © Copyright Ten Lifestyle Group 2024. All rights reserved.

Slide 30: Four Proposition ESG pillars

Slide 31: £55m invested in tech including AI, live with 40+ brands

Slide 32: Self-serve and platform enhancements

Slide 33: Coverage and 'Better than the internet' benefits

Slide 34: Non-executive directors

Slide 35: Prepared for Investors FY2024. © Copyright Ten Lifestyle Group 2024. All rights reserved.

Slide 36: Additional Clients in new Geographies, Verticals

Slide 37: Revenue drivers and contract pipeline

Slide 38: Investor Relations contact

Slide 39: Prepared for Investors FY2024. © Copyright Ten Lifestyle Group 2024. All rights reserved.