Singapore Telecommunications Limited · SGX:Z74

Singapore Telecommunications — Investor Day (June 2015)

9 slides from Singapore Telecommunications's investor day presentation, Jun 3, 2015

  1. Slide 1: Allen Lew, CEO Consumer Australia

    3 June 2015 Allen Lew CEO Consumer Australia

  2. Slide 2: 1 As at 30 April 2015

    ECIT UP S% MY PLAN PLUS MY PREPAID MONTHLY UNLIMITED FIXED BB NETFLIX BUNDLES EBITDA UP S% - 3.5m 9G HANDSETS - 86% 4G NATIONAL POP COVERAGE’ - 3,383 4G MOBILE SITES’ 1 As at 30 April 2015 2

  3. Slide 3: Brand, People and Culture

    Brand, People and Culture Truly differentiate our brand, by leading in customer experience to become Australia’s most loved, recommended and service provider Make Optus the best place to work • our customers with video/entertainment • our customers’ • customers through bundles network experience to

  4. Slide 4: Delivering what customers want, in a simple way

    DELIVERING WHAT CUSTOMERS WANT, CC IN A SIMPLE WAY faa FAMILY DATA SHARING UNLIMITED BUNDLES "NETFLIX - a optus

  5. Slide 5: Investing with a clear objective by network type

    1 - Coverage Investing with a clear objective by network type 2 - Capacity ● Trialling small cell technology ● Upgrading capacity on public sites ● 1800MHz and 2300Mhz for 4G capacity ● 3G capacity upgrades 5

  6. Slide 6: Simplifying systems and processes

     Simplify rate plans  Replaces 54 systems for  Increased online capability Consumer Australia with one for sales and service  True bundling of products and integrated platform services on one bill  Social media integration  Greater productivity with reduced  Greater process info transfers bet

  7. Slide 7: Increasing digital take-up and reducing cost

     Increase self serve transactions  Increase digital bill take-up  Increase online sales mix for Mobile, Fixed and Prepaid recharge  Improved productivity with use of technology  Implementation of labour management systems and tools  Reduction in average handling time  Eliminate calls  Short

  8. Slide 8: Driving innovation into our customer offer

    4. DRIVING INNOVATION INTO OUR C MARKET POSITIONING L. ENHANCING 2300MH2 WEB mY OPTUS APP Ready to chat... Joey: Hi there! Welcome to Optus Live Chat. How can | help you today? Joey: Sure. I'l be more than glad to update the OPrys® address on the account for yout! Agent is typing optus@

  9. Slide 9: Local-market assessment and network rollout alignment

    ● Assessing the potential at a local- market level ● Aligning with Mobile and Fixed network rollouts ● Understanding and leveraging key customer buying behaviour and socio-demographics in the local market 9

Singapore Telecommunications — Investor Day (June 2015) on 6ix