Egain Corporation · NASDAQ:EGAN
Egain — Q4 2025 Earnings Presentation
30 slides from Egain's earnings presentation, Sep 4, 2025
Slide 1: AI Knowledge for Service
INVESTOR PRESENTATION AI Knowledge for Service NASDAQ: EGAN September 2025
Slide 2: Safe Harbor statement
Safe This presentation contains forward-looking statements within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995, including without limitation: our financial guidance for the first quarter of Harbor fiscal 2026 and fiscal 2026 full year ending
Slide 3: We are the #1 AI Knowledge Platform
Who we are We are the #1 AI Knowledge Platform Slide 3
Slide 4: eGain helps companies reduce customer service costs by 75%
Using AI Knowledge, eGain helps companies reduce customer service costs by 75% while improving experience by 20 NPS points.
Slide 5: The problem
The problem Businesses worldwide spend $1.5 trillion annually on customer service* Businesses must reduce costs to expand 1 Financial challenge profitability Lack of trusted answers leads to ineffective 2 Operational challenge customer self-service and poor agent performance Knowledge systems cannot
Slide 6: The solution
The solution AI Knowledge will significantly lower service costs and improve experience AI Knowledge delivers trusted answers to customers and Technology Solution agents by automating the creation and curation of knowledge. Trusted answers lead to increased customer self-service Operational Impact a
Slide 7: The opportunity
The opportunity $20B+ SaaS Market for AI Knowledge for Service Customer Service Market Enterprise Service Market 17 Million Conversational 100 Million CC Agents Self Service Employees = $5B = $5B = $10B $10k/agent/year $5/contact saving $1k/employee/year saving with saving with a with a $0.10/contac
Slide 8: Without a Knowledge Hub, AI cannot be trusted
Without a Knowledge Hub, AI cannot be trusted CONTENT KNOWLEDGE CONFLICTING SOURCES SILOS ANSWERS Website#2 AI Website Website #1 AI VIRTUAL ASSISTANT PDF Store #2 #2 SEARCH Mobile PDF store #1 TOOL AI SharePoint #2 Phone SharePoint Agents #1 HOME GROWN KMS Digital Confluence#2 AI Agents Confluence
Slide 9: Trusted answers come from a knowledge hub, a single source of truth
Trusted answers come from a knowledge hub, a single source of truth powered by experts and AI Experts Customer AI SharePoint Knowledge Author Knowledge Manager CREATE ORGANIZE Agent PDF Trusted SOURCE Answers PUBLISH Knowledge Hub CRM Field Rep Video . Audio . Text SINGLE SOURCE OF TRUTH SYSTEM OF R
Slide 10: Leader in Gartner Emerging MQ for GenAI Apps
Leader in Gartner Emerging MQ for #1 Knowledge Management for Customer Service GenAI Apps Market Guide - KMCS Market Guide 2024 #1 Knowledge Management + Digital Engagement + Automation + Composable Architecture - Critical Capabilities Report on Customer Engagement, 2024 Readers’ Choice Award, 2024
Slide 11: Our Ideal Client
Our Ideal Enterprise with 5000+ employees 1. High agent turnover or rapid employee onboarding Client 2. Complex content and compliance needs 3. Conversationally deliver answers across all touch points Failed KM or GenAI project for Service 1. Home-grown KM or Legacy vendor KM not working 2. CRM KM o
Slide 12: Global brands trust us
Global brands trust us FINANCIAL SERVICES HEALTHCARE & RETAIL & TELECOM & FEDERAL & STATE OTHER & INSURANCE INSURANCE MANUFACTURING MEDIA GOVERNMENT INDUSTRIES Slide 12
Slide 13: Why AI Knowledge Now
Success@scale Why AI Knowledge Now 30K 105 users user groups Knowledge silos with poor adoption • Not trustable, inconsistent answers • Poor user adoption of knowledge tools 200 44 authors portals Legacy KM could not power AI features • Inadequate functionality • No AI innovation Knowledge Everywher
Slide 14: Why AI Knowledge now
Success@scale International Consumer Banking Why AI Knowledge now Struggling with service cost • High growth business 3500 7 • Rapid agent turnover users portals SFDC Knowledge failed • Weak creation/curation/feedback capabilities 14% 2X AHT reduction speed to value • Poor findability and content pe
Slide 15: Progress report
Progress report Slide 15
Slide 16: AI Knowledge gaining traction
AI Knowledge gaining traction 1 AI Knowledge ARR grew 25% year-over-year in Q425 AI Knowledge ARR represents 59% of SaaS ARR, up from 2 52% a year ago AI Knowledge net retention of 115%, up from 98% a year 3 ago Slide 16
Slide 17: Product innovation
Product innovation eGain AI Agent for eGain AI Knowledge Hub now Contact Center KCS-Verified 1. Launched March 18 1. KCS integrates knowledge creation into the workflow of service teams 2. Empowers the human agent with Agentic AI assistance 2. eGain AI Knowledge Hub automates KCS workflows with AI 3
Slide 18: Q425 highlights
Q425 highlights • Revenue stabilized and is poised for growth in FY26 • Total revenue of $23.2 M up 3% y-o-y • SaaS revenue of $21.7 M up 6% y-o-y • Improved gross margins • Total gross margin of 73% up from 71% a year ago • SaaS gross margin of 80% up from 76% a year ago • Solid profitability • Adj
Slide 19: FY25 financial results
FY25 Metric Performance financial Total Revenue $88.4 million, down 5% year-over-year Non-GAAP SaaS Gross Margin 78%, up 1% from FY24 results Non-GAAP Gross Margin 71% compared to 72% in FY24 R&D Expense $29.0 million, up 15% year-over-year $32.3 million, including a $29.0 million tax GAAP Net Incom
Slide 20: $62.9 million in net cash
$62.9 million AI Knowledge investment focus • R&D expense up 15% year-over- in net cash year • Brand Marketing Share repurchase program • Purchased $15.8 million in FY25 Slide 20
Slide 21: Q126 and FY26 guidance
Q126 and FY26 Q126 FY26 guidance Total Revenue $23.0 M – $23.5 M $90.5 M – $92.0 M GAAP Net Income $0.9 M – $1.6 M $3.5 M – $5.0 M GAAP Net Income EPS $0.03 – $0.06 $0.13 – $0.18 Non-GAAP Net Income $3.1 M – $3.8 M $8.3 M – $9.8 M Non-GAAP Net Income EPS $0.11 – $0.14 $0.30 – $0.36 Adjusted EBITDA1
Slide 22: FY26 outlook – driving growth & profitability
FY26 outlook – driving growth & profitability • Targeting 20+% growth in ARR Knowledge business • ARR of $44.8M in FY25 • Strategically sunsetting non-core Messaging business • ARR of $4.7M in FY25 • Gross margin expansion through operational efficiencies • 74-75% up from 71% in FY25 • Redeploying a
Slide 23: Appendix
© 2025 eGain Corporation. All rights reserved. Slide 23
Slide 24: Revenue and gross margin
Revenue REVENUE (YOY%) GROSS MARGIN 1 and gross -6% -6% 3% margin 71% 73% -9% -10% 70% 71% 69% $23.2 $22.5 $21.8 $22.4 $21.0 $17.1 $15.4 $15.9 $14.5 $15.9 Q424 Q125 Q225 Q325 Q425 Q424 Q125 Q225 Q325 Q425 $ IN MILLIONS $ IN MILLIONS 1. Excludes stock-based compensation. Slide 24
Slide 25: Net income and EBITDA margin
Net income and EBITDA NON-GAAP NET INCOME1 (DILUTED EPS) ADJUSTED EBITDA MARGIN1 margin $0.08 $0.09 19% $0.04 $0.04 $0.03 11% 6% 7% 6% $2.5 $4.5 $1.3 $1.3 $0.8 $2.4 $2.4 $1.4 $1.6 $1.2 Q424 Q125 Q225 Q325 Q425 Q424 Q125 Q225 Q325 Q425 $ IN MILLIONS $ IN MILLIONS 1. Excludes depreciation, intangibles
Slide 26: GAAP P&L last 5 quarters
GAAP P&L last 5 quarters $ in thousands Q424 Q125 Q225 Q325 Q425 SaaS 20,439 19,820 20,847 19,563 21,691 Professional services 2,023 1,979 1,542 1,446 1,543 Total Revenue 22,462 21,799 22,389 21,009 23,234 Cost of revenue 6,906 6,666 6,680 6,723 6,354 Gross Profit 15,556 15,133 15,709 14,286 16,880
Slide 27: GAAP to Non-GAAP reconciliation
GAAP to Non-GAAP reconciliation $ in thousands Q424 Q125 Q225 Q325 Q425 Gross profit $15,556 $15,133 $15,709 $14,286 $16,880 Gross profit % 69% 69% 70% 68% 73% Stock-based compensation expense 313 230 232 232 186 Non-GAAP gross profit 15,869 15,363 15,941 14,503 17,066 Non-GAAP gross profit % 71% 70
Slide 28: GAAP to Non-GAAP reconciliation
GAAP to Non-GAAP reconciliation $ in thousands Q424 Q125 Q225 Q325 Q425 GAAP Cost of SaaS $4,871 $4,522 $4,626 $4,594 $4,233 Stock-based compensation expense - - - - - Non-GAAP cost of SaaS $4,871 $4,522 $4,626 $4,594 $4,233 GAAP Cost of professional services $2,035 $2,144 $2,054 $2,129 $2,121 Stock
Slide 29: GAAP to Non-GAAP reconciliation
GAAP to Non-GAAP reconciliation $ in thousands Q424 Q125 Q225 Q325 Q425 Net income $1,506 $652 $671 $66 $30,865 Depreciation and amortization expense 91 93 82 88 77 Stock-based compensation expense 1,016 632 622 699 496 Interest income (865) (771) (661) (597) (440) Income tax (benefit) provision 513
Slide 30: Balance sheet
Balance sheet $ in thousands Jun-30-2025 Jun-30-2024 $ in thousands as of: Jun-30-2025 Jun-30-2024 Current Assets Current Liabilities Cash and Cash Equivalents 62,909 70,003 Accounts Payable 2,596 2,725 Accounts Receivables 32,775 31,731 Accrued Expenses 9,570 12,720 Prepaid & Other C/A 4,875 5,382