Freddie Mac · OTC:FMCC
Freddie Mac — Q1 2022 Earnings Presentation
51 slides from Freddie Mac's earnings presentation, Mar 9, 2022
Slide 1: "Let's QC" Webinar Series – Community Lending
“Let’s QC” Webinar Series – Community Lending Quality Control at Your Fingertips: How to Deliver Loans, Manage Your Pipeline, and Our Digital Guide Host: Steven Glancey Speakers: Henry Cheung, Kevin Hanigan, Aaron Garcia and Laila Mahan March 9, 2022 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared
Slide 2: Session Housekeeping
Session Housekeeping Muted Lines: All lines have been muted upon entry and will remain on mute to prevent interference. Recording: This session is being recorded and will be available on the QC Webpage. If you have any objections, please disconnect now. Questions: Please enter your questions directl
Slide 3: Welcome!
Welcome! 2022 Q1 “Let’s QC” Webinar – Community Lending Series Steve Glancey Henry Cheung Kevin Hanigan Aaron Garcia Laila Mahan Quality Control Director Business Analyst Quality Control Manager Risk Policy Manager Web Content Developer Professional © Freddie Mac
Slide 4: Goal of Series
“Let’s QC” Quarterly Webinar Series – Community Lending 01 Provide training and guidance Goal of Series 02 Allow transparency and insight into our Quality Control loan review process 03 Give yuseful information to incorporate into your Underwriting and QC process SENSITIVITY CLASSIFICATION: CONFIDEN
Slide 5: Agenda
Agenda Quality Control at Your Fingertips: How to Deliver Loans, Manage Your Pipeline, and Our Digital Guide Topic 1 Topic 2 Topic 3 Loan File Delivery QCA From the Client View Digital Guide Transformation • Overview of available • Provide a tutorial of the QCA • An interactive live demonstration de
Slide 6: Topic 1 – Loan File Delivery
Topic 1 – Loan File Delivery SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 7: QC Sample Request
Topic 1 – Loan File Delivery QC Sample Request • QC sample requests go out 2x a month – typically on the 9th & 15th business day • 3 Basic Review Types: o Compliance Loan (CPL) o Performing Loan (PL) o Non-Performing Loan (NPL) 7 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Ri
Slide 8: Ways to Deliver Files to Freddie Mac
Topic 1 – Loan File Delivery Ways to Deliver Files to Freddie Mac Quality Control Advisor (QCA) Document Management System (DMS) Managed File Transfer – MFT/SFTP 8 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 9: Quality Control Advisor (QCA)
Topic 1 – Loan File Delivery Quality Control Advisor (QCA) 9 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 10: Loan File Management
Topic 1 – Loan File Delivery Loan File Management 10 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 11: Document Upload Process
Topic 1 – Loan File Delivery Document Upload Process Single Upload • Select/highlight an individual record on the grid then click ‘UPLOAD DOCUMENTS’ Multi-Doc Upload • Make sure no records are selected on the grid then click ‘UPLOAD DOCUMENTS’ for the multi-doc window to appear File Name Requirement
Slide 12: Document Upload Log
Topic 1 – Loan File Delivery Document Upload Log 12 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 13: Document Management System (DMS)
Topic 1 – Loan File Delivery Document Management System (DMS) 13 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 14: Document Management System (DMS) Continued
Topic 1 – Loan File Delivery Document Management System (DMS) Continued 14 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 15: Managed File Transfer (MFT)
Topic 1 – Loan File Delivery Managed File Transfer (MFT) • Establishes a direct connection from lender to Freddie Mac for file delivery • Uses Secure File Transfer Protocol (SFTP) • Recommended for lenders delivering 50 or more loans a month • Average 6 – 8 week setup time with IP whitelisting and t
Slide 16: File Delivery Guidelines
Topic 1 – Loan File Delivery File Delivery Guidelines Specifications for Uploading Loan Files for QC Review 16 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 17: File Delivery Limitations
Topic 1 – Loan File Delivery File Delivery Limitations • Specifications for Uploading Loan Files for QC Review o Specific details on how to deliver files o Acceptable naming convention o Acceptable formats o Size requirements ▪ File size requirements are limited to 100 megabytes and a maximum of 1,0
Slide 18: Quality Control Document Checklists
Topic 1 – Loan File Delivery Quality Control Document Checklists Subtitle 18 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 19: Missing & Incomplete Document Requests
Topic 1 – Loan file Delivery Missing & Incomplete Document Requests • Missing Document – A document that should be included in the file, but may not be critical • Incomplete Document – A document that is considered critical to the file review or reverification process; and the review process will no
Slide 20: Best Practices
Best Practices Loan File Delivery 01 Use the document checklist 02 Deliver as a single PDF 03 Do not send through multiple channels 04 Do not send locked or password protected documents 20 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 21: Questions?
Questions? SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 22: Topic 2 – QCA From the Client View
Topic 2 – QCA From the Client View SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 23: Quality Control Advisor (QCA)
Topic 2 – QCA From the Client View Quality Control Advisor (QCA) Quick Facts • QCA updates every day • QCA lets you pull reports directly from the tool • QCA is customizable 23 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 24: Opening QCA Page View
Topic 2 – QCA From the Client View Opening QCA Page View 24 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 25: Overview – Initial Tab of System
Overview – Initial Tab of System Topic 2 – QCA From the Client View 25 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 26: Overview – Initial Tab and Setting Filters
Overview – Initial Tab and Setting Filters Topic 2 – QCA From the Client View Click to add text 26 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 27: Setting Filters
Topic 2 – QCA From the Client View Setting Filters 27 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 28: Sample and Loan Delivery – Completed
Sample and Loan Delivery – Completed Topic 2 – QCA From the Client View 28 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 29: Review Results – Setting Filters
Review Results – Setting Filters Topic 2 – QCA From the Client View 29 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 30: Review Results: Final View
Topic 2 – QCA From the Client View Review Results: Final View Section 1 30 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 31: Review Results: Final View
Topic 2 – QCA From the Client View Review Results: Final View Section 2 31 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 32: Deficiency Results – Filters
Deficiency Results – Filters Topic 2 – QCA From the Client View 32 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 33: Deficiency Tab
Topic 2 – QCA From the Client View Deficiency Tab Section 1 33 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 34: Deficiency Tab
Topic 2 – QCA From the Client View Deficiency Tab Section 2 34 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 35: Missing Documents Tab
Topic 2 – QCA From the Client View Missing Documents Tab Top 35 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 36: Missing Documents Tab
Topic 2 – QCA From the Client View Missing Documents Tab Bottom 36 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 37: Appeal Results Tab
Topic 2 – QCA From the Client View Appeal Results Tab 37 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 38: Freddie Mac Guideline Section 3602.8: Appeals
Topic 2 – QCA From the Client View Freddie Mac Guideline Section 3602.8: Appeals 38 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 39: Overview – Initial Tab of System
Overview – Initial Tab of System Topic 2 – QCA From the Client View 39 SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 40: Questions?
Questions? SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 41: Topic 3 – Digital Guide Transformation
Topic 3 – Digital Guide Transformation SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 42: Home Page
Topic 3 – Digital Guide Transformation Home Page Contextual resources, improved navigation paths, fresh look & feel • The redesigned home page features curated resources from throughout the Guide, Single-Family Website, Client Resource Center, and Freddie Mac Learning to present valuable resources t
Slide 43: Navigation
Topic 3 – Digital Guide Transformation Navigation More navigation paths to streamline your way to content • Drawing inspiration from the navigation on the Single-Family website, the Guide now offers a “mega-nav” in our header that lists all Series and Topics related to the Segment the user selects.
Slide 44: Section Filtering
Topic 3 – Digital Guide Transformation Section Filtering Intuitive navigation and advanced filtering options • Our new Browse Guide page offers an intuitive tree-navigation to zero in on what Guide Sections you need. • Use the filters to narrow down what areas of the Guide you want to navigate or us
Slide 45: Glossary Tool-tip
Topic 3 – Digital Guide Transformation Glossary Tool-tip In-line definitions with the Glossary tool-tip • The Glossary tool-tip provides in-line definitions for text that includes a term that is part of the Guide Glossary. • This feature was added in direct response to client feedback from our clien
Slide 46: Future Effective Guide Content
Topic 3 – Digital Guide Transformation Future Effective Guide Content New ways to view future effective changes • Future Effective content is an important part of the Guide, and our new Upcoming Changes page offers two ways of viewing this content. • Browse content grouped by effective date, as most
Slide 47: Archival Content
Topic 3 – Digital Guide Transformation Archival Content Introducing Archives on the Guide • Guide Archives will now be available on the Digital Guide. The archives consist of two files from each quarter: a snapshot of Guide chapters as they were published at the end of that quarter, and a PDF compil
Slide 48: Live Demo
Live Demo SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 49: Questions?
Questions? SENSITIVITY CLASSIFICATION: CONFIDENTIAL Prepared by: Single Family Risk Management © Freddie Mac
Slide 50: Additional Resources
Additional Resources Freddie Mac Learning Center Customer Contact Support Freddie Mac Single-Family sf.freddiemac.com/tools- Center sf.freddiemac.com learning/freddie-mac- 1-800-FREDDIE Freddie Mac Single-Family learning/overview Seller/Servicer Guide guide.freddiemac.com Freddie Mac Single-Family Q
Slide 51: Thank you
Thank you “Let’s QC” Quarterly Webinar Series – Community Lending © Freddie Mac