HSBC Holdings PLC · LSE:HSBA
HSBC — Investor Day (November 2003)
12 slides from HSBC's investor day presentation, Nov 27, 2003
Slide 1: Commercial Banking - CMB: A Global Business With Enormous Potential
Commercial Banking - CMB A Global Business With Enormous Potential =>@ =>@A
Slide 2: Forward-looking statements
Forward-looking Forward-looking statements statements This This presentation presentation and and subsequent subsequent discussion discussion may may contain contain certain certain forward-looking forward-looking statements statements with with respect respect to to the the financial financial cond
Slide 3: Overview of the global Commercial (CMB) business
Overview of the global Commercial (‘CMB’) business ➣ CMB framework for success • Deliver the Global CMB Proposition • Maximise opportunities from global reach • Enhance our capacity to promote cross border CMB business • Spread best practice • Benefit from unified e-business platform 3 Investor Day
Slide 4: Managing CMB on a global basis
Managing CMB on a global basis ➣ CMB is a major and growing business with 2. 2m customers • profit on ordinary activities before tax (cash basis) US$1.6bn (six months to 30 June 03) • loans and advances to customers US$101bn • customer liabilities US$104bn ➣ CMB is a business of significant scale by
Slide 5: Global line of business
Global line of business ➣ CMB - Director: David Eldon • supported by joint heads of Global CMB • one in London • one in Hong Kong ➣ Established Global CMB Steering Group with representatives embracing all major markets:- • UK • France • Hong Kong • USA • Mexico • Brazil ➣ Full time global role being
Slide 6: The CMB proposition
The CMB proposition ➣ Build upon common terminology/sector reporting ➣ Deliver benefit from co-ordinating developments globally ➣ Recognise the synergistic benefits of a focused global approach ➣ Manage our customers on a segmented basis • Higher value, largest customers RELATIONSHIP • Named relatio
Slide 7: Encourage transfer of best practice
Encourage transfer of best practice ➣ We have tremendous opportunities ➣ Examples include: • Hong Kong has a successful General Insurance proposition not seen elsewhere • Well-established trade and payments services in Asia-Pacific - named as best Trade Finance Bank and best Payments Bank in Asia •
Slide 8: Start up market
Start up market ➣ Our market share has grown strongly over the last two years: 25 20.8 20 15 % 10 5 0 Jun- Sep- Dec- Mar- Jun- Sep- Dec- Mar- Jun- Sep- Dec- Mar- Jun- Sep- Dec- Mar- Jun- Sep- 99 99 99 00 00 00 00 01 01 01 01 02 02 02 02 03 03 03 HSBC Source: Business Stats Tracking Study NOP 8 Inves
Slide 9: Bank image - UK customers
Bank image - UK customers ➣ We have continued to perform strongly across a range of customer measures when compared with peer UK banks Qualities HSBC LTSB NatWest Barclays Professional 86 83 77 76 Convenient local branches 90 86 90 85 Understand/satisfy fin. needs 76 62 61 61 Approachable 81 80 76 7
Slide 10: Enhance capacity for cross-border CMB business
Enhance capacity for cross-border CMB business ➣ There is clear evidence that CMB businesses recognise our global reach. We are able to capitalise on the Group’s strong brand and image as World’s Local Bank to capture customers’ business in different countries ➣ We have improved account opening proc
Slide 11: Unified e-business platform development
Unified e-business platform development ➣ Enables us to deliver best practice in a consistent and disciplined manner ➣ Brings the major benefit of low cost delivery ➣ Approximately 22% global e-business penetration and growing ➣ Up from 13% in January 2003 ➣ Payments are also up - average 6 payments
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