Crawford & Company · NYSE:CRD.A
Crawford & — Non-Deal Roadshow (March 2013)
25 slides from Crawford &'s roadshow presentation, Mar 4, 2013
Slide 1: Crawford & Company Boston Investor Meetings, March 4, 2013
Exhibit 99.1 Crawford Boston March 4, Investor 2013 & Company Meetings
Slide 2: Forward-Looking Statements and Additional Information
FORWARD-LOOKING Forward-looking –This quantitative, involve reliance or any United –Crawford’s weather-related Revenues –Revenues Segment –Under Company earnings Earnings –In required considering for Non-GAAP –For Crawford events CRDB, certain other additional presentation States the aon by or and a
Slide 3: Global Leader in Claims Management and Business Services
Global The Multiple Clients EMEA-A/P Broadspire Serves Americas Legal Provides Crawford world’s Settlement large the Business include globally administration &U.S., U.K., largest Company national multinational Canadian Services European, Administration recognized independent accounts, 3for Leader an
Slide 4: Our Global Strength
OURBillion $1.2 Crawford GLOBAL & Revenue Company STRENGTH Company 4 70+ Countries 700 Locations 8,500 Employees
Slide 5: Cyclical Catalysts/Drivers
Cyclical Catalysts/Drivers Weather/Catastrophe Catastrophic Increased Healthcare: Rising Inflation: Market Broadspire Legal 5$1,400 1,600 Revenues Cases Consolidated ($ $120 2008 Crawford Year in millions) $100 2009 1,500 Settlement (000s) Revenues interest $1,200 Position: Positive underwriting hea
Slide 6: Approximate Claims Services Revenue Mix
The $Approximate Claims $575 $425 $175 Crawford Consulting in millions remaining services Services Provides & Company 2012 51% provided BPORevenue More was6 derived Than about Mix Claims 49% fromofhigher Services total vCrawford alue added revenue business in 2012 services including Business Proces
Slide 7: Claims Services Business and Competitors
Business $575 –Claims –Competitors –Revenues –Technical $600 –BPO •–Consulting Crawford Analytics Third Crawford Regional Severe Global Network Legal Medical million Party Settlement weather leader services Services & Management services economies, Services are isCompany Administration in experienci
Slide 8: Crawford's Claims Services Expertise
Crawford’s Claims Services: Expertise Thai Flooding Catastrophe Response Business Process Outsourcing: Deepwater Horizon Consulting: Medical Management
Slide 9: Catastrophe Response: Thai Flooding
Catastrophe Top Flooding Leveraged In-house Crawford ten historic forensic affected handling &global Response: Company insurance capabilities accountants anlosses area 9Thai the in loss Flooding excess size through utilized ofofSouth deployment $4 billion Carolinaof 160 staff including 50 support st
Slide 10: Global Natural Catastrophe Events
Global Natural Number Geophysical 2012 2010 2008 2006 2004 2002 2000 1998 1996 1994 1992 1990 1988 1986 1984 1982 1980 200 400 600 800 1000 1200 (Earthquake, Meteorological Hydrological (Storm) (Flood, Climatological (Extreme Source: © Crawford 10 2013Natural mass catastrophes Munich Geo oftemperatu
Slide 11: Legal Settlement Administration (GCG)
High About –GCG Largest –Phase –Over GCG’s –the $250 Legal 35 2009 Crawford 30$3.05 General $3.4 V2010 $200 25 Settlement olume $25 Garden isother Two: One: program 20 the billion &billion $150 2011 15 Company recognized Gulf high Claims Deepwater Motors City 10 2012 $100 Native has Revenues Opera
Slide 12: Broadspire Medical Management Consulting
Consulting: quickly Broadspire’s Broadspire A Approximately Crawford two-year as& possible customers uses study Medical Company case in-house 97% a has managers nationwide inof Management shown the who medical 12 themost used cases proactively that network department cost medical received those eff
Slide 13: Financial Review and Operational Focus
Financial Review and Operational Focus
Slide 14: Full Year 2012 Earnings Summary
Full Record Including $1,300 Revenues 1.125 1.177 $140 Consolidated ($ 2012 78.6 110.2 Crawford inYear millions) $120 2011 $1,200 revenues consolidated operating 2012 & special $100 Company Operating $1,100 Business $80 of payment, cash $1.177 operating $60 $1,000 flow 14Earnings Summary $40 billion
Slide 15: Segment Revenues
Americas America Broadspire Comp. EMEA/AP $300 $350 $400 Legal 2011 Total $0 $50 $100 $150 $200 $250 Crawford 2012 Workers’ U.S. U.K. Settlement Mgmt. Revenues Segment &Canada CEMEA Revenues Company Info. Medical Administration Latin Performance Svcs. Asia/Pacific ($($15 inRisk inmillions) millions)
Slide 16: 2013 Opportunities
2013 opportunities Sustain Strengthen Broadspire Americas Manage Drive Enhance Dividend Seek Operational operating Operating debt Total policy thelevels Return Balance cash toFocus Performance to provide and flow repurchase toSheet pension Shareholders tomeaningful support through obligations outsta
Slide 17: 2013 Consolidated Guidance
Most On Consolidated $70.0 Company Crawford February Recent million & onCompany 25, 2013 arevenues After GAAP 2013, Guidance reflecting basis 17 before Crawford between stock reimbursements andoption $49.0 Company expense, andbetween $54.0 reaffirmed net million, $1.05 corporate initial and or $0.85
Slide 18: Enhanced Total Return to Shareholders
Enhanced Dividends ™ Price: Crawford Through Crawford During 201238.6%, 29.5%, Total &Return the 2012, and 2012, Company also with Return 2013 Buyback: Crawford to paid Crawford reinvested first Shareholders CRDA: CRDB: a18special quarter, paid repurchased dividends dividend dividends Crawford 45.6%
Slide 19: Improving Balance Sheet
100 Crawford Improving ™ Cash Consolidated 90 80 70 60 50 Debt Pension Material Provided reduced &Balance Capital risk improvement Company Debt/Cash by management by Structure Operations Sheet $6219million, ($Supports inincash implemented ($ millions) in or flow millions) Return 25% from since tobot
Slide 20: Capital Structure and Governance
Crawford Capital Class As with Insider The Management Bonus Board Eight ofJesse respect A of December Diversification program Ownership: Structure and nine & Crawford B to Company Ownership members Shares: the is31, and centered voting family 2012, Governance and 20 areRequirements: rights Makeup: t
Slide 21: Crawford Positioned for Strong Returns
Crawford CRAWFORD Global World’s Specialized Legal Innovative Risk RiskTech Analytics Gaining North Positioned Sciences Settlement American Footprint largest Market &to Technology Resources Company benefit Group/Dmitri ISindependent Share vertical POSITIONED Administration from 21 Platforms expected
Slide 22: Appendix
Crawford Crawford & Company Appendix
Slide 23: Non-GAAP Financial Measurements
Non Measurements GAAP. Reimbursements In reimbursements required impact Segment Operating segments, performance costs noncontrolling Crawford the Gand AAP normal to Any gross and credits, our & and earnings Financial such Company using Consolidated net course make up of interests. are for income bu
Slide 24: Non-GAAP Reconciliation
Noncorporate Reconciliation Total Revenues Reimbursements(87,334)(78,334)(80,384)(86,007)(89,421) Unaudited 2008 Operating Americas EMEA/AP Broadspire Legal Unallocated Consolidated (Deduct) Goodwill Net Stock Amortization Special Income Crawford G2009 Revenues AAP Settlement option charges before
Slide 25: Crawford & Company
Crawford Crawford & Company