Commonwealth Bank Of Australia · ASX:CBA
Commonwealth Bank Of Australia — Shareholder Meeting (November 2008)
11 slides from Commonwealth Bank Of Australia's shareholder meeting presentation, Nov 13, 2008
Slide 1: Strength in uncertain times
Strength in uncertain times For personal use only ■ A challenging year for global financial services ■ CBA has performed well; Solid profit growth Record dividend Remained “open for business” ■ Strong financial position – delivering on our vision
Slide 2: Strength in uncertain times
Strength in uncertain times For personal use only ■ Statutory net profit after tax up 7% to $4,791 million ■ Australian banks well managed ■ Balancing the needs of customers and shareholders ■ High funding costs impacting rates to customers ■ Helping customers in difficulty
Slide 3: Strategic Priorities
Strategic Priorities For personal use only ■ Customer Service ■ Business Banking ■ Technology and Operational Excellence ■ Trust and Team Spirit ■ Profitable Growth
Slide 4: Customer Service
Customer Service Customer Satisfaction For personal use only Gap to top-rated peer Roy Morgan Research Customer Satisfaction1 ■ Money Magazine 84% “Bank of the Year” 80% ■ Customer Satisfaction 76% 6.3% 72% 12.5% reached 10 year highs 68% CBA Top-rated peer ■ CANNEX 5-star ratings 64% Jun0606 Jun Ju
Slide 5: Business Banking
Business Banking For personal use only Improvement in Business ■ IWL acquisition Customer Satisfaction* (12 months) ■ CommSec Banking solutions 13.2% 10.5% ■ iPhone share trading 6.3% 5.5% ■ Growth in business deposits CBA Peer 1 Peer 2 Peer 3 ■ Strong customer satisfaction gains * Source: TNS Busin
Slide 6: Technology and Operational Excellence
Technology and Operational Excellence For personal use only Best practice IT efficiency ■ Core Banking Modernisation (IT efficiency ratio) 16.7% 15.2% ■ Best practice IT efficiency 14.5% 13.7% Dec 06 39417 Jun 07 2H07 Dec 07 1H08 Jun 08 39600 20 Improved system stability ■ Improved system stability
Slide 7: Trust and Team Spirit
Trust and Team Spirit For personal use only Staff satisfaction (Gallup worldwide survey) ■ Improved staff satisfaction 80.0% CBA now in top quartile world-wide 75.0% 70.0% 78th 65.0% 74th 75th ■ ASB “Great Workplace Award” 60.0% 55.0% 69th 69th 50.0% 2004 2005 2006 2007 2008 Safety ■ Safety improvem
Slide 8: Profitable Growth
Profitable Growth For personal use only Asian Businesses ■ Indonesian and Chinese businesses performing well ■ Development opportunities in CFS GAM and Premium Business Services Group-wide Referrals Retail to Premium 63% ■ Improvements in Group-wide Premium to Retail 69% cross-sell and referral Weal
Slide 9: Looking Ahead
Looking Ahead For personal use only ■ Difficult market conditions to continue ■ Loan losses likely to increase as economy slows ■ Funding costs to continue to impact interest rates ■ Group priority to maintain strong capital and funding positions
Slide 10: Strong Capital Position
Strong Capital Position For personal use only Tier 1 Peer Comparison Domestic Peer Comparison Tier 1 Capital Ratios Tier 1 Capital Ratios CBA CBA 1 Domestic 1 European Bank (APRA) (UK FSA) peer average average 1. Normalised capital calculation to UK regulator , Financial Services Authority, as bench
Slide 11: Looking Ahead
Looking Ahead For personal use only ■ Will continue to balance interests of customers and shareholders ■ Success due to hard work and commitment of our people ■ Skilled enthusiastic people ■ Delivering for our people, our customers and our shareholders
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