Arandu Investimentos S.a · BMFBOVESPA:ARND3
Arandu Investimentos — GetNinjas — Q3 2021 Earnings Presentation
18 slides from Arandu Investimentos's earnings presentation, November 2021
Slide 1: 3Q21 and 9M21 Results
3Q21 and 9M21 Results 2021 November
Slide 2: 3Q21 Highlights
3Q21 Highlights New registered professionals: Active 66% of active PROs were professionals (LTM): 463 thousand recurring in 3Q21 +142% vs. 3Q20 205 thousand +89% vs. 3Q20 Bundle sales1: Clients' requests: Satisfaction of professionals and R$18.8 million 1.4 million clients: a score of 8.8 on +50% vs
Slide 3: Services and Horizontal Marketplace: Connecting Professionals with Clients
Services and Horizontal Marketplace Connecting Professionals with Clients 01 02 03 04 The client This request is broadcasted Professionals pay The client chooses requests a service to our professionals to give a quote the professional 3
Slide 4: Growth of New Registered Professionals
Growth of New Registered Professionals New Registered Professionals (‘000) Strategy for greater density of professionals +142% +212% according to categories and cities 463 1,542 In 3Q21, the highlight was the evolution of registrations in the Domestic Services, 191 688 Classes, Health and Design 494
Slide 5: Sales Growth of Bundle Packages
Sales Growth of Bundle Packages Bundle Sales1 (R$ million) Active +50% +55% professionals (LTM): 205 thousand 18.8 54.5 +89% vs. 9M20 46.7 12.5 35.2 66% of active professionals in 3Q21 were recurring Customer Service via WhatsApp 3Q20 3Q21 9M20 2020 9M21 1Professionals purchase the bundle package us
Slide 6: Evolution in Clients' Requests
Evolution in Clients' Requests Clients' Requests (‘000) In 3Q21, requests were concentrated in the home renovation, +17% +30% tech support, domestic services, and 1,363 4,179 3,927 consulting categories 1,168 3,030 ~51% of clients were recurring in 3Q21 Action plan to reduce zero leads Launch of Nin
Slide 7: Double-digit Growth
Double-digit Growth Gross Revenue (R$ million) +46% +51% 18.9 54.4 47.3 12.9 36.0 Ronaldo do Santos, Furniture Assembler 3Q20 3Q21 9M20 2020 9M21 7
Slide 8: Efficiencies with Gross Profit
Efficiencies with Gross Profit Gross Profit and Costs (R$ million) +41% 43.2 +35% 38.4 15.0 30.6 11.1 Gross Profit Costs 0.3 1.3 1.6 3.4 3.9 3Q20 3Q21 9M20 2020 9M21 8
Slide 9: Investments in People
Investments in People General and Administrative Expenses (R$ million) 222 employees in Sep/21 vs. 123 in Sep/20 +238% +145% New hires mainly for technology, marketing, 12.1 32.5 product, and customer service In 3Q21, non-cash stock 13.2 option plan expenses 3.6 Activation of R$1.7 million in expens
Slide 10: Investments in Marketing
Investments in Marketing Commercial Expenses (R$ million) Commercial expenses include investment in marketing, mainly to attract professionals and +186% +228% clients 17.6 50.0 Optimization of Jojo Todynho investments in 3Q21 due to the increase in digital media costs 6.2 15.3 Agreement with the sin
Slide 11: Sustainable Growth
Sustainable A greater density of Growth professionals ensures a better experience for Greater clients, who will have Demand more options for hiring professionals... Cross category Better opportunities High retention Greater Greater Increase in income Flow Growth Growth in the Improved services and n
Slide 12: Bottom Line Impacted By Higher Operating Expenses
Bottom Line Impacted By Higher Operating Expenses Net Income (Loss) (R$ million) 1.4 1.9 André Vieira, Tech Support -10.7 -34.1 3Q20 3Q21 9M20 9M21 12
Slide 13: Banco Pan Partnership
Banco Pan Partnership Phase 1: Checking Account Integration: Trying out the app and buying client requests from the moment a Banco Pan digital account is opened; Guidance for opening accounts through the GetNinjas platform 13
Slide 14: Gamification
Gamification Rewards program in which the professional is challenged to release requests in exchange for incentives such as free requests and coins The testing phase showed relevant results Next steps: ▪ Detailed analysis of each category's behavior ▪ Implementation for the entire base 14
Slide 15: Benefits Club For the Professionals
Benefits Club For the Professionals Partners: Ninja Club: Improve the Professionals' experience on the platform more and more Benefits club that offers exclusive discounts on major brands for registered professionals ... and much more will come soon 15
Slide 16: Benefits For the Clients
Benefits For the Clients Ninja+ Protection: Launched in November to improve even more the Clients experience and ensure more security Guaranteed replacement of the Professional if the service provided is not satisfactory, at no additional costs for the service provision, limited to the amount of R$
Slide 17: Next steps to keep growing
Next steps to keep growing: Growth & Scale • GetNinjas is positioned in a barely penetrated addressable market, ready for disruption • Organic growth opportunities and through acquisitions • Disclosure of price indexes and indicators Financial Services • Increase the activation and retention of Prof
Slide 18: 3Q21 and 9M21 Results
3Q21 and 9M21 Results 2021 November