Slide 1: Intimation of Investors' Presentation (NSE/BSE cover letter)
21st August 2024 To: National Stock Exchange of India Limited BSE Limited (Scrip Code: FSL) (Scrip Code: 532809) Exchange Plaza, Phiroze Jeejeebhoy Towers, Plot no. C/1, G Block, Dalal Street, Bandra-Kurla Complex Mumbai - 400 001 Bandra (East), Mumbai - 400 051 Dear Madam/ Sir, Sub: Intimation of I
Slide 2: RPSG Investor Day 2024
RPSG Investor Day 2024 August 2024 www.rpsg.in
Slide 3: RPSG group: Building a diversified conglomerate
RPSG group: Building a diversified conglomerate Power Group turnover of IT-Enabled Services ~US$4.4 Bn* Chemicals EBITDA of Asset base of Media & Entertainment ~US$855 Mn* >US$7.3 Billion* FMCG Over 1.1 Million Shareholders Consumer & Retail ▪ One of India’s New-age And fastest growing conglomerates
Slide 4: Anchored to core values
Anchored to core values Vision: To be a responsive conglomerate driven by sustainable growth, efficiency and innovation. HUMANENESS Be fair, respectful, transparent and sensitive Shashwat Goenka CREDIBILITY SUSTAINABILITY Vice Chairman RP-Sanjiv Goenka Group Instill trust, confidence Be equally resp
Slide 5: RPSG group: Geographical presence
RPSG group: Geographical presence 3 FSL (Data Centres) : US | UK | Philippines | Mexico | India PCBL - Plant Locations : Mundra, Gujarat | Palej, Gujarat | West Bengal | Tamil Nadu; Innovation Centre- Belgium; Aquapharm Chemicals- India, USA & Saudi Arabia; Global Offices across 60+ countries CESC :
Slide 6: RPSG group: Growth trajectory
RPSG group: Growth trajectory Revenue EBITDA Market Cap 36,509 7,122 78,181# Value Capital FY24 Innovation addition Allocation Driving Single line 9.41X 2.27X FY19 25,909 3.03X 5,075 20,026 Cost focus Efficiencies businesses Setting up Scaling of Foray FY14 16,053 2,348 8,311 leadership existing int
Slide 7: Strategic priorities
Strategic priorities Growth Profitability Sustainability Sustainably growing our People, Planet & Profit Profitable Growth (Focus on businesses (Organic and Climate Commitment ROCE as KPI) Inorganic mix) Goals & Target Product Enhancement R&D and Innovation Wealth Creation Enriching portfolio of bus
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Slide 9: Firstsource: Who we are?
Firstsource: Who we are? Established in 2001 Specialized BPS partner Hyper-focused, domain-centric teams with cutting-edge tech, data, Public listing in 2007 and analytics 200+ global clients# including 29,231* Firstsourcers 19 Fortune 500 companies and 3 FTSE 100 companies Across US, UK, India, Phi
Slide 10: We work with the leading global enterprises…
We work with the leading global enterprises… 5 of Top 15 Mortgage Servicers in the US 5 of Top 15 Banking & Communications Media & Mortgage Lenders in the US Financial Services Technology 6 of Top 10 ▪ Asset Finance ▪ Streaming Services, Cable TV Credit card issuers in the US ▪ Credit Cards ▪ Broadb
Slide 11: And are market leaders in solution offerings
And are market leaders in solution offerings Market Leader Star Performer Healthcare Payer Operations Customer Experience (CX) Collections Peak Matrix Assessment | 2023 ▪ Omnichannel engagement ▪ White-labeled digital collections Major Contender ▪ Active user personalization ▪ First-party & third-pa
Slide 12: There are some fundamental industry shifts happening
There are some fundamental industry shifts happening Increased use of 2025 Generative AI Sustainability 2024 ‘Growth with Technology enabling efficiency’ playbook massive disruptions 2023 Nov 30, Macro environment ChatGPT launched uncertainties 2022 11
Slide 13: We are unique in how we are navigating these challenges
We are unique in how we are navigating these challenges Playing offense Inch wide and mile deep Leading with Tech and AI End to end Underwriting outcomes Partnering top brands 12
Slide 14: Our strategic priorities…
Our strategic priorities… Cross-sell/up-sell into existing clients Simplify Expand the organization capabilities Improve Amplify margins the ‘Firstsource’ brand Elevate TOP-QUARTILE REVENUE GROWTH Tech employee experience in everything we do CONCURRENT MARGIN EXPANSION 13
Slide 15: That are showing results
That are showing results Our recent strategic deal wins Selected by one of the Top five banks in the UK, a long-standing client for a large transformational program Won a large deal from a Fortune500 managed health care companies in the US, one of our existing clients, for member and provider servic
Slide 16: That are showing results
That are showing results Revenue (US$ m) EBIT Margin (%) -3.0% -0.1% 3.4% 4.2% 6.5% -1.6% -1.9% 2.8% 4.5% 14.8% 11.7% 215 11.0% 11.0% 10.7% 10.6% 201 192 186 186 Q1FY24 Q2FY24 Q3FY24 Q4FY24 Q1FY25 Q1FY24 Q2FY24 Q3FY24 Q4FY24 Q1FY25 QoQ constant currency revenue growth YoY constant currency revenue g
Slide 17: We expect wider adoption of Gen AI …
We expect wider adoption of Gen AI … Most enterprises are still early in their GenAI adoption cycle • After initial exuberance, enterprises are now looking at Gen AI in a more holistic manner • Cost of compute and predicting same for future is gaining attention • Scaling experiments and its implicat
Slide 18: And building capabilities to address the opportunity
And building capabilities to address the opportunity Partner Studio ecosystem Our proprietary Sandbox ecosystem for An initiative to across Robotics, framework to experimentation, proactively engage Process and Task accelerate clients’ AI evaluation, and Firstsourcers in AI Mining, and deployment in
Slide 19: We are socially conscious
We are socially conscious Firstsource ranked in the top 96th percentile on the Dow Jones Sustainability Index Score of 62 on the CSA metric as well as on the ESG metric in the first year of participation One of only three Indian IT & ITES companies included in the S&P Global Sustainability Yearbook
Slide 20: And focused on shareholder value creation
And focused on shareholder value creation 5 Years Stock Performance NSE: FSL | BSE: 532809 | Reuters: FISO.BO| Bloomberg: FSOL:IN Market Capitalisation: US$2.2bn | Average daily trading volume: US$ 7.8mn FSL | 445% Nifty IT | 163% Jul-19 Jan-20 Jul-20 Jan-21 Jul-21 Jan-22 Jul-22 Jan-23 Jul-23 Jan-24
Slide 21: Our leadership team
Our leadership team Ritesh Idnani Dinesh Jain Sohit Brahmawar Aftab Javed Aniket Maindarkar Hasit Trivedi MD & CEO Chief Financial Officer Chief Operating Officer Chief Human Resources Officer Chief Marketing Officer Chief Digital & AI Officer Vivek Sharma Venkatgiri Vandali Rajiv Malhotra Arjun Mit
Slide 22: FY25 business outlook
FY25 business outlook 11.5-13.5% 11-12% constant currency EBIT margin revenue growth (Earlier: 11-12%) (Earlier: 10-13%) 21
Slide 23: In summary…
In summary… We see potential to grow at an accelerated pace over the medium term… • Discontinuities caused by macro and technology shifts are creating market opportunities • Our ‘market positioning’ gives us an advantage …Helped by our unique differentiators… • Roster of long-standing relationships
Slide 24: Financial performance
Financial performance Revenue (in ₹ Mn) EBITDA (in ₹ Mn) PAT (in ₹ Mn) FY24 63,362 FY24 9,564 FY24 5,147 FY23 60,223 FY23 8,265 FY23 5,137 FY22 59,212 11% FY22 9,599 12% FY22 5,374 6% FY21 50,780 FY21 8,042 FY21 3,617 FY20 40,986 FY20 6,289 FY20 3,397 FY19 38,263 FY19 5,355 FY19 3,778 Free Cash Flow
Slide 25: Factsheet | Q1FY25
firstsource Factsheet | QIFY25
Slide 26: Performance summary | Q1FY25
Performance summary | Q1FY25 REVENUE ₹ EBIT ₹ ₹ 17,911 Million ₹ 1,970 Million (US$ 215 Million) (Margin 11.0%) YoY growth of 17.1% YoY growth of 10.1% YoY constant currency growth of 14.8% YoY margin contraction of 70bps QoQ constant currency growth of 6.5% QoQ margin flat ₹ PROFIT AFTER TAX EARNIN
Slide 27: Revenue distribution | Q1FY25
Revenue distribution | Q1FY25 By verticals By geography By delivery location Diverse 5.6% RoW 0.0% Offshore CMT 35.0% 22.3% UK US 31.8% 68.2% BFS 36.4% Onshore 65.0% Healthcare 35.7% Banking & Financial Services Healthcare North America EMEA Onshore Communication, Media & Tech Diverse Industries Res
Slide 28: Cons. IndAS financials | Profit & Loss Statement
Cons. IndAS financials | Profit & Loss Statement In ₹ million Q1FY24 Q2FY24 Q3FY24 Q4FY24 FY24 Q1FY25 QoQ YoY Income from services 15,267 15,417 15,948 16,693 63,325 17,839 6.9% 16.8% Other operating Income 25 (17) 18 12 37 72 - - Revenue from operations 15,292 15,400 15,966 16,705 63,362 17,911 7.2
Slide 29: Cons. IndAS Financials | Balance Sheet
Cons. IndAS Financials | Balance Sheet In ₹ million As on 31-Mar-24 As on 30-Jun-24 In ₹ million As on 31-Mar-24 As on 30-Jun-24 ASSETS EQUITY AND LIABILITIES Non-Current Assets Shareholder's Funds Fixed assets 2,461 3,164 Equity share capital 6,970 6,970 Right-of-use assets 6,355 6,515 Reserve and
Slide 30: Cons. IndAS financials | Cash Flow Statement
Cons. IndAS financials | Cash Flow Statement In ₹ million 3 Month ended June 30, 2023 3 Month ended June 30, 2024 Cash Flow from Operating Activities Net profit before taxation and non controlling interest 1,553 1,673 Depreciation and amortization 613 729 Finance costs (For borrowing & lease liabili
Slide 31: Operating Metrics | Q1FY25
Operating Metrices | Q1FY25 Q1FY23 Q2FY23 Q3FY23 Q4FY23 Q1FY24 Q2FY24 Q3FY24 Q4FY24 Q1FY25 Banking & Financial Services 46.3% 43.4% 41.8% 40.3% 40.8% 40.8% 38.3% 37.3% 36.4% Revenue by Healthcare 32.1% 34.5% 34.2% 33.2% 32.6% 32.7% 33.5% 32.9% 35.7% Vertical Communications, Media & Tech 20.2% 20.2%
Slide 32: Disclaimer / Thank You
Disclaimer Certain statements in this presentation concerning our future growth prospects are forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties