Pegasystems Inc. · NASDAQ:PEGA
Pegasystems — Pega 7 Webinar Series: Engage More Users through More Channels (October 2013)
30 slides from Pegasystems's conference presentation, Oct 9, 2013
Slide 1: Engage More Users through More Channels
Engage More Users Krassi Genov through More Channels 10/09/2013 © 2013, Confidential, Pegasystems Inc.
Slide 2: Pega 7 Webinar Series
Pega 7 Webinar Series 01 The Power to Simplify – Pega 7 Overview Thursday, October 3rd (recorded session available for replay) 02 Engage More Users through More Channels TODAY: Wednesday, October 9th at 10AM ET 03 Achieve the Highest Levels of Availability, Scalability and Performance Wednesday, Oct
Slide 3: Proliferation of Social and Mobile
Proliferation of Social and Mobile o Over 1.2 Billion o 1.3 billion smart o Over 50% of customers using devices sold in 2013 employees use social collaboration social media o 250+ different at work place o 70% of social mobile device screen o Majority still don’t customer queries sizes on 5 platform
Slide 4: Solution: A Unified Platform
Solution: A Unified Platform On Cloud • On Premises 4 © 2013, Confidential, Pegasystems Inc.
Slide 5: The Pega Omni-Channel UX
The Pega Omni-Channel UX o Opens your apps to mobile and social channels o Consistent, attractive and intuitive user experiences o “Design once, access anywhere” user interface cuts the time and cost to create today’s multi-channel apps. o Prepares your app for whatever interface or channel comes ne
Slide 6: Designing the Omni-Channel UX
Designing the Omni-Channel UX Rich support for mobile case worker applications
Slide 7: Designing the Omni-Channel UX
Designing the Omni-Channel UX Rich support for mobile case worker applications
Slide 8: Designing the Omni-Channel UX
Designing the Omni-Channel UX Rich support for mobile case worker applications
Slide 9: Open Your Apps to Mobile and Social Channels
Open Your Apps to Mobile and Social Channels Employee to Employee Customer to Company
Slide 10: Employee to Employee Collaboration
Employee to Employee Collaboration Collaborate collaborate contextually Stay informed alerts, SLA milestones, updates Leverage the network effect references and competitive insights Audit trail security, control, audit
Slide 11: Pega Pulse Social Collaboration
Pega Pulse Social Collaboration o The power of social tools, guided and integrated into the work managed by Pega 7. o Users can advance a process or resolve a case directly from the conversation feed. o Creates rich knowledgebase for future re-use.
Slide 12: Pega Pulse Social Collaboration
Pega Pulse Social Collaboration Unified, contextual, actionable, accountable Users can quickly communicate about issues. Here, Stephen helps Manny solve a problem. Amanda, a new appraiser, can assess a claim. Manny creates a task for Amanda, Amanda gets the assignment the new appraiser. on her
Slide 13: Open your apps to mobile and social channels
Open your apps to mobile and social channels Employee to Employee Customer to Company
Slide 14: Customer to Company Engagement
Customer to Company Engagement Listen Adapt Analyze Act
Slide 15: Sara R Connor
Sara R Connor Twitter: @SaraRConnor 30,000 Twitter followers Klout score: 85 29 yrs. old Marketing Executive, Blogger, Speaker PegaBank customer since 2010 15 © 2013, Confidential, Pegasystems Inc.
Slide 16: Listen to Your Customer
Listen to Your Customer Listen
Slide 17: Listen to Your Customer
Listen to Your Customer Listen
Slide 18: Analyze for Better Insight
Analyze for Better Insight Analyze
Slide 19: Analyze for Better Insight
Analyze for Better Insight Analyze
Slide 20: Analyze for Better Insight
Analyze for Better Insight Analyze
Slide 21: Act: Take the Most Appropriate Action
Act: Take the Most Appropriate Action Act
Slide 22: Act: Take the Most Appropriate Action
Act: Take the Most Appropriate Action Act
Slide 23: Act: Take the Most Appropriate Action
Act: Take the Most Appropriate Action Act
Slide 24: Adapt to Changing Market Events
Adapt to Changing Market Events Adapt
Slide 25: Adapt to Changing Market Events
Adapt to Changing Market Events Adapt
Slide 26: Adapt to Changing Market Events
Adapt to Changing Market Events Adapt
Slide 27: Pega Unified Platform
Pega Unified Platform o Engage customers across any channel and drive up your NPS… o Deploy Responsive Design and reduce technology costs… o Enable your workforce and Increase productivity… 27 © 2013, Confidential, Pegasystems Inc.
Slide 28: Follow Pega on Social Media
Follow Pega on Social Media Twitter: @Pega https://twitter.com/pega LinkedIn: http://www.linkedin.com/company/pegasystems Facebook https://www.facebook.com/pegasystems YouTube http://www.youtube.com/user/Pegasystems
Slide 29: October 27 – 28, 2013 Hyderabad International Convention Centre
October 27 – 28, 2013 Hyderabad International Convention Centre Hyderabad, India Sunday 2:00pm – 10:00pm Monday 9:30am – 8:00pm
Slide 30: Build for Change
® Build for Change Pega software revolutionizes how leading organizations optimize the customer experience and automate operations
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