Intermec — Field Service Webinar (2004)
30 slides from Intermec's conference presentation, 2004
Slide 1: Leadership in the Field Service Enterprise
Leadership in the Field Service Enterprise Intermec Confidential
Slide 2: Agenda For Today's Discussion
Agenda For Today’s Discussion Intermec’s position in the Field Service Market Field Service Market Trends Field Service Segments “The Service Chain” described Business process improvement / automation opportunities Technologies applied to Field Service automation Intermec’s Field Servi
Slide 3: Field Service
Field Service #1 Supplier of Rugged PDAs for Field Service. VDC 2003 Global Rugged Mobile Computer Market Technology leader for mobile enterprise solutions. First rugged mobile computer with 3 radios (802.11b, Bluetooth and WWAN) and US wireless data certifications Experience and services
Slide 4: Broadest AIDC Product Line in the Industry
Broadest AIDC Product Line in the Industry Mobile, Portable and Stationary; Industrial Wired and Wireless Classify Label Printers; RFID tags, inserts and printers; WiFi and Bluetooth Collect Scanners; imagers; wands; RFID interrogators Connect Dual radio, rugged access points; device management; sec
Slide 5: What Is Driving Service Organizations?
What Is Driving Service Organizations? Service Management Business Objectives Philosophies Problems Service Management Customer satisfaction Gain & Retain Customers CRM Growing consumer power Reduce Costs Real time information Collaboration Staff empowerment Comply with SLA Six Sigma Parts logistics
Slide 6: Field Service Market Segments
Field Service Market Segments Break/Fix Repair Services Asset Maint. (Revenue-Driven) (Revenue-Driven) (Cost-Avoidance) • Advanced schedule • Preventative • Same day response driven with some same maintenance and uptime • Dispatching (WWAN day response • Fast response in wireless comms) • No “parts”
Slide 7: Field Service Business Process
Field Service Business Process Asset Management, Work Order Lifecycle tracking, Facilities Maint. Management Diagnostics 3rd party & Collections Repair Depot Service ISO/Contractor/Dealer Management Manufacturers Truck Knowledge Inventory Management Wholesale/ Parts Distribution Management 3PL Secur
Slide 8: Depot & Service Management
Depot & Service Management Access Points RFID Tags & For Indoor and Reader/Writers for Outdoor Coverage accurate tracking, work in progress, Fixed/Vehicle lifecycle tracking Mounted Computers for Time & Repair Attendance, Work Instructions Depot Bar Code Printers Service w/RFID Tag Interrogators Man
Slide 9: Opportunities for Automation
Opportunities for Automation Common Applications ADC Benefits Wireless dispatch – Reduce 1:1 voice Service Management communication - Real time status updates for routing and scheduling – Electronic work order completion eliminates paper – Improve productivity and asset utilization Work in Progres
Slide 10: Opportunities for Automation
Opportunities for Automation Common Applications ADC Benefits Tool crib and parts inventory Facilities and Asset management – Real time dispatching – Maintenance Electronic work instructions/resolution – Barcode scanning or RFID for asset tracking and service history – Eliminates paper and manual
Slide 11: Parts Logistics/Reverse Logistics
Parts Logistics/Reverse Logistics Parts Management Access Points For Indoor and Outdoor Coverage \ Remote Storage Handheld Computers With WWAN and GPS; Hand-held Computers and Proof of Delivery Apps Scanners for real time pick, ship, receiving and inventory management RFID tags/badges, RFID readers;
Slide 12: Opportunities for Automation
Opportunities for Automation Common Applications ADC Benefits Reduce excess parts stock – Increase Parts Management accuracy – Real time visibility – Improved forecasting - Reduce expediting - Increase fill rate – Optimize space allocation – Maximize stock rotation – Shorten lead times Improve tra
Slide 13: Mobile Field Automation
Mobile Field Automation RFID & Barcodes for asset tracking, service history GPS for driving directions, Vehicle Location (AVL) Wide Area Communications Color PocketPC for multi-function computing, schematics, scanner for truck inventory, voice & data WWAN; TabletXP for full Portable receipt screen a
Slide 14: Opportunities for Automation
Opportunities for Automation Common Applications ADC Benefits Work Order Eliminate paper and manual entry - Increase accuracy - Improve Management productivity – Increase consistency through standard procedures Dispatch, scheduling Maximize resource utilization – Improve customer satisfaction –
Slide 15: Opportunities for Automation
Opportunities for Automation Common Applications ADC Benefits Service History Capture critical data electronically – Improve troubleshooting Knowledge Improve worker productivity – Expand diagnostics capabilities – Empower Management field worker with enterprise data Improve accuracy of asset in
Slide 16: Opportunities for Automation
Opportunities for Automation Common Applications ADC Benefits Shorten collections – Improve cash Invoicing/collections flow - Wireless credit card authorization reduces bad debt – Improved customer satisfaction – Improve accuracy of invoices – Electronic signature reduces disputes Reduce manual en
Slide 17: Intermec: Recognized Industry Leader
Intermec: Recognized Industry Leader Venture Development Corp (VDC) 2003 Global Market for Rugged Mobile Computers Intermec #1 Rugged PDA for Field Service Intermec in Top 3 Rugged Handheld Computer for Field Service, Military Rugged Tablet for Field Service Rugged PDA for Military Pen Compu
Slide 18: Key Technologies for Field Service
Key Technologies for Field Service Key Technologies ADC Benefits Improves accuracy through real-time Wireless Communication interaction with enterprise - Eliminates cables or tether –– Increases worker productivity. Improve business decisions – Multiple radio options: Bluetooth – 802.11b/g – GPRS/
Slide 19: Key Technologies for Field Service
Key Technologies for Field Service Key Technologies ADC Benefits Capture pictures of damage for Digital Imagery verification – Exchange visual information with host system – capture paper signatures without scanning – Improved scanning capabilities Capture product genealogy – Improve compliance wi
Slide 20: Intermec Leadership in Wireless
Intermec Leadership in Wireless 1st to integrate and certify CDMA 1RXTT from and GPRS from in a Microsoft certified, Pocket PC, rugged device Foremost power-managed WAN solution available Intermec Confidential
Slide 21: GPS Functional Overview
GPS Functional Overview GPS Satellites Handheld w/GPS GlobalPoint AVL Workstations Internet GlobalPoint AVL Wireless Wide Area Server Network Intermec Confidential
Slide 22: GPS Application Benefits
GPS Application Benefits Improved management of fleet activities Increased daily efficiency, productivity and accountability Added security for vehicles Can be used were traditional AVL solutions were not possible due to cost/hardware Quick, easy set-up and “no-drill” installation Key Di
Slide 23: What is Speech Recognition?
What is Speech Recognition? A combination of hardware & software technologies that allow a mobile worker to interface with a computer application by responding to audio instructions with speech. Intermec Confidential
Slide 24: Sample Picking Dialogue
Sample Picking Dialogue “Go to location A2 G4 and say check digit” “63” “Transformer – AC DC Converter” “Got it” Intermec Confidential
Slide 25: SyVox Architecture
SyVox Architecture Intermec Confidential
Slide 26: Speech Recognition Application Benefits?
Speech Recognition Application Benefits? Speech recognition is a proven technology that can create a “hands and eyes free” environment for data collection Increases accuracy by dramatically reducing errors; virtually eliminates wrong product picks because you don’t take your eye off of the produ
Slide 27: Imaging
Imaging Linear Imager (mid 2003) 1D symbologies incl. stacked Competitive with 1D laser Area Imager (NOW) Reads 2D matrix bar codes Reads 1D linear bar codes upside-down and sideways Takes photographs Supports Signature Capture Durability - no moving parts Intermec Confidential
Slide 28: Intermec value proposition for FS
Intermec value proposition for FS Why customers value the 700 Series Multi-function Pocket PC device WWAN integration and power management Experience and service -> less risk = more success! Education, Project Management and Deployment Logistics Services to speed ROI Full functionality sof
Slide 29: You're in good company
You’re in good company Intermec Confidential
Slide 30: Questions?
Questions? Clark Richter Business Development Manager – Field Service, Wide Area Wireless (314) 317-2615 clark.richter@intermec.com Intermec Confidential