Citizens Financial Group, Inc. · NYSE:CFG
Citizens Financial — Morgan Stanley Financial Services Conference 2015
15 slides from Citizens Financial's conference presentation, Jun 9, 2015
Slide 1: Morgan Stanley Financial Services Conference
Exhibit 99.1 Morgan Stanley Financial Services Conference June 9, 2015 Bruce Van Saun Chairman and Chief Executive Officer
Slide 2: Forward-looking statements
Forward-looking statements Forward-Looking Statements This document contains forward-looking statements within the Private Securities Litigation Reform Act of 1995. Any statement that does not describe historical or current facts is a forward-looking statement. These statements often include the wor
Slide 3: Building a top-performing regional bank
Building a top-performing regional bank Where we’ve come from Where we are now Where we are going 2
Slide 4: Aspire to be a top-performing regional bank, delivering well for all stakeholders
Aspire to be a top-performing regional bank, delivering well for all stakeholders Colleagues Regulators Customers Investors Communities & Society Customer-centric culture 3
Slide 5: Building a top-performing regional bank
Building a top-performing regional bank Where we’ve come from Where we are now Where we’re going Lagging revenue productivity Developed and implemented a plan to Well-balanced Commercial and - Under-levered balance sheet address underlying issues and grow Consumer business mix - Lack of scale in key
Slide 6: Blueprint calls for building a strong foundation
Building a top-performing regional bank Blueprint calls for building a strong foundation Building scale in key businesses to optimize revenues Building out customer-centric commitment with improved products and brand Building out a comprehensive enterprise-wide technology/data platform Building out
Slide 7: Building scale in key businesses to optimize revenues
Building scale in key businesses to optimize revenues Where we’ve come from Where we are now Where we’re going At full scale in key activities, Lack of scale in key businesses Delivering solid progress oriented to serve customers well Under-scale in mortgage Mortgage LOs up 84, or 23%, YoY to Target
Slide 8: Building out customer-centric commitment with improved products and brand
Building out customer-centric commitment with improved products and brand Where we’ve come from Where we are now Where we’re going Product and customer proposition Leading customer service and value Making steady progress behind peers proposition Limited customer value proposition Leveraging segment
Slide 9: Building out a comprehensive enterprise-wide technology/data platform
Building out a comprehensive enterprise-wide technology/data platform Where we’ve come from Where we are now Where we’re going Significant investments in Customer-centric, reliable, resilient Lagging technology investment technology, largely caught up and efficient platform Underinvested in technolo
Slide 10: Building out a high-performing risk, governance and regulatory framework
Building out a high-performing risk, governance and regulatory framework Where we’ve come from Where we are now Where we’re going Inconsistent/Non-comprehensive Improving framework and risk Strong risk/governance framework framework culture with optimized capital deployment Inadequate risk oversight
Slide 11: Building a strong team and culture
Building a strong team and culture Where we’ve come from Where we are now Where we’re going Great place to work and Subsidiary of large global bank Progressing to full independence build a career Subsidiary status and parent turmoil Public company status has delivered Known for great leaders created
Slide 12: Balancing near- and long-term considerations
Balancing near- and long-term considerations Road map to top performing is comprehensive Requires sustained focus, investment and execution Milestones across all initiatives broadly met to date Self funding necessary investments, delivering positive operating leverage Environment is more subdued tha
Slide 13: Summary
Summary We have the foundation for a great franchise, though much to do to tap full potential Our turnaround plan addresses gaps/weaknesses on both a tactical and strategic level We are focused on the keys to our long-term success: customer proposition, colleagues & culture, revenue growth/operating
Slide 14: Citizens Financial Group, Inc.
x* Citizens Financial Group, Inc. 13
Slide 15: Citizens Financial Group, Inc.
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Citizens Financial Group — Morgan Stanley Financial Services Conference 2015 on 6ix