Ing Groep N.v. · EURONEXT:INGA

Ing Groep — Investor Day (March 2019)

4 slides from Ing Groep's investor day presentation, Mar 25, 2019

1. Slide 1: KYC / AML

   KYC / AML Investor Day 2019 Ralph Hamers, CEO & Steven van Rijswijk, CRO Frankfurt • 25 March 2019

2. Slide 2: A more robust KYC environment across all business lines

   A more robust KYC environment across all business lines Over 2,500 FTEs* worldwide are working on KYC KYC programme for file enhancement Structural solutions Five pillars Global KYC Policy & Risks Governance Monitoring & Screening Mindset digital service Continuous Global KYC risk appetite Set up of

3. Slide 3: The KYC customer lifecycle

   The KYC customer lifecycle Event Driven or Continuous Monitoring Periodic KYC Review & Screening Customer Off-boarding KYC Onboarding Update Continuous Risk & Review Classification Monitoring & Screening Customer On-boarding New Information Customer Due Diligence Alert & Screening Handling 3

4. Slide 4: Important legal information

   Important legal information ING Group’s annual accounts are prepared in accordance with International Financial Reporting Standards as adopted by the European Union (‘IFRS-EU’). In preparing the financial information in this document, except as described otherwise, the same accounting principles are

ING Groep — Investor Day (March 2019) on 6ix