Slide 1: Cover letter to stock exchanges: intimation of analyst call
7th February 2025 To: National Stock Exchange of India BSE Limited (Scrip Code: Limited (Scrip Code: FSL) 532809) Exchange Plaza, Phiroze Jeejeebhoy Towers, Plot no. C/1, G Block, Dalal Street, Bandra-Kurla Complex Mumbai - 400 001 Bandra (East), Mumbai - 400 051 Dear Madam/ Sir, Sub: Intimation of
Slide 2: Investor Presentation February 2025
INVESTOR PRESENTATION February 2025
Slide 3: Disclaimer
Disclaimer Certain statements in this presentation concerning our future growth prospects are forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward- looking statements. The risks and uncertainties
Slide 4: Firstsource: Who we are?
Firstsource: Who we are? Established in 2001 Specialized BPS partner Hyper-focused, domain-centric teams with cutting-edge tech, Public listing in 2007 data, and analytics 200+ global clients# including 34,144* Firstsourcers 19 Fortune 500 companies and 3 FTSE 100 companies Across US, UK, India, Phi
Slide 5: Part of RP-Sanjiv Goenka Group
Part of RP-Sanjiv Goenka Group Too Yumm is a rapidly growing snack brand, Committed to powering millions of Indian homes and captivating consumers with its flavorful and better-for- businesses with reliable electricity through its you snacking Group turnover of generation and distribution services P
Slide 6: We work with the leading global enterprises
We work with the leading global enterprises… 4 of Top 15 Mortgage Servicers in the US 5 of Top 15 Mortgage Lenders in the US Banking & Communications, Media Financial Services & Technology 6 of Top 10 Credit card issuers in the US ▪ Asset Finance ▪ Streaming Services, Cable TV 3 of Top 6 ▪ Credit Ca
Slide 7: And are market leaders in our solution offerings
And are market leaders in our solution offerings Market Leader Healthcare Payer BPaaS Solutions Peak Matrix Assessment | 2024 Customer Experience (CX) Collections Major Contender & Star Performer ▪ Omnichannel engagement ▪ White-labeled digital collections RCM Operations ▪ Active user personalizatio
Slide 8: Our strategic priorities
Our strategic priorities… Cross-sell/up-sell into existing clients Simplify Expand the organization capabilities Improve Amplify margins the ‘Firstsource’ brand Elevate TOP-QUARTILE REVENUE GROWTH Tech employee experience in everything we do CONCURRENT MARGIN EXPANSION Copyright © 2024 Firstsource 7
Slide 9: That are showing results
That are showing results Our recent strategic deal wins Total headcount Won a large deal from a leading telecom player in Australia & New Zealand, a new logo, and first major win for our newly launched ANZ operations 34,144 32,898 29,231 27,940 25,947 Won a large deal from a Fortune500 managed healt
Slide 10: With relAI, we are building capabilities to address the AI opportunity
With relAI, we are building capabilities to address the AI opportunity Launched Firstsource relAI is a suite of AI led platforms, solutions and digital services to drive digital transformation for our clients in a responsible and ethical manner Strengthening the suite by leveraging our partner ecosy
Slide 11: We are socially conscious
We are socially conscious Firstsource ranked in the top 99th percentile on the Dow Jones Sustainability Index S&P Global Sustainable1 ESG and CSA Score of 81 each Published Our 1st Task Force on Climate-related Financial Disclosures report for FY24 ~15.42% All UK Offices 100% 68.97% 100% Renewable e
Slide 12: And focused on shareholder value creation
And focused on shareholder value creation 5 Years Stock Performance NSE: FSL | BSE: 532809 | Reuters: FISO.BO| Bloomberg: FSOL:IN Market Capitalisation: US$2.8bn | Average daily trading volume: US$ 25.1mn FSL, 728% NIFTY IT, 161% Feb-20 Aug-20 Feb-21 Aug-21 Feb-22 Aug-22 Feb-23 Aug-23 Feb-24 Aug-24
Slide 13: Our Leadership Team
Our Leadership Team Ritesh Idnani Dinesh Jain Sohit Brahmawar Aftab Javed Aniket Maindarkar Hasit Trivedi MD & CEO Chief Financial Officer Chief Operating Officer Chief Human Resources Chief Marketing Officer Chief Digital & AI Officer Officer Vivek Sharma Venkatgiri Vandali Rajiv Malhotra Arjun Mit
Slide 14: In summary…
In summary… We see potential to grow at an accelerated pace over the medium term… Discontinuities caused by macro and technology shifts are creating market opportunities Our ‘market positioning’ gives us an advantage …Helped by our unique differentiators… Roster of long-standing relationships with q
Slide 15: Factsheet
Factsheet Copyright © 2024 Firstsource 14
Slide 16: Financial performance snapshot | 9MFY25
Financial performance snapshot | 9MFY25 Revenue (in $ million) Revenue (in ₹ million) 5.6% 18.5% 16.0% -5.7% 2.0% 23.0% 7.1% 23.9% 16.6% 1.7% 5.2.% 24.7% 6.6% 17.9% 14.6% -1.1% 1.1% 21.8% 63,362 60,223 59,212 58,189 795 765 750 50,780 694 685 40,986 38,263 578 548 FY19 FY20 FY21 FY22 FY23 FY24 9MFY2
Slide 17: Key performance indicators | 9MFY25
Key performance indicators | 9MFY25 Return on Equity (%) Return on Capital Employed (%) 17.6% 17.6% 17.7% 15.5% 15.4% 15.3% 14.1% 13.9% 13.9% 13.4% 13.7% 12.9% 12.3% 12.3% FY19 FY20 FY21 FY22 FY23 FY24 9MFY25* FY19 FY20 FY21 FY22 FY23 FY24 9MFY25* Cash Flow (in ₹ million) Debt Position (in ₹ million
Slide 18: Performance summary | Q3FY25
Performance summary | Q3FY25 REVENUE ₹ EBIT ₹ ₹ 21,024 Million ₹ 2,333 Million (US$ 249 Million) (Margin 11.1%) YoY growth of 31.7% YoY growth of 36.5% YoY constant currency growth of 27.7% YoY margin expansion of 40bps QoQ constant currency growth of 7.6% QoQ margin expansion of 30bps ₹ PROFIT AFTE
Slide 19: Performance summary | 9MFY25
Performance summary | 9MFY25 REVENUE ₹ EBIT ₹ ₹ 58,189 Million ₹ 6,384 Million (US$ 694 Million) (Margin 11.0%) YoY growth of 24.7% YoY growth of 24.4% YoY constant currency growth of 21.8% YoY margin flat ₹ PROFIT AFTER TAX EARNINGS PER SHARE (Diluted) ₹ 4,338 Million* ₹ 6.15 (Margin 7.5%) per shar
Slide 20: Revenue distribution | Q3FY25
Revenue distribution | Q3FY25 By verticals By geography By delivery location Diverse RoW 13.3% 0.1% Offshore & North Nearshore BFS America 40.1% 32.4% EMEA 33.6% 66.3% CMT 20.3% Onshore 59.9% Healthcare 34.0% Banking & Financial Services Healthcare North America EMEA Onshore Communication, Media & T
Slide 21: Cons. IndAS financials | Profit & Loss Statement
Cons. IndAS financials | Profit & Loss Statement In ₹ million Q2FY24 Q3FY24 Q4FY24 FY24 Q1FY25 Q2FY25 Q3FY25 QoQ YoY Income from services 15,417 15,948 16,693 63,325 17,839 19,326 20,879 8.0% 30.9% Other operating income (17) 18 12 37 72 (72) 145 - - Revenue from operations 15,400 15,966 16,705 63,3
Slide 22: Cons. IndAS financials | Balance Sheet
Cons. IndAS financials | Balance Sheet In ₹ million As on 31-Mar-24 As on 31-Dec-24 In ₹ million As on 31-Mar-24 As on 31-Dec-24 Assets Equity and liabilities Non-current assets Shareholder's Funds Fixed assets 2,461 4,013 Equity share capital 6,970 6,970 Right-of-use assets 6,355 7,325 Reserve and
Slide 23: Cons. IndAS financials | Cash Flow Statement
Cons. IndAS financials | Cash Flow Statement In ₹ million 9 Month ended Dec 31, 2023 9 Month ended Dec 31, 2024 Cash flow from operating activities Net profit before taxation and non controlling interest 4,704 5,389 Depreciation and amortization 1,929 2,364 Finance costs (for borrowing & lease liabi
Slide 24: Operating Metrices | Q3FY25
Operating Metrices | Q3FY25 Q3FY23 Q4FY23 Q1FY24 Q2FY24 Q3FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25 Banking & Financial Services 41.8% 40.3% 40.8% 40.8% 38.3% 37.3% 36.4% 34.4% 32.4% Revenue by Healthcare 34.2% 33.2% 32.6% 32.7% 33.5% 32.9% 35.7% 36.3% 34.0% Vertical Communications, Media & Tech 21.6% 22.3%
Slide 25: Business Outlook | FY25
Business Outlook | FY25 21.8-22.3% 11-11.5% constant currency EBIT margin revenue growth (Earlier: 11-11.5%) (Earlier: 19.5-20.5%) Copyright © 2024 Firstsource 24
Slide 26: Thank You
THANK YOU Investor relations Investor relations Copyright © 2024 Firstsource