Hinduja Global Solutions Limited · NSE:HGS
Hinduja Global Solutions — Q4 FY2025 Earnings Presentation
32 slides from Hinduja Global Solutions's earnings presentation, May 29, 2025
Slide 1: HGS Earnings Call Presentation Q4 & Full-year FY2025
HGS Earnings Call Presentation Q4 & Full-year FY2025 May 29, 2025 1
Slide 2: Safe Harbour
Safe Harbour Certain statements in this release concerning HGS’ future growth prospects may be seen as forward- looking statements, which are subject to a number of risks, and uncertainties as a result of which actuals could differ materially from such statements. HGS does not undertake to update an
Slide 3: Overall Performance Update
Overall Performance Update Partha DeSarkar 3
Slide 4: Snapshot of HGS' financial performance
Snapshot of HGS’ financial performance Q4 FY2025 Full-year FY2025 Total income stood at Rs. 1,297.7 crore Total income stood at Rs.4,958.8 crore (US$ 153.4 million) (US$ 586.1 million) Operating revenue was Rs. 1,161.1 crore Operating revenue was Rs. 4,404.2 crore (US$ 137 million) (US$ 520.
Slide 5: Management Commentary
Management Commentary Seeing some headwinds and market softness with continued political uncertainty Elongated sales cycles… focus on shorter and smaller projects Emphasis on margin expansion vs topline growth Continue to build healthy sales pipeline – focus on significantly increasing the d
Slide 6: Management Commentary Contd.
Management Commentary Contd. Traditional CX - industry transformation is faster than expected, Embedding tech into core BPM services - Aggressive implementation of HGS Agent X for different modules - Partnering with start-ups/ tech players to integrate more AI-led capabilities - language translati
Slide 7: Key Highlights of the Business
Key Highlights of the Business 375 active 6 million+ 2 lakh+ partner New center in 18 awards – CX/ Digital clients customer base fibre networks, Bengaluru for Recognized globally and 833 HRO/ for DTV & covering key cities tech services and across business, Payroll processing Broadband and towns CX h
Slide 8: AI-Powered Digital CX & Data Innovation Hub in Waterloo, Canada
AI-Powered Digital CX & Data Innovation Hub in Waterloo, Canada New hub to initially create up to 150 jobs in Waterloo – across digital and bilingual CX services Hub will focus on advancing AI-led CX, automation, and data science, while fostering collaboration with clients, academic institutions
Slide 9: Introducing our New Global CEO
Introducing our New Global CEO The Board has approved the elevation of Venkatesh Korla, currently President & CEO, HGS Americas, as the new Global CEO of HGS An accomplished business leader with 25+ years of experience in core digital services and tech-enabled customer experience (CX) A techno
Slide 10: Introducing our New Global CFO
Introducing our New Global CFO The Board has approved the elevation of Mahesh Kumar Nutalapati, currently Deputy CFO, as the new Global CFO of HGS Mahesh, who joined HGS earlier in February, is a Chartered Accountant with over 24 years of experience in various aspects of Finance With extensive
Slide 11: Market Trends and HGS' Strategy Forward
Market Trends and HGS’ Strategy Forward Venkatesh Korla 11
Slide 12: Our Strategy for Building a Sustainable Digital-led Business
Our Strategy for Building a Sustainable Digital-led Business Technology AI-Powered Process Services Digital Operations Management App development/maintenance AI-driven process management Contact center with heavy workforce deployment Cloud deployment and migrations AI-supported unattended
Slide 13: The World Around Us is Further Evolving – Agentic AI
The World Around Us is Further Evolving – Agentic AI The IT/BPM Business Model and How AI Agents Disrupt It Manual BPM Work Al Agents – Next Generation Human Labor AI Agents Long turnaround times Time zone barriers Human error Black Box Process Cultural Misalignment Inconsistent Outcome Productized
Slide 14: Our Strategy for this Agentic AI Opportunity
Our Strategy for this Agentic AI Opportunity AI STRATEGY & IMPLEMENTATION AI-ENABLED PACKAGED AI-ENABLED DIGITAL OPS SERVICES SOLUTIONS SOLUTIONS Services-led: advisory to full Sold like accelerators: scoped, Prebuilt blueprints for vertical + custom build repeatable delivery horizontal use ca
Slide 15: Packaged Solutions: Our Approach
Packaged Solutions: Our Approach Not Just a Product. Not Just a Service. A bridge—offering the confidence of a product and the flexibility of consulting. Key Objectives PRE-BUILT ASSETS • Accelerate Time-to-Value for customers with pre-built, deployable offerings • Expand Revenue through repeatable
Slide 16: HGS Agent X – Our Own Evolution
HGS Agent X – Our Own Evolution Operate Better Deliver Better Change the Game Enhance productivity & lower costs Improve efficacy & value for existing Autonomous Agents to run processes across delivery and support functions mode of delivery to customers to differentiate from competitors Make teams m
Slide 17: Digital Media Business: An Update
Digital Media Business: An Update Vynsley Fernandes 17
Slide 18: Environment & Industry
Environment & Industry THE Economic Times Local cable o; erators power India’s last-mile push Pay-TV might be having a hard time now, but it's for wired broadband penetration too early to write it off Synopsis Local cable op' aging their y-TV subscription: and Bharti Airtel, ining io due to competit
Slide 19: ARPUs | Reflecting FY2025 Strategy
ARPUs | Reflecting FY2025 Strategy ONE Broadband ARPUs remained robust as Whilst the overall DTV industry in India faced the organic business grew on the back of the significant headwinds in FY25, NXTDIGITAL pan-India digital television subscriber base. improved ARPUs in FY25 over the previous The g
Slide 20: Broadband Revenue by Segment
Broadband Revenue by Segment FY2025 focus remained on value creation and value accretion segments. This is seen in the growth of the organic business segment as well as CelerityX, which together contribute 30% of the revenues of FY2025. YoY revenue contribution by segment (%age) Revenue mix by segme
Slide 21: Broadband Vertical | FY2026 Strategy
Broadband Vertical | FY2026 Strategy The strategy for FY2026 is based on 4 pillars with focus on sales. The pillars for consideration are aimed at not only growth but also contributing to value accretion for the future – given that broadband subscribers are projected to double by 2030 to >80mn. Grow
Slide 22: Financial Update
Financial Update Srinivas Palakodeti 22
Slide 23: Overall Performance: Q4 FY25 vs Q3 FY25 vs Q4 FY24
Overall Performance : Q4 FY 25 vs Q3 FY 25 vs Q4 FY 24 Amount in INR Cr Actual Actual Actual Particulars Q4 FY 25 Q3 FY 25 Q4 FY 24 Revenue from operations 1,161.1 1,064.1 1,098.7 Depreciation 120.9 137.5 133.4 Interest Expense 54.8 55.6 50.6 Total Other Income : 136.7 170.8 159.2 PBT 103.5 41.3 41.
Slide 24: Overall Performance: FY 2025 vs FY 2024
Overall Performance : FY 2025 vs FY 2024 Amount in INR Cr Actual Actual Particulars FY 2025 FY 2024 Revenue from operations 4,404.2 4,615.7 Depreciation 522.8 533.9 Interest Expense 229.1 183.6 Other Income 554.6 472.1 PBT 59.8 110.5 Tax 177.7 (20.7) Total PAT for the period 100.7 131.2 Total Income
Slide 25: Balance Sheet: Overall
Balance Sheet: Overall Amount in INR Cr As at As at As at As at Particulars Mar 25 Mar 24 Particulars Mar 25 Mar 24 EQUITY AND LIABILITIES ASSETS Equity Non-current assets Share capital 47 47 Fixed assets and leases 1,438 1,250 Other equity* 7,808 7,596 Intangibles 1,493 1,519 Total Equity 7,855 7,6
Slide 26: Cash Flow: Overall
Cash Flow: Overall Amount in INR Cr 12 months Ending 12 months Ending Particulars 31st Mar 2025 31st Mar 2024 Profit Before Tax 278 110 Non-operating adjustments 54 295 Change in operating assets and liabilities 87 (150) Income taxes paid (net) 37 (64) Cash from operating activities 457 192 Capex In
Slide 27: Summary Financial Profile
Summary Financial Profile HGSL Particulars in INR Cr in USD Mn (Except per (Except per share data) share data) Amount in INR Cr Particulars Q4 FY 25 Q3 FY 25 Change Shareholder's Fund 7,854.9 928.5 Gross Treasury & Cash Surplus 6,354.7 6,365.1 -10.4 Total Borrowings 1,186.9 1,212.6 -25.7 Book value
Slide 28: Operating Revenue Composition - By Source
Operating Revenue Composition - By Source Q4’25 FY2025 Operating Revenue Split by Source Operating Revenue Split by Source Digital & Media Services CX Services Digital & Media Services CX Services 46% 54% 44% 56% CX Services Digital & Media Services CX Services Digital & Media Services Rs. 1,161.1 C
Slide 29: Operating Revenue Composition - By Origination
Operating Revenue Composition - By Origination Q4’25 FY2025 Revenue Split - by Origination Revenue Split - by Origination Others Australia Others Australia 2% 3% 6% 6% Canada Canada 11% 12% India India 37% 40% UK 12% UK 13% USA USA 30% 29% Others: Jamaica, Rs. 1,161.1 Cr Rs. 4,404.2 Cr Colombia, etc
Slide 30: Operating Revenue Composition - By Vertical
Operating Revenue Composition - By Vertical Q4’25 FY2025 Q4 FY25-Revenue Split by Vertical FY25-Revenue Split by Vertical BFSI, 18% BFSI, 16% Consumer & Consumer & Retail, 13% Tech, Media & Retail, 12% Tech, Media & Telecom, 53% Telecom, 54% Others, 4% Others, 3% Health & Life Health & Life Sciences
Slide 31: Q4 FY2025: Revenue Profile
Q4 FY2025: Revenue Profile Client Concentration DSO Top Customer Top 5 Customers Top 10 Customers DSO (In Days) 28.5% 62 59 20.9% 8.3% Q4 FY 24 Q4 FY25 Revenues of Rs 1,161.1 Cr 31
Slide 32: Thank You
Thank You investor.relations@teamhgs.com
Hinduja Global Solutions — Q4 FY2025 Earnings Presentation on 6ix