Aditya Birla Capital Ltd. · NSE:ABCAPITAL
Aditya Birla Capital — Q3 FY23 Earnings Presentation
76 slides from Aditya Birla Capital's earnings presentation, Feb 2, 2023
Slide 1: Q3 FY23 Financial Results Investor Presentation
Q3 FY23 FINANCIAL RESULTS INVESTOR PRESENTATION 2nd February 2023 A Leading Financial Services Conglomerate
Slide 2: Diversified Financial Services Platform from a Trusted conglomerate
Diversified Financial Services Platform from a Trusted conglomerate Promoter & Grasim Industries Promoter Group 54.2% 16.8% 100% 100% 51% 50% 46% Aditya Birla Finance Aditya Birla Housing Aditya Birla Sun Life Aditya Birla Sun Life Aditya Birla Health Finance 100% Insurance 51% AMC Insurance Non Ban
Slide 3: Our Approach: ONE ABC One P&L
Our Approach : ONE ABC One P&L ONE ABC ONE P&L ONE ONE ONE CUSTOMER EXPERIENCE TEAM Provide holistic solutions to customers and their ecosystems to suit their life-stage and business needs Aditya Birla Capital Limited 3
Slide 4: One Customer: Deliver comprehensive offerings
One Customer: Deliver comprehensive offerings PROTECTING INVESTING FINANCING ADVISING Life Insurance Mutual Funds Home Finance Money For Life Planner Health Insurance Stocks & Securities Personal Finance Motor Insurance broking SME Finance Corporate General Wealth Mortgage finance Insurance PMS Loan
Slide 5: One Experience: Complete flexibility to customers
One Experience: Complete flexibility to customers Catering to diverse needs of Optimize acquisition cost 6 1 retail and institutional customers and their ecosystems Product innovation, direct ONE Access to 140,000+ Aditya acquisition and seamless 5 2 Birla Group employees and onboarding EXPERIENCE 3
Slide 6: Management
One Team Vishakha Mulye Chief Executive Officer ABCL Business CEOs Rakesh Singh A. Bal Subramaniam Kamlesh Rao Pankaj Gadgil Tushar Shah Mayank Bathwal Sandeep Dadia MD & CEO MD & CEO MD & CEO MD & CEO CEO, Infra & CEO CEO Aditya Birla Finance Asset Management Life Insurance Housing Finance Structur
Slide 7: All inclusive platform approach
All inclusive platform approach… Direct to customers Business to channel (D2C) partners (B2D) • Omni channel platform PROTECTING ONE ADVISING • Channels partners can CUSTOMER grow business volumes, • One stop solution for PIFA2 products enhance customer INVESTING FINANCING servicing and track status
Slide 8: Omni channel based D2C platform offering PIFA products
Omni channel based D2C platform offering PIFA products… Consumer preferences Regulatory environment Business models realigning shifting towards flexibility, fostering open architecture towards customer acquisition convenience and simplicity and customer centricity using data and technology Customer
Slide 9: Comprehensive B2B platform for MSME ecosystem
Comprehensive B2B platform for MSME ecosystem… VAS Partners Banking Partners Manage business Products Building Products & Features on Platform Existing to ABFL Blocks Ecosystem Customers Invest Mobile Data analytics/ AI Existing to ABCL Products Existing to ABG Business Lending Grow Customer one vie
Slide 10: Use Case of B2B platform: Business Loan
Use Case of B2B platform: Business Loan STEP 1 STEP 2 STEP 3 STEP 4 Digital Paperless Instant Intent Led Search Application Documentation Disbursement If loan required is > ` 2 lacs, digital • User discovers SME • User details are fetched • Digital KYC, e-Agreement, provision of : platform on google
Slide 11: Q3 FY23 Performance Highlights
Q3 FY23 | Performance Highlights Strong quarterly performance with accelerated growth momentum across businesses Lending Book1 Gross Total AUM3 Consolidated Premium2 PAT ` 85,869 crore ` 4,328 crore ~ ` 3.6 lac crore ` 530 crore4 ↑ 40% Y-o-Y ↑ 27% Y-o-Y5 ↑ 22% Y-o-Y ↓ 3% Y-o-Y ↑ 11% Q-o-Q ↑ 9% Q-o-Q
Slide 12: Delivery on key metrics across businesses
Delivery on key metrics across businesses Life Health NBFC1 Housing1 Asset Management1 Insurance2 Insurance2 1 Loan Book Growth 1 AUM Growth 1 Premium Growth Domestic AAUM4 Equity AAUM4 Individual FYP Gross Premium 47% y-o-y 11% y-o-y 6% y-o-y 2% y-o-y 25% y-o-y 59% y-o-y q-o-q 1% q-o-q 2 Net intere
Slide 13: Doubled the quarterly profit in 3 years
Doubled the quarterly profit in 3 years Consolidated revenue and PAT Business-wise Profitability Revenue1 Businesses (` crore) Q3 FY22 Q3 FY23 Y-o-Y 31% y-o-y NBFC 385 540 40% 7,699 HFC 68 78 16% 5,346 5,886 Asset Management 4,612 249 223 11% Life Insurance 40 45 10% Other Businesses 42 54 29% Q3 FY
Slide 14: On track to deliver ahead of FY24 guidance
On track to deliver ahead of FY24 guidance Metrics for FY24 guidance Q3 FY22 Q2 FY23 Q3 FY23 Targets Retail + SME mix 60% 65% 66% 65% NBFC Net Interest Margin 6.24% 6.58% 7.00% 6.25%+ Return on Assets 2.3% 2.4% 2.4% 2.5-2.7% Affordable mix 35% 41% 42% ~65% Housing Net Interest Margin 4.29% 5.13% 5.3
Slide 15: Aditya Birla Finance Ltd
Aditya Birla Finance Ltd Aditya Birla Capital Limited 15
Slide 16: Performance highlights for Q3 FY23
Performance highlights for Q3 FY23 Retail, SME & Loan book HNI loans1 NII2 NIM PBT ` 47,856 crore ₹ 72,994 crore ₹ 1,195 crore 7.00% ₹ 540 crore (66% of AUM) ↑ 47% Y-o-Y ↑ 59% Y-o-Y ↑ 50% Y-o-Y ↑ 77 bps Y-o-Y ↑ 40% Y-o-Y ↑ 12% Q-o-Q ↑ 14% Q-o-Q ↑ 20% Q-o-Q ↑ 41 bps Q-o-Q ↑ 11% Q-o-Q 1.3 mn customers
Slide 17: Our approach
Our approach Focus Segments Increasing granularisation in the portfolio through focus on retail and MSME segments Increase Risk calibrated granularity loan growth Expand Branch expansion in tier 3 / tier 4 cities Enhance Customer Experience Digitisation Unified platform for MSMEs manage and grow the
Slide 18: Robust growth in disbursements
Robust growth in disbursements… Product-wise Disbursements (₹ crore) 98% y-o-y Personal & consumer Personal & Consumer 5% q-o-q Unsecured Business ↑ 4.7x y-o-y; ↑ 32% q-o-q 13,099 Secured Business 12,488 Corporate/ Mid-Market 3,473 Repeat business in digital 3,369 36% portfolio growth (Q2 FY23: 32%)
Slide 19: Increase in granularity and branch footprint
…with increase in granularity and branch footprint Loans to Retail, MSME and SME customers (₹ crore) 59% y-o-y 14% q-o-q 47,856 Branches 42,034 272 operational branches as of Dec 31, 2022 113 new branches opened in 9M FY23 30,027 Target Footprint 325+ branches by Mar 31, 2023 80%+ in Tier 3/4 cities
Slide 20: Well diversified product portfolio
Well diversified product portfolio… Segment Personal & Consumer Unsecured Business Secured Business Corporate / Mid-Market Presence Semi-urban Semi-urban Semi-urban/ SME Clusters Top 6-7 Cities Sourcing DSA + Direct + Ecosystems DSA + Ecosystems DSA + Direct Relationship (Direct) ATS1 ~ ₹ 22,000 ~ ₹
Slide 21: Increasing growth across focus segments
…with increasing growth across focus segments Personal & Consumer 3.2x y-o-y Secured business 30% y-o-y 12,812 29,186 27,212 Consumer Loan 15% 9,563 21% 22,537 15% Personal Loan LAS 12% 28% 23% 29% 31% 8% TL / WCDL 9% 3,979 79% 12% 18% 77% 49% LRD 45% 47% 82% LAP Q3 FY22 Q2 FY23 Q3 FY23 Q3 FY22 Q2 F
Slide 22: Use of analytics for sourcing, underwriting and collections
Use of analytics for sourcing, underwriting and collections… Sourcing Underwriting Collections New to business customers Identify credit worthy customers Root Cause identification Custom Multiple Application Scorecards for Identify cohorts with challenges (inability to ▪ Create scorecard for new cus
Slide 23: Strong outcomes in customer sourcing and servicing
…leading to strong outcomes in customer sourcing and servicing Digitally sourced Personal 99% 1.35 Mn 56% 36% loan book Customer Customers Customers Of overall Of overall Acquisition onboarded acquired personal loan personal loan 56% digitally digitally sourced sourced via 49% digitally Cross Sell 4
Slide 24: Improving asset quality trends
Improving asset quality trends… Stage 3 Book Total Stage 1 Stage 2 Stage 3 PCR% Value (₹ crore) 49,805 44,129 3,720 1,956 Dec’21 Mix % 100% 88.60% 7.47% 3.93% 41.9% Value (₹ crore) 64,975 59,744 3,227 2,004 Sep’22 Mix % 100% 91.95% 4.97% 3.08% 49.3% Value (₹ crore) 72,994 68,259 2,441 2,294 Dec’22 M
Slide 25: Asset quality across product segments
…across product segments Personal & Consumer Secured business PCR 59.5% 76.1% 77.5% PCR 31.0% 44.2% 46.3% 4.6% 10.9% 2.6% 6.6% 3.5% 2.1% 5.9% 2.8% 2.7% 2.5% 1.8% 1.8% Q3 FY22 Q2 FY23 Q3 FY23 Q3 FY22 Q2 FY23 Q3 FY23 GS2 GS3 GS2 GS3 Unsecured business Corporate / Mid-market PCR 29.0% 34.0% 40.7% PCR 4
Slide 26: Strong balance sheet
Strong balance sheet… ALM optimised for liquidity and costs Diversified borrowing mix 100%100% 4% Cumulative Outflows 5% 2% Cumulative Inflows 6% 81%82% 11% 11% 42% 45% 52% 37% 29% 29% 37% 23% 25% 19% 15% 11% 11% 7% Dec’21 Dec’22 0-1 months 1-2 months 2-3 months 3-6 months 6-12 months 1-5 years > 5
Slide 27: P&L and Key Ratios – Aditya Birla Finance Limited
P&L and Key Ratios – Aditya Birla Finance Limited (₹ crore) FY 2022 Q3 FY22 Q2 FY23 Q3 FY23 9M FY22 9M FY23 Net Interest Income (Incl. fee income) 3,091 799 998 1,195 2,286 3,083 Operating expenses 933 237 314 357 680 950 Credit provisioning 672 178 196 298 519 646 Profit before tax 1,487 385 488 54
Slide 28: Aditya Birla Housing Finance
Aditya Birla Housing Finance Aditya Birla Capital Limited 28
Slide 29: Performance Highlights for Q3 FY23
Performance Highlights for Q3 FY23 Disbursement Loan book NII2 NIM PBT ₹ 1,387 crore ₹ 12,874 crore ₹ 177 crore 5.35% ₹ 78 crore ↑ 25% Y-o-Y ↑ 11% Y-o-Y ↑ 38% Y-o-Y ↑ 106 bps Y-o-Y ↑ 16% Y-o-Y ↑ 12% Q-o-Q ↑ 3% Q-o-Q ↑ 8% Q-o-Q ↑ 22 bps Q-o-Q ↑ 4% Q-o-Q Stage 2 and 3 loans 94% disbursement at 1.9% Ro
Slide 30: Our approach
Our approach Robust risk management Risk calibrated loan Improve digital Focus on quality of origination and pre-delinquency growth management adoption Strong balance sheet Maintain a diversified borrowing mix with well-matched ALM and healthy capital adequacy Enhance Customer Digitization and decon
Slide 31: Continued growth in disbursements and book
Continued growth in disbursements and book… Momentum in disbursement (₹ crore) Growth in book (₹ crore) 25% y-o-y 11% y-o-y 1,387 11,606 12,455 12,874 1,237 5% 6% 7% 1,106 6% 7% 7% Value 29% 34% 35% 21% 18% 17% Growth 38% 35% 34% Q3 FY22 Q2 FY23 Q3 FY23 Q3 FY22 Q2 FY23 Q3 FY23 • Healthy growth in di
Slide 32: Focus on quality of origination
…with focus on quality of origination… Segment wise contribution Particulars Q3 FY22 Q2 FY23 Q3 FY23 Focus towards Salaried Salaried & SEP1 47% 57% 55% & SEP segment SENP2 53% 43% 45% Credit bureau score mix Particulars Q3 FY22 Q2 FY23 Q3 FY23 > 700 76% 82% 83% Continued focus on quality of New to c
Slide 33: Improving portfolio quality
…reflected in improving portfolio quality Stage 3 Book Total Stage 1 Stage 2 Stage 3 PCR% Value (₹ crore) 11,606 10,553 626 427 Dec’21 Mix % 100% 90.92% 5.39% 3.68% 32.8% Value (₹ crore) 12,455 11,447 560 448 Sep’22 Mix % 100% 91.91% 4.50% 3.60% 33.1% Value (₹ crore) 12,874 11,910 515 450 Dec’22 Mix
Slide 34: Strong balance sheet
Strong balance sheet… ALM optimised for liquidity and costs Borrowing Mix (on 31st Dec 2022) Cumulative Outflows Dec-21 Dec-22 100%100% 6% 6% Cumulative Inflows Term Loan 77% 77% 19% 23% NHB 24% 30% NCD 54% 9% 7% 11% 14% 19% 8% 4% 7% 6% Others 67% 17% 0-1 1-2 2-3 3-6 6-12 1-5 years> 5 years months m
Slide 35: Robust financial performance
Robust financial performance Net interest margin1 Cost-to-income ratio Healthy net interest margins Maintained CIR with investments across channel 5.13% 5.35% 4.29% 36.3% 41.4% 41.3% Q3 FY22 Q2 FY23 Q3 FY23 Q3 FY22 Q2 FY23 Q3 FY23 Cost of borrowing Operating profit (% AAUM) Healthy cost of borrowing
Slide 36: P&L and key ratios – Aditya Birla Housing Finance Limited
P&L and key ratios– Aditya Birla Housing Finance Limited (₹ crore) FY22 Q3 FY22 Q2 FY23 Q3 FY23 9M FY22 9M FY23 Net Interest Income (Incl. fee income) 521 129 164 177 382 490 Operating expenses 193 47 68 73 136 202 Operating profit 328 82 96 104 246 287 Credit provisioning 75 14 21 26 63 62 Profit b
Slide 37: Aditya Birla Sun Life AMC Ltd.
Aditya Birla Sun Life AMC Ltd. Aditya Birla Capital Limited 37
Slide 38: Performance highlights for Q3 FY23
Performance highlights for Q3 FY23 Mutual fund Equity Individual Investor Monthly SIP QAAUM QAAUM MAAUM folios book ₹ 2,81,717 crore ₹ 1,20,068 crore ₹ 1,45,821 crore 8.0 million ₹ 942 crore4 Market share Added 0.5 Market 5.8% ↑ 2% Q-o-Q mn folios in ↑ 6% Y-o-Y3 share1 7.9% Mix 43% 9MFY23 4x y-o-y3
Slide 39: Our approach
Our approach Delivering growth & transforming business to be ‘future ready’ Scale AUM Sustainable Scale retail franchise and diversify product Growth growth in SIPs offerings Expand Long Term Customer Value Geographic reach and strengthen multi- channel distribution network Experience Leveraging dig
Slide 40: Growth in AUM
Growth in AUM Mutual fund closing assets under management1 Total average assets under management1 4% q-o-q 3,10,860 2,93,787 2,93,009 q-o-q 2,85,806 2,65,800 2,75,287 992 11,105 1,007 1,025 41,678 10,200 10,267 40,133 43,843 49,060 56,179 53,493 1,26,254 1,35,123 1,06,615 1,09,459 1,07,315 1,08,156
Slide 41: Growth in retail franchise and SIP book
Growth in retail franchise and SIP book Individual MAAUM B-30 MAAUM Long Tenure SIP Building sustainable SIP Book Book (2) SIP Book in ₹ #of Live Outstanding % Count of Total SIPs 3% y-o-y 3% y-o-y crore(1) SIPs1 (Mn) (Dec-22) 3.26 1,45,821 942 1,41,432 892 90% 46,925 48,515 82% 3.11 Dec-21 Dec-22 D
Slide 42: Growth in passives and alternative investments
Growth in passives and alternative investments Passives 5,302 9,962 12,695 16,923 21,619 1,292 1,163 ~4,75,000 4x Passive AUM Investor Folios Serviced Growth in Passives2 (` crore)1 1,115 17,415 FOF 1,167 14,017 Index 10,161 1,039 3,187 7,439 ETF 5 1,742 2,912 Product Pipeline 1,076 1,355 1,420 Dec-
Slide 43: Growth in multi-channel distribution network
Growth in multi-channel distribution network Empaneled 6,500 + new MFDs in 9M FY23 290+ Locations 70,000+ 80+ 85+ 270+ 80+ MFDs Banks Emerging Market National Digital Over 82% are Locations Distributors Partners in B30 cities Servicing Investors across 19,000+ Pan-India pin codes Overall Asset Sourc
Slide 44: Best-in-class customer service and digital platforms
Best-in-class customer service and digital platforms Customer Customer Distributor Digital Onboarding 75% Servicing 89% Onboarding 91% Transactions 84% Enhancing Digital Capabilities Enhancing investor experience & instant Customer Automation Automated internal processes to bring in Journey access t
Slide 45: Key financials – Aditya Birla Sun Life AMC
Key financials– Aditya Birla Sun Life AMC (₹ crore) FY2022 Q3 FY22 Q2 FY23 Q3 FY23 9M FY22 9M FY23 Revenue 1,409 353 388 363 1,061 1,025 Costs 514 104 138 140 376 412 Profit before tax 895 249 249 223 685 613 Tax 222 63 58 56 171 152 Profit after tax 673 186 192 166 514 461 Mutual fund AAUM 2,92,578
Slide 46: Aditya Birla Sun Life Insurance Ltd.
Aditya Birla Sun Life Insurance Ltd. Aditya Birla Capital Limited 46
Slide 47: 9M FY23 Performance Highlights
9M FY23 | Performance Highlights Individual Group Total FYP AUM Net VNB2 FYP1 Premium ` 1,824 crore ` 3,096 crore ` 10,114 crore ` 67,989 crore 15.5% ↑ 25% Y-o-Y ↑ 41% Y-o-Y ↑ 25% Y-o-Y ↑ 15% Y-o-Y ↑ 430 bps Y-o-Y Industry at 16% Industry at 43% 2 Yr CAGR - 24% Superior returns 18%+ for FY23 9M FY23
Slide 48: Our Approach
Our Approach Growth Focus on consistent growth in protection and traditional products across Individual & Group Business Outperform industry Channel growth productivity Distribution Diversified and scaled up distribution mix with focus to grow productivity Enhance Customer Quality Experience Build Q
Slide 49: Continue to outperform industry growth
Continue to outperform industry growth Individual FYP1 Group New Business Premium Private Private Industry ABSLI Industry ABSLI Players Players 9M FY23 9M FY23 25% y-o-y 19% y-o-y 16% y-o-y Growth 41% y-o-y 16% y-o-y 43% y-o-y Growth ` crore ` crore 1,824 3,096 642 773 1,281 409 885 930 Q1 Q2 Q3 9M
Slide 50: Diversified and scaled up distribution mix
Diversified and scaled up distribution mix… 2,900+ 348 59,203 8 14,500+ Cities Own Branches Agents Banca Tie-ups1 Bank Branches Strong growth across channels Product Mix by Channel (9M FY23 FYP ` crore) Channel Mix (9M FY23) Proprietary Partnership ULIP Traditional Protection 33% 1% 5% 1172 39% 36%
Slide 51: Value accretive products
Value accretive products… Individual segment product Mix New Products and Risk Mitigation • Pre-Approved Sum Assured (PASA) contribution stands at 20% of 9M 5.7% 6.6% 2.4% Analytics FY23 new business (FY’22 contribution was at 22%). supported • 29% Upsell contribution for 9M FY23 of Individual FYP b
Slide 52: Consistent Quality Improvements
Consistent Quality Improvements Total Renewal Premium Persistency1 Opex to premium ratio ( ` crore) Renewal Growth Digital Renewal Improving Persistency across all Controlled Operating expenses cohorts ↑ 14% y-o-y 78% Dec FY23 Dec FY22 Dec FY21 20% - 2Yr CAGR 14.1% 14.3% Δ 2Y 13.3% 4,870 86% 13 M 4,
Slide 53: Strong investment process
Strong investment process… Asset Under Management (in ` crore) 17% - 2Yr CAGR Composition of AUM 67,989 59,114 5% Debt 50,678 25% Equity 76% 75% 29% 76% 24% 25% 24% Dec FY21 Dec FY22 Dec FY23 42% Investment Performance1 Crisil Benchmark Performance Equity & others Income Advantage Enhancer Maximizer
Slide 54: Leveraging digital
Leveraging digital… Customer Customer Self Pre-Approved Onboarding 98% Digital Renewal 78% Servicing 88% New Business 20% Customer Experience Customer Retention Customer Centricity Pre-Purchase 98% New business Digital collection at 78%, WhatsApp & Chatbot has PASA contributed sourced digitally grow
Slide 55: Strong growth in value of new business
Strong growth in value of new business Net VNB Margin1 5.9% 10.6% 11.2% 15.0% 15.5% 18%+ 430 bps y-o-y 1.8x 369 y-o-y ` crore 324 219 178 80 9M FY21 FY21 9M FY22 FY22 9M FY23 FY23 LE 1. Individual + Group Risk Aditya Birla Capital Limited 55
Slide 56: P&L and key ratios – Aditya Birla Sun Life Insurance Limited
P&L and key ratios– Aditya Birla Sun Life Insurance Limited (` crore) FY22 Q3 FY22 Q2 FY23 Q3 FY23 9M FY22 9M FY23 Individual first year premium 2,442 635 806 892 1,616 2,148 Group first year premium 3,223 848 1,281 930 2,192 3,096 Renewal premium 6,475 1,662 1,666 1,918 4,258 4,870 Total gross prem
Slide 57: Aditya Birla Health Insurance Ltd.
Aditya Birla Health Insurance Ltd. Aditya Birla Capital Limited 57
Slide 58: Performance highlights for 9M FY23
Performance highlights for 9M FY23 GWP1 Market PBT Total Lives Combined Share2 Covered Ratio ` 1,858 crore 10.4% ` (217) crore 25 million 114% ↑ 220 bps Lower by 66 Improved ↑ 59% Y-o-Y ↑ 45% Y-o-Y Y-o-Y Cr Y-o-Y 22% Y-o-Y Distribution expansion: Differentiated Health First Most Diverse Distribution
Slide 59: Industry trend 9M FY23
Industry trend 9M FY23 Growth% Y-o-Y ABHI 9M Total GWP (` Cr) ABHI SAHI Industry 2 Yr CAGR 47% +59% +26% +20% 1,858 1,170 Market Share 859 9M FY22 9M FY23 SAHI Market Share 8.2% 10.4% Industry Market 9M FY21 9M FY22 9MFY23 Share 2.0% 2.6% All figures in ` Crores Source: GI Council segment report 9M
Slide 60: Our approach
Our approach Differentiated model Differentiated Health first approach to enhance role of the category Distribution Outperform Diversified industry growth distribution mix Most diversified distribution footprint covering conventional & new age digital platforms Customer Digitisation wellness End-to-
Slide 61: Differentiated business model
Differentiated business model… Know Your Health Improve Your Health Get Rewarded 03 02 01 HIGH RISK LOW RISK MEDIUM RISK 180+ data WBS2 points Access to Holistic Integrated Upto 100% health & Wellness Ecosystem - HealthReturnsTM 35%1 of customers administered 60+partners 20% Health Assessment (HA) H
Slide 62: Unique Product Proposition
Unique Product Proposition… Incentivize Wellness Product Innovation & Segment Specific Market expansion Upto 100% of Health Returns (Return of Premium) Young & Healthy | Senior citizen Chronic care Byte & Contextual ABCD with conditions Ride | Travel | Telco | Gym Critical Illness Innovative suite C
Slide 63: Scaled-up, diversified and digitally enabled distribution
Scaled-up, diversified and digitally enabled distribution 30% y-o-y 1,156 4800+ 200+ 80,000+ 10,000+ 3,500+ Cities Branches Agents Hospital Sales Force 276 Partners 890 191 367 320 171 95 182 260 Proprietary Banca Digital 102 82 Growth at 45 % Growth at 14 % Growth at 80 % 9M FY22 9M FY23 Expansion
Slide 64: Leveraging digital
Leveraging digital… Digital Suit 98% 3.8 Mn Customer First App - Digital Chatbot & Onboarding & Customers Digital health eco WhatsApp Retention onboarded customer End to End system Servicing Journey digitally across interactions businesses Hyper Omni Channel Buy & Renewal Digital Claims Journey Jour
Slide 65: Leveraging data analytics
Leveraging data analytics… Raw | Curated | Serviceable Data Producers CRM | Wellness | Policy Core Voice / Device / Records DATA LAKE Analytics Solution Analytics : AI / ML driven solutions CLTV – Acquisition, Customer engagement/ Fraud & risk management Persistency & Cross-sell experience PASA1: 10
Slide 66: Superior customer experience
Superior customer experience Customer experience focus 95% claim settlement ratio Best in Industry 75% Cashless claims settled within 2 hrs 10,452 provider network One of the largest in the Industry Extensive backend claims processing systems | digital claims adjudication | central claims processing
Slide 67: Business outcomes
Business outcomes Revenue (` Cr.) Lives covered (Mn.) GWP growth at 59% Y-0-Y Lives covered growth at 45% Y-0-Y Rural Retail & Rural Byte Group +123% 25 +116% 1858 Retail & Group 17 13 1170 62% 859 11 7 76% 5 6 6 82% 38% 2 18% 24% 4 4 6 9mFY21 9mFY22 9mFY23 9M FY21 9M FY22 9M FY23 Combined Ratio* Pr
Slide 68: P&L – Aditya Birla Health Insurance Limited
P&L– Aditya Birla Health Insurance Limited ( ` In crore) FY22 Q3 FY22 Q2 FY23 Q3 FY23 9M FY22 9M FY23 Retail Premium 1,140 262 390 352 788 1,074 Rural Premium 169 48 31 13 102 82 Group Premium 418 96 219 223 280 702 Gross Written Premium 1,727 406 640 588 1,170 1,858 Revenue (ND AS) 1,631 389 609 56
Slide 69: Other Updates
Other Updates Aditya Birla Capital Limited 69
Slide 70: Other financial services businesses
Other financial services businesses Revenue Revenue PBT 25% y-o-y 5% y-o-y 293 307 57 265 46 36 Q3 FY21 Q3 FY22 Q3 FY23 Q3 FY21 Q3 FY22 Q3 FY23 General Insurance Broking Stock & Securities Broking Asset Reconstruction Company Q3 FY22 Q3 FY23 Δ Q3 FY22 Q3 FY23 Δ Q3 FY22 Q3 FY23 Δ Premium Placement 1,
Slide 71: Consolidated P&L – Aditya Birla Capital
Consolidated P&L – Aditya Birla Capital (₹ crore) FY 2022 Q3 FY22 Q2 FY23 Q3 FY23 9M FY22 9M FY23 Revenue 22,053 5,535 6,825 6,894 15,436 19,309 Profit Before Tax (before share of profit/(loss) of JVs 1,769 482 593 700 1,240 1,855 Add: Share of Profit/(loss) of associate and JVs 341 93 97 60 261 209
Slide 72: Update digital impact metrics
Update digital impact metrics All metrics are for Q3 FY23 unless specified REVENUE ENABLEMENT 6 Mn 2.9 Mn 22% ` 482 crore through digital Lives covered Customers acquired Of Policy issuance Renewal through Byte sized through ecosystem verification call customer collected through products from partne
Slide 73: Drive analytics and cross-sell
Drive analytics and cross-sell… All metrics are for Q3 FY23 unless specified LIFE HEALTH AMC LENDING INSURANCE INSURANCE ACQUISITION 13% 9% 1% 79% of Retail Fresh of Digital Lending of Individual First Year Premium (Excl. Micro/ of Retail Gross Sale Business using ML Premium Byte size products) thro
Slide 74: Financial Performance
Financial Performance (` crore) FY17 FY18 FY19 FY20 FY21 FY22 CAGR 9M FY22 9M FY23 Y-o-Y (%) FY17-22 Lending Book 38,839 51,379 63,119 59,159 60,557 67,185 12% 61,411 85,869 40% Gross Insurance Premium 5,778 6,146 8,008 8,882 11,076 13,867 19% 9,236 11,972 30% Active Customers (Mn) 10 11 12 20 24 35
Slide 75: A financial services conglomerate meeting the life time needs of its customers
A financial services conglomerate meeting the life time needs of its customers CIN: L67120GJ2007PLC058890 Regd. Office: Indian Rayon Compound, Veraval – 362 266, Gujarat Corporate Office: One Indiabulls Centre, Tower 1, Jupiter Mills Compound, 841, Senapati Bapat Marg, Elphinstone Road, Mumbai – 400
Slide 76: Disclaimer
Disclaimer The information contained in this presentation is provided by Aditya Birla Capital Limited (“ABCL or the Company”), formerly known as Aditya Birla Financial Services Limited, to you solely for your reference. Any reference herein to "the Company" shall mean Aditya Birla Capital Limited, t