Brambles Limited · ASX:BXB
Brambles — Investor Day (May 2009)
77 slides from Brambles's investor day presentation, May 12, 2009
Slide 1: Brambles Investor Information Presentation cover letter
Brambles Limited ABN 89 118 896 021 Level 40 Gateway 1 Macquarie Place Sydney NSW 2000 Australia GPO Box 4173 Sydney NSW 2001 Tel +61 2 9256 5222 Fax +61 2 9256 5299 www.brambles.com For personal use only 12 May 2009 The Manager - Listings Australian Securities Exchange Limited Exchange Centre 20 Br
Slide 2: 2009 Operations Review CHEP EMEA Agenda
2009 OPERATIONS REVIEW For personal use only CHEP EMEA 12 May 2009 Agenda – Tuesday, 12 May Welcome and CHEP EMEA Introduction Tom Gorman CHEP EMEA Metrics Review James McCarthy Break CHEP Europe Overview Peter Mackie CHEP Europe Growth Christophe Loiseau James Dinsdale Nigel Branch Laurent Le Merci
Slide 3: EMEA Leadership Team
EMEA Leadership Team For personal use only Tom Gorman Group President CHEP EMEA Joined Brambles in 2008 Peter Mackie Jurie Welman President President CHEP Europe CHEP ME&A Joined Brambles in 2001 Joined Brambles in 2000 Andy Suddons James McCarthy James Dinsdale Giuseppe Sanna SVP SVP SVP SVP HR CFO
Slide 4: EMEA Leadership Team and business philosophy
EMEA Leadership Team For personal use only James McCarthy (43) James Dinsdale (43) 1 year with CHEP 10 years with CHEP Formerly with ICI and Unilever Appointed Senior Vice President Strategy & Business Development in 2008 International experience – UK, Netherlands and Switzerland Prior t
Slide 5: Organise to deliver – Europe; EMEA strategic priorities
Organise to deliver – Europe For personal use only From functional orientation… President Europe SVP SVP SVP SVP VP Customer Distributor SVP Plant General SVP Director CFO Asset Service Sales Containers Operations Counsel HR Perfect Trip Europe & Logistics Management …to market orientation EMEA Euro
Slide 6: Brambles strategy
Brambles strategy For personal use only Long-Term Stakeholder Value CUSTOMER OPERATIONAL GROWTH SATISFACTION EXCELLENCE & & QUALITY SUSTAINABILITY PEOPLE SYSTEMS EMEA Europe Europe Europe Customer Europe Cost Europe 9 Intro & Metrics Overview Growth Satisfaction Performance Wrap-up 2009 OPERATIONS R
Slide 7: CHEP EMEA Metrics Review
2009 OPERATIONS REVIEW For personal use only CHEP EMEA METRICS REVIEW EMEA – Metrics Review Agenda • Context • Key Measures • Performance EMEA Europe Europe Europe Customer Europe Cost Europe 12 Intro & Metrics Overview Growth Satisfaction Performance Wrap-up 6
Slide 8: EMEA – Geographic context and FY08 sales revenue
EMEA – Geographic context For personal use only All numbers are for the year ended 30 June 2008 and at actual exchange rates CHEP EMEA Sales (US$) 1,642M Underlying profit1 (US$) 397M CHEP Americas Und. profit margin 24% Sales (US$) 1,581M CFO2 (US$) 296M Underlying profit1 (US$) 484M Pallets 132M U
Slide 9: EMEA – FY08 sales by customer size; key measures
EMEA – FY08 sales revenue by customer size For personal use only All numbers are for the year ended 30 June 2008 and at actual exchange rates Top 5 13% Other 52% 13% # 6 - 20 22% # 21 - 100 EMEA Europe Europe Europe Customer Europe Cost Europe 15 Intro & Metrics Overview Growth Satisfaction Performa
Slide 10: EMEA – Sales revenue; Transport costs
EMEA – Sales revenue For personal use only Sales revenue New business Pricing model Transport costs Net wins Plant operations Organic volume Revenue per issue Depreciation $m at actual rates CHEP EMEA Net gains on disposals of PPE 1,700 1,642 1,600 GR % CA 8 – 8 S IPEP expense 1,500 LE Y0
Slide 11: EMEA – Plant costs; Depreciation
EMEA – Plant costs For personal use only Sales revenue Damage ratio Cost per inspection Transport costs Cost per repair Plant operations Plant stock coverage Customer complaints Depreciation actual rates CHEP Europe – Plant cost ratio Net gains on disposals of PPE 35% (Plant costs / Sales)
Slide 12: EMEA – IPEP expense; Financial performance
EMEA – IPEP expense For personal use only Sales revenue Control ratio Leakage ratio Transport costs Audit completions Plant operations Depreciation actual rates CHEP Europe – Control ratio Net gains on disposals of PPE 98% (Returns + Recoveries / Total Issues) 96% IPEP expense 94% 92% Other op
Slide 13: EMEA – Sales and Underlying Profit
EMEA – Sales and Underlying Profit For personal use only $m at actual rates Underlying Profit Cash Flow & ROCI 25% 400 397 400 29% o 5t 0 364 F Y 6% GR 8 1 24% 27% CA FY0 24% 332 25% 25% 23% 25% 300 307 23% 23% 299 296 300 300 23% 255 22% 22% 21% Underlying profit margin 19% ROCI 18% 21% US$ million
Slide 14: CHEP Europe Market overview
2009 OPERATIONS REVIEW For personal use only CHEP EUROPE Market overview REVENUE PRODUCTS POOL SIZE CUSTOMERS COMPETITORS KEY (Global/Europe) (Europe) (Global/Europe) (Europe) (Europe) DIFFERENTIATOR EPAL Scale & Pooling Pallets Network 251m/127m LPR 87% / 84% IPP EPS Scale & Pooling RPC I
Slide 15: Competitive Advantage – countries and service centres
Competitive Advantage For personal use only 23 Countries 1975 UK 1978 Belgium, the Netherlands, Luxembourg, Ireland 1980 France 1984 Germany 1988 Spain 1991 Italy 1993 Portugal 1996 Austria 1997 Denmark, Finland, Norway, Sweden, Switzerland 1998 Greece 1999 Czech Republic, Poland 2000 Hungary 2002
Slide 16: Competitive Advantage – emitter and distributor locations
Competitive Advantage For personal use only 350 23 Countries SC Es 151 Service Centres and 39 TEM locations 35,000 Emitter locations EMEA Europe Europe Europe Customer Europe Cost Europe 29 Intro & Metrics Overview Growth Satisfaction Performance Wrap-up Competitive Advantage 350 2,000 23 Co
Slide 17: Competitive Advantage – network and cross-border movements
Competitive Advantage For personal use only 23 Countries 151 Service Centres and 39 TEM locations 35,000 Emitter locations 300,000 Distributor locations EMEA Europe Europe Europe Customer Europe Cost Europe 31 Intro & Metrics Overview Growth Satisfaction Performance Wrap-up Competitive Advan
Slide 18: Competitive Advantage; Growth Strategy
Competitive Advantage For personal use only 350 2,000 23 Countries SC Es Ds 151 Service Centres and 39 TEM locations 35,000 Emitter locations 300,000 Distributor locations Every day • We conduct 770 site visits • And get 6,000 trucks on the road (inc. recovery) • To deliver 1.2M issues to
Slide 19: CHEP Europe Growth
2009 OPERATIONS REVIEW CHEP EUROPE For personal use only Q&A CHEP EUROPE 2009 OPERATIONS REVIEW CHEP EUROPE GROWTH 18
Slide 20: Horizons of Growth; European FMCG pallet opportunity
Horizons of Growth For personal use only HORIZON 3 HORIZON 2 Create viable options Build emerging businesses HORIZON 1 Extend & defend our core business Tactical & Strategic EMEA Europe Europe Europe Customer Europe Cost Europe 37 Intro & Metrics Overview Growth Satisfaction Performance Wrap-up Euro
Slide 21: White Exchange by country
White Exchange by country For personal use only Germany Italy Germany Poland 26% France Scanda Iberia Italy Greece 20% UK&I Poland Central Europe 17% Eastern Europe EMEA Europe Europe Europe Customer Europe Cost Europe 39 Intro & Metrics Overview Growth Satisfaction Performance Wrap-up 2009 OPERATIO
Slide 22: White Exchange; Recovering pallets is complex
White Exchange For personal use only Emitter Critical Success Factors Standard Equipment Standard Rules Availability of Exchanges Standard Quality Distributor EMEA Europe Europe Europe Customer Europe Cost Europe 41 Intro & Metrics Overview Growth Satisfaction Performance Wrap-up Recovering
Slide 23: Can you re-use White Exchange pallets?
Can you re-use White Exchange pallets? For personal use only If you need better-than-average quality and you get back average quality? If average quality includes a substantial number of broken pallets? If your products are heavy and will be stored in racking? If you use automated palletiser
Slide 24: White Exchange Winners & Losers
2009 OPERATIONS REVIEW For personal use only White Exchange Winners & Losers White Exchange “Winners” & “Losers” Market research shows that the costs of white pallet exchange are very different across the pool, following a normal distribution curve Winners Losers Low costs Average costs High costs
Slide 25: Variation in the cost of White Exchange
Variation in the cost of White Exchange….. For personal use only Administration Transport Procurement Number of balances to Distance Volume required for Growth manage (1 per supplier, Use of “own fleet” or dedicated Volume required to cover haulier & customer) fleet vs contracted haulage p
Slide 26: Range of White Exchange costs
Experience demonstrates the range… For personal use only White Exchange Low High Where to recover from… Administration €0.10 €0.50 Getting them back… Recovery €0.20 €3.00 Ensuring conditioning… Quality €0.50 €2.00 Replacing where necessary… Procurement €0.30 €3.00 Average range €1.30 €5.50 EMEA Euro
Slide 27: Value Chain Study
2009 OPERATIONS REVIEW For personal use only Value Chain Study What is a Value Chain Study? An assessment of the full cost associated with (1200x800mm) Suppliers white pallet exchange: ng & Tr si • Showing all the supporting ou an eh sp activities ar or W You t • Carried out by the customer, their
Slide 28: Value Chain Study Summary Output; Network Value Map
Value Chain Study Summary Output For personal use only Cost Base Case Sensitivity € XX (Damage Ratio) Ts € XX € XX (% purchase) Ts Total Supply Chain Cost W/H € XX Total Supply €XX Chain Cost € XX W/H Supplier €XX € XX € XX Supplier € XX EMEA Europe Europe Europe Customer Europe Cost Europe 53 Intro
Slide 29: Market study in Germany
2009 OPERATIONS REVIEW For personal use only Germany Market study in Germany Logistic Service Transporter Manufacturer Retailer Provider (3PL) Fragmented Can push Mostly satisfied Can "block" some costs with quality of choice of pallet In general to third party EPAL pallets system in their
Slide 30: Market study in Germany – costs per pallet trip
Market study in Germany For personal use only Transporters bear most of the costs of EPAL (White Pallet Exchange) Costs per pallet trip by player (in €) 3.0 ~70% ~20% ~5-10% < 5% ~2.5 2.0 Direct 1.0 Indirect ~0.6 ~0.3 ~0.2 0.0 Transporter Logistic Manufacturer Retailer Service Provider (3PL) EMEA Eu
Slide 31: Germany – Key actions
Market study in Germany For personal use only EMEA Europe Europe Europe Customer Europe Cost Europe 59 Intro & Metrics Overview Growth Satisfaction Performance Wrap-up Germany Key actions Demonstrate the total cost of ownership • Market study • Cost allocations Sell the total cost of ownership •
Slide 32: Poland – segment potential criteria
2009 OPERATIONS REVIEW For personal use only Poland The potential of each segment evaluated using 4-criteria segmentation Each segment’s potential was evaluated on the basis of 4 criteria 1-10 points 1-6 points MODERN VOLUME TRADE CONSOLIDATION FUTURE GROWTH 1-3 points 1-5 points EMEA Europe Europe
Slide 33: Poland – segment results and categories
The Results… For personal use only 25 We chose the segments 1-10 points 1-6 points that scored over 10 points VOLUME MODERN TRADE 20 CONSOLIDATION FUTURE GROWTH 1-3 points 1-5 points 15 10 5 0 EMEA Europe Europe Europe Customer Europe Cost Europe 63 Intro & Metrics Overview Growth Satisfaction Perfo
Slide 34: Dry Food category; Market survey methodology
Dry Food Dough and dessert category For personal use only Company 1 Company 2 Company 3 Company 4 Company 5 Company 6 Company 7 EMEA Europe Europe Europe Customer Europe Cost Europe 65 Intro & Metrics Overview Growth Satisfaction Performance Wrap-up Market survey Methodology Survey conducted Febru
Slide 35: Market survey – feedback and findings
Market survey Feedback from respondents on White Exchange For personal use only “More manipulation in the white exchange system – giving scrap in the return for brand new pallets.” “Price of over 30 złoty for new pallets compared to 15 złoty in 2004.” “My team is spending more and more time inspecti
Slide 36: Market survey conclusions; Horizons of growth
Market survey Four main conclusions For personal use only Organisations do not correctly Current Opportunity manage their pallet flows in terms of volumes Organisations do not calculate their total cost of pallet management Hardly any organisation has Convert to developed a single point of int
Slide 37: Innovation – Strategic Themes
Innovation Strategic Themes For personal use only STRATEGIC THEME DEFINITION Extend pooling to other sectors Same core business in more sectors GEOGRAPHIES WITHIN Service offer development Address specific market needs OUT Extend pooling to New Geographies Replicate core business in new geographies
Slide 38: Innovation – Emerging staircase
Innovation Emerging staircase For personal use only Visual representation of strategic Intelligence Leverage people and competencies themes for the organisation Transport Leverage relationships CEM DATA TO Data visibility and capture VALUE Operations TEM TPM Product RSC NETWORK Service Centre & Logi
Slide 39: Geographic expansion
Geographic expansion New market scan methodology For personal use only 4.0 Hungary Poland 3.8 Czech Republic 3.6 Market Attractiveness Greece 3.4 3.2 Slovenia 3.0 2.8 2.6 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0 Ability To Win Existing geographies Possible new geographies Some attractive opportunities EM
Slide 40: Growth Summary
Summary For personal use only Horizon 1 Good progress on identifying the “winners” leading to a strong pipeline with high conversion rate We have gained traction in Germany and domestic 1208s now growing fast Poland segmentation approach is working enabling growth in excess of 30% Horizon 2 &
Slide 41: Customer Satisfaction – Strategic Marketing
2009 OPERATIONS REVIEW For personal use only CHEP EUROPE CUSTOMER SATISFACTION Customer Satisfaction Strategic Marketing Customer Satisfaction is one of CHEP’s strategic priorities: • Customer Satisfaction & Quality, People, Growth, Cost European Strategic Marketing incorporates: • Product Marketi
Slide 42: VoC – Priorities to be addressed
Customer Satisfaction VoC – Priorities to be addressed For personal use only Priority areas identified by customers in FY08 TRI*M survey Collection Invoicing Balances and Tracking Delivery Contact with CHEP Pallet quality Ordering and other electronic systems Pricing Transfers and exchanges Pallet q
Slide 43: Listening & Responding – Process
Customer Satisfaction Listening & Responding - Process For personal use only Data V o C. • Contact Data (Siebel) • TRI*M Survey • Activity Data (SAP) • Face to Face contact • Correction Volumes Listening • Focus Groups • Debt • In Country Surveys • Disputes • VoB. • ETC Process Improvement Tools Ana
Slide 44: Declaration Excellence; Blue Zone program
Listening and responding – initiatives Declaration Excellence For personal use only Corrections – Understanding the root causes of errors Reducing Complexity • Translation Tables • Global Location Numbers (GLN) “Sherlock” the replacement for CHEP’s transaction matching system EMEA Europe Europ
Slide 45: BlueZone – Portfolio+Plus Upgrade
Listening & Responding BlueZone – Portfolio+Plus Upgrade For personal use only Portfolio+Plus is CHEP’s B2B online system for customers and customer facing staff The Vision for the system is: “A Customer can do everything they want to do - online” CHEP has listened to its customers via • TRI*M
Slide 46: Screen shots
SCREEN SHOTS For personal use only 89 SCREEN SHOTS 90 45
Slide 47: Screen shots
SCREEN SHOTS For personal use only 91 SCREEN SHOTS 92 46
Slide 48: BlueZone – feature priorities
SCREEN SHOTS For personal use only 93 Listening & Responding BlueZone – Portfolio+Plus Upgrade % of respondents selecting feature as High or Medium Transaction Listing Reconcile Stock balance Reconcile Transactions Transaction Corrections Alerts - Performance Issues (via AIM) Self-Count Capture Supp
Slide 49: BlueZone – feature status and customer feedback
Listening & Responding BlueZone – Portfolio+Plus Upgrade For personal use only % of respondents selecting feature as High or Medium Transaction Listing Reconcile Stock balance Reconcile Transactions Transaction Corrections Alerts - Performance Issues (via AIM) Self-Count Capture Support Request Requ
Slide 50: Invoice Simplification
2009 OPERATIONS REVIEW For personal use only Invoice Simplification Listening & Responding Invoice Simplification ‘Step Change’ Invoice Digital Signature TransAct TransMatch EMEA Europe Europe Europe Customer Europe Cost Europe 98 Intro & Metrics Overview Growth Satisfaction Performance Wrap
Slide 51: 'Step Change' Invoice
Listening & Responding ‘Step Change’ Invoice For personal use only Data V o C. • Contact Data (Siebel) • TRI*M Survey • Activity Data (SAP) • Face to Face contact • Correction Volumes Listening • Focus Groups • Debt • In Country Surveys • Disputes • VoB. • ETC Process Improvement Tools Analysis • Da
Slide 52: Making CHEP simpler; Q&A
Customer Satisfaction Listening & Responding For personal use only ‘We are making CHEP simpler and easier to do business with’ EMEA Europe Europe Europe Customer Europe Cost Europe 101 Intro & Metrics Overview Growth Satisfaction Performance Wrap-up 2009 OPERATIONS REVIEW Q&A CHEP EUROPE CUSTOMER SA
Slide 53: Cost Performance – Supply Chain Organisation
2009 OPERATIONS REVIEW For personal use only CHEP Europe COST PERFORMANCE Supply Chain Organisation Module Function SVP SUPPLY CHAIN Demand Planning y Forecast demand Central Zero Harm Network Strategy y Strategical Planning Planning y Tactical Planning y Operational Master Planning Planning Transpo
Slide 54: Cost Performance; Supply Chain statistics
Cost Performance For personal use only Supply Chain Organisation Planning & Network Optimisation Asset Productivity / Lean Collection Logistics: • Auctioning Transport Lanes • Customer Collaboration Quality Lean Transformation / Operational Excellence EMEA Europe Europe Europe Customer E
Slide 55: Planning & Network Optimisation
2009 OPERATIONS REVIEW For personal use only PLANNING & NETWORK OPTIMISATION Scope and activities Wooden Pallets, Plastic Pallets, RPC, Automotive and IBC products 6,000 customer orders per day planned through Manugistics 35,000 Emitter Customer Locations 300,000 Distributor Customer Locatio
Slide 56: Central Planning Team; approach to planning
Central Planning Team For personal use only 13 Professionals High qualification: University degrees, 1 PhD , 3 MBAs 3 APICS Certified Strong Scientific/Analytical Skills: Engineers, Physicists 7 Green Belt 6σ Average age 29 6 Nationalities A talented Central Planning Team EMEA Europe Europe Europe C
Slide 57: Supply Chain Intelligence; Planning Levels
Supply Chain Intelligence For personal use only Supply Chain Intelligence: Providing operational and Network transactional efficiencies in Optimisation the areas of sourcing, manufacturing, and distribution activities within CHEP and across its extended Supply Chain Transport Sourcing Optimisation O
Slide 58: Strategic planning
Strategic planning Tool: JDA Strategy For personal use only Network Design: Provides a strategic view, effectively modeling the comprehensive network – including Suppliers, Service Centres and Customers – to optimise the baseline and reveal total supply chain costs. Sourcing Optimisation: Provid
Slide 59: Tactical planning
Tactical planning Tools: JDA Strategy + JDA Demand For personal use only Operates with the right material/inventory sources and quantities Maintains high asset utilisation levels and the right production capacity network Leverages an efficient distribution network and optimises all replenishme
Slide 60: Operational Planning; Benefits of planning solution
Operational Planning Tool: JDA Master Planning For personal use only Optimises constrained supply allocations for customer orders Utilises multiple safety stock models from coverage based calculations to statistical analysis Addresses requirements with advanced planning Supports overstock an
Slide 61: Lean Collection Engine – Logistics
2009 OPERATIONS REVIEW For personal use only LEAN COLLECTION ENGINE Logistics Continuous Improvement in both Service and Cost Specific Initiatives Delivering Improvements in Logistics Service Performance and Cost • Lean Collection Engine • Achieving Best in Class National and International Transpo
Slide 62: Lean Collection Engine
Lean Collection Engine Four key business critical areas For personal use only Objective Create a lean collection process driving improvements in D-Customer Satisfaction, Control Ratio and $/r Measures of Success Customer Satisfaction • TRI*M – Measure increase in D Satisfaction by 3 points in FY09
Slide 63: Lean Collection Engine – Reducing Distance, Variation & Complexity
Lean Collection Engine Reducing Distance, Variation & Complexity For personal use only BEFORE Collection AFTER Demand Smoothing Optimisation Col. Size Col. Size Call Frequency Standard Process Geographical Optimisation X X •E Clustering X X X •E •P MANCHESTER MANCHESTER •P •E X X Routing Process Sim
Slide 64: Lean Collection Engine – Delivering Results
Lean Collection Engine Delivering Results For personal use only Customer Satisfaction Collection Service Performance UK Distributors – 12% increase over PY Italy Distrbutors – 13% increase over PY Cost of Collection On track to deliver in FY09 A DPMO reduction to customers of 54% EMEA Europe Europe
Slide 65: Benchmarking and Control – Transport Lanes
Benchmarking and Control Cost Reductions for Commodity Transport Lanes For personal use only Identifying Benchmark Rates: eAuction Example High volume lanes Many carriers available Transparent negotiation Key tool in taking advantage of current market conditions. Instant and “frictionless” acces
Slide 66: CHEP Collaborative Tendering
CHEP Collaborative Tendering Cost Reduction through Land Matching For personal use only ONE – WAY TENDER TWO – WAY COLLABORATIVE TENDER Reduction: 25% Reduction: 16% Dunstable, Murcia, Dunstable, Uelzen, UK ES UK DE Customer Flow Customer Flow To UK To UK Negotiated Reduction: 21% separately Carrier
Slide 67: The Opportunity of Zero Defect
For personal use only EMEA Europe Europe Europe Customer Europe Cost Europe 131 Intro & Metrics Overview Growth Satisfaction Performance Wrap-up The Opportunity of Zero Defect CONSEQUENCES High Wins - Customer & Revenue Growth $ Strong Quality Growth Management Systems can guarantee SYMPTOMS Competi
Slide 68: Listening and Responding – customer complaints
Listening and Responding For personal use only % of deliveries with customer complaints 0.8% 0.3% 0.1% Packaging Industry average CHEP pool pallets CHEP new pallets CHEP customer complaint performance is superior to the industry average, however this is no justification for complacency. We are: Im
Slide 69: Our product quality baseline
Our product quality baseline For personal use only A number of positive elements allowed CHEP Europe to count on a strong Quality baseline: • Robust Pallet Quality Standard (PQS), defined to meet customer needs • Strict procurement processes for raw materials • Closely controlled criticality, type
Slide 70: Baseline – Defects Closely Controlled
Baseline Defects Closely Controlled For personal use only Defects per Defective Pallet by Date (Wk): No. of Defects by Defect Type 1.8 3000 1.6 2500 1.4 1.2 2000 1 0.8 1500 0.6 1000 0.4 0.2 500 0 2009 06 2009 07 2009 08 2009 09 2009 10 2009 11 2009 12 2009 13 2009 14 2009 15 2009 16 2009 17 2009 18
Slide 71: Lean transformation – Mission and Principles
Lean transformation Mission For personal use only Brambles Value Added Excellence To maximise productivity & quality in every process, every time. Waste elimination Sustainability & & cycle time reduction continuous improvement EMEA Europe Europe Europe Customer Europe Cost Europe 139 Intro & Metric
Slide 72: Lean Transformation – The Approach
Lean Transformation The Approach For personal use only • ID Translation Potential KEY PROCESSES: • SMART Implementation REPAIR INSPECT STORE YARD SERVICE OFFICE MAINTENANCE Standardise across Network Entitlement Process Site Selection Analysis Optimization OPEX Change • $ PRODUCTIVITY KAIZEN To : OP
Slide 73: Lean Transformation – Work Streams
Lean Transformation Work Streams For personal use only OPEX ASSESSMENT Develop a framework that defines the critical elements of a World Class SC and provides a tool to measure performance against the predetermined standards (similar to GAP). METRICS Build a ‘balanced’ scorecard of KPIs that will en
Slide 74: Lean Transformation – Costs of Variation
Lean Transformation Costs of Variation For personal use only Without Standardisation With Standardisation Chaos situation You can see where the problem is Standardisation is the Key to creating a Repeatable Process This leads to Repeatable levels of Quality and Volume Standardisation of a Proc
Slide 75: Q&A CHEP Europe Cost Performance
2009 OPERATIONS REVIEW For personal use only Q&A CHEP EUROPE COST PERFORMANCE 2009 OPERATIONS REVIEW CHEP EMEA SUMMARY 74
Slide 76: Summary
SUMMARY A sound business with significant opportunities for growth For personal use only Strong team with a good mix of CHEP and non-CHEP experience Clear focus with correct structure and processes in place Realistic assessment of market challenges and responding proactively Maintaining and
Slide 77: Disclaimer statement
Disclaimer statement For personal use only The release, publication or distribution of this presentation in certain jurisdictions may be restricted by law and therefore persons in such jurisdictions into which this presentation is released, published or distributed should inform themselves about and