Press release
Zscaler Extends Fast, Seamless Digital Experience Monitoring to Unified Collaboration Applications
New Integrations for Zscaler Digital Experience™ Deliver Deep Insights into Microsoft Teams and Zoom to Quickly Identify and Remediate App Performance Issues,
About this update from Zscaler Inc
[{"type":"text","content":"New Integrations for Zscaler Digital Experience™ Deliver Deep Insights into Microsoft Teams and Zoom to Quickly Identify and Remediate App Performance Issues, Provide Enhanced Microsoft 365 Support\nSAN JOSE, Calif., Nov. 09, 2021 (GLOBE NEWSWIRE) -- Zscaler, Inc. (NASDAQ: ZS), the leader in cloud security, today enhanced Zscaler Digital Experience (ZDXTM) with new Unified Communications as a Service (UCaaS) application monitoring and digital workflow service integrations to automatically pinpoint and quickly remediate performance issues for improved employee collaboration and productivity. Delivered as an integrated service on Zscaler’s cloud-native Zero Trust Exchange, ZDX provides unified visibility into user, connection and cloud app telemetry data to isolate and resolve user experience issues. The new integrations now enable security, networking, and help desk teams to work together to efficiently triage Microsoft Teams and Zoom quality issues, decrease resolution times, and optimize employee productivity. “IT teams cannot provide a great user experience and proactively resolve UCaaS performance issues if they are unable to see or measure telemetry between employees and critical applications, such as Microsoft Teams or Zoom,” said Dhawal Sharma, VP Products, Zscaler. “Zscaler Digital Experience addresses the three biggest challenges that prevent seamless collaboration for the hybrid workforce: siloed user data, limited legacy monitoring tools, and a lack of analytics and workflows that can optimize and improve the productivity and digital experience for employees no matter where they reside.” Today's highly mobile and cloud-first workforce rely on fast, secure connectivity and seamless collaboration experiences to maintain high productivity. According to research from Gartner®, “By 2023, the number of remote workers will have doubled to over two-thirds of digital workers, shifting buyer requirements to demand work-anywhere capabilities1.” As a result, it is critical for IT teams to be able to quickly pinpoint performance issues on unified communications services, such as Microsoft Teams and Zoom, and SaaS platforms, such as Microsoft 365. Enterprises that lack proper UCaaS monitoring capabilities will need to adopt new tools specifically designed to manage workforce communications without sacrificing performance. The new ZD...