Press release
Zscaler Expands Partnership with Zoom, Unveiling New Integration with Zoom’s Quality of Service Subscription (QSS)
Actionable Telemetry and Collaboration Capabilities Offer Greater Quality Monitoring, Troubleshooting, and Analytics SAN JOSE, Calif., Nov. 08, 2022 (GLOBE
About this update from Zscaler Inc
[{"type":"text","content":"Actionable Telemetry and Collaboration Capabilities Offer Greater Quality Monitoring, Troubleshooting, and Analytics\nSAN JOSE, Calif., Nov. 08, 2022 (GLOBE NEWSWIRE) -- Zscaler, Inc. (NASDAQ: ZS), the leader in cloud security, today announced new integrations with Zoom Video Communications, Inc. that connect the Zscaler Digital Experience™ (ZDX) monitoring service with Zoom’s Quality of Service Subscription (QSS) offering. The integrated solution gives enterprises’ IT and helpdesk teams near real-time quality performance metrics and analytics for all remote office employees. The details provided by higher-quality telemetry data help IT teams quickly troubleshoot issues within devices, networks, or services that impact employee collaboration to improve productivity and user experience. “The number of user-reported quality issues has increased as more hybrid workers rely on Zoom to stay connected and productive. This has put additional strain on Operations Teams including NetworkOps, ITOps, and Service Desk teams, who are expected to respond in real-time,” said Dhawal Sharma, Vice President and General Manager at Zscaler. “The new integrations with Zoom augment our existing integrations with Zoom APIs to provide IT and helpdesk teams with granular and real-time insights based on device, network, and application performance that quickly expose the root cause of user experience and reduces Mean Time to Resolution for user-reported issues.” Zscaler’s expanded integration with QSS provides access to detailed telemetry data that allows teams to make real-time decisions that ensure the best Zoom experience. Based on event notifications, QSS enables IT teams to gather insights from an unlimited number of hosts, users, and participants. The new capabilities that will be available through Zscaler ZDX also give IT operations and helpdesk teams access to additional benefits, including: Enterprise-wide quality monitoring and analytics: With the QSS integration, IT teams can now obtain detailed performance metrics and actionable insights for every user’s Zoom session within their organization - no matter its size. By leveraging ZDX’s integrated view which combines metrics from QSS with network, device, and application performance, IT can monitor the quality of all Zoom sessions, across the enterprise at all times.Real-time detection and troub...